Customer Questionnaire for Natural Persons

Not only to provide better services, but also for security reasons

Just like other banks, we must comply with legal requirements and follow the principle Know Your Customer (KYC) in our operations. For this reason, we ask our customers to provide us with certain information:

  • we ask questions about contact details, nationality, place of residence, area of activity, etc.
  • we periodically send requests to provide or update information;
  • if necessary, we ask for additional details about a specific transaction (for instance, about the origin of funds credited to the customer’s account).

My data

Please log in to view your data. If you don’t use the Internet Bank or you can’t log in at the moment, you can fill the PDF form and bring the already completed form to any office of the bank.

If your data has changed, please update it for us to better fulfil the principle “Know Your Customer” and adhere to legal requirements.

Good to know

  • Why do banks ask their customers to provide information about them?

  • Do these requirements apply to other banks as well?

  • Why do I have to update my questionnaire so often?

  • Why can’t I perform any actions without completing the questionnaire?

  • Why do I have to submit data about my income?

  • Why do I have to specify my position, i.e. whether I am an employee, a specialist or a manager?

  • What is the tax payer’s number (TIN)?

  • How can I complete and submit the questionnaire?

  • What languages can be used to fill in the questionnaire?

  • What could happen if I refuse to submit the declaration/questionnaire?

  • Who are “politically exposed persons”?

  • Which institutions are authorised to receive the details I provide?

  • How do you ensure that my data is in safety?

  • Which legislation regulates the Know You Customer principle, including data processing routines, and where can it be found?

  • Explanation of completion of the customer questionnaire for natural persons for customers aged 14 – 17