Personal data is any information that can be linked to a person. This includes identity data such as your name, contact information, card payment information, operations performed at a branch, agreements you have entered into, and information we obtain about you in your communication with our Consultation Centre.
The data we collect depends on the services you use. We may collect information such as your name, identification code, date of birth or preferred language of communication. We also ask for data when you contact us via Internet Banking, a mobile application, or when you visit our branches, email us, or call us. Personal data is also data acquired from 3rd parties such as public registries, for example the Population Register.
Swedbank limits the processing of customer data to a minimum and you can control what data you want to share with us. Your personal data will be stored no longer than necessary for the purpose of the processing activity.
Read more in Swedbank Principles of Processing Personal Data chapter 3
Your data is used to provide you with products and services you’ve requested and to ensure that you can conveniently use them. We also use your data to improve our products and service quality by conducting customer surveys and market analyses. Last but not least, your personal data helps us to prevent money laundering, and enables us to carry out credit and risk assessments.
The personal data you have entrusted to us allows us to serve you in line with your preferences, as well as providing you with customised support and advice.
We also process your personal data to be able to create tailor-made offers to you. You can also choose whether or not you want such customer experience.
Read more in Swedbank Principles of Processing Personal Data chapter 5
In order to provide our customers with smooth experience and an overview of all products used within the Swedbank Group, we may need to share some personal data between Swedbank Group companies.
We also may need to share data with other parties in order to execute transactions or to provide products you have requested. This way we can improve the value of the financial services and products we offer. We also share data when required by law or when otherwise legally obligated to do so, as well as in order to maintain the security of our products.
Read more in Swedbank Principles of Processing Personal Data chapter 8
Any changes made in how we use your personal data on our own initiative or in connection with amendments to applicable laws or regulations will be available in Swedbank Principles of Processing Personal Data.
Swedbank communicates any changes to the Swedbank Principles of Processing Personal Data via messages, confirmations or reminders by post, e-mail, phone, Internet Banking, mobile application Swedbank applications and Swedbank social media accounts.
Read more in Swedbank Principles of Processing Personal Data chapter 13
If you have any concern, question or complaint regarding personal data, please contact us using your preferred means of communication.
Read more in Swedbank Principles of Processing Personal Data chapter 12
We have several types of offers, so you can choose the one that best suits your needs at the time:
- personalised offers;
- personalised financing and insurance limits;
- offers together with partners.
You may receive these offers if you give your consent. You can choose to give your consent for all types of offers, for some of them or for none of them. You can withdraw your consent at any time.
Some of the offers will be made available on the Internet Bank, the mobile app, at the Swedbank customer service branch and the Consultation Centre. To receive offers by email, SMS, phone or post, please select the channels of sending offers to you. You can choose to receive offers via all or only some channels. You can also choose not to opt-in to any of the channels, in which case you will not receive offers.
You can review and manage your consent at any time.
More information on preparing and sending offers
- For more information on the types of offers, the data used to prepare them and the exchange of data between Swedbank Group companies in Lithuania, click here.
- You can manage and withdraw your consent here.
If you do not have access to our Internet Bank, you can get more information, review and withdraw your consent by visiting any Swedbank customer service branch or by calling the Consultation Centre.
For marketing purposes, we send not only offers that best meet your interests and needs, but also other information. This information is intended to keep you informed about Swedbank news and to assess your satisfaction with the bank’s services and products, so we prepare relevant information and conduct opinion surveys:
- relevant information such as invitations to events, greetings and newsletters;
- customer surveys such as questionnaires on the services and products used.
While preparing this information, we will process your personal data on the basis of legitimate interest, but you can decide whether or not to allow us to do so. You can choose which type of information (relevant information or surveys) you want to receive, i.e. each type separately or both together.
We will provide this information to you on our Internet Bank and/or mobile app and, if you have consented to the use of the relevant communication channels, by email and sometimes by phone.
More information on preparing and sending offers
- For more information on the types of offers, the data used to prepare them and the exchange of data between Swedbank Group companies in Lithuania, click here.
- To manage your permissions (to object to data processing), click here.
If you do not have access to our Internet Bank, you can get more information, review and withdraw your consent by visiting any Swedbank customer service branch or by calling the Consultation Centre.
You can contact the Data Protection Officer appointed by Swedbank by e-mail to duomenuapsauga@swedbank.lt or by sending a letter by post to Konstitucijos pr. 20A, Vilnius, marked “Data Protection Officer”.
For more information, see Chapter 12 of the Swedbank Principles of Personal Data Processing.
You have the right to request that Swedbank provide you with information about what data we process about you and to have this data rectified or erased if it is incorrect or outdated. In cases where you do not wish to receive service offers tailored to your needs, you have the right to withdraw your consent or to object to the processing of your data. You can exercise this and other rights by submitting a request to Swedbank on the Internet Bank, at the Swedbank customer service branch, by calling the Consultation Centre or by sending a request signed with a qualified e-signature by e-mail. We will respond within one month. You have the right to contact the State Data Protection Inspectorate if you believe that we are processing your personal data in violation of your rights and legitimate interests.
For more information, see Chapter 11 of the Swedbank Principles of Personal Data Processing.
