Navigate to main page content
PrivateBusiness
Become a customer

Processing of Personal Data

Your privacy is important to us

For many years, Swedbank has been processing personal data to provide you with personalized banking experience.
Protecting the integrity of personal data is our top priority. We want you to know what personal data we collect and why, how we use it and the choices and controls you have.

Personal data is used to provide you with secure access to our products and services and to enhance your customer experience through offerings matching your needs. Your personal data enables us to understand your personal needs which enable us to provide you with best possible support and advice. Swedbank is committed to protecting your personal data. We continuously implement appropriate technical and organizational measures to keep data protected from unauthorized access so your valuable details are safe with us.
Customer data is subject to banking secrecy and is kept strictly confidential.
Swedbank ensures that you are always in control of your personal data. On our Internet Banking site, you can see the personal data we have about you. You can edit your personal data and update your preferences on the Internet Banking site, at our branch offices or over the phone with the Consultation Center.

Receiving marketing offers

  • Give your consent to receive personalised marketing offers tailored to your needs.
  • Choose how you would like to receive selected offers and other information: by email, phone, text message (SMS) or post.
  • You can manage your opt-ins by clicking on the “Manage” button on the Internet Bank or at Swedbank customer service branches.

For more information, click here.

Refusing marketing offers

Withdraw your consent to receive marketing offers:

  • by clicking on the “Manage” button on the Internet Bank;
  • at any Swedbank customer service branch;
  • by calling the Consultation Centre.

Your changes will take effect within 5 days. For more information, click here.

Cookies management

We use cookies to ensure technically sufficient website functioning, also to make our website easier for you to use and to provide a personalised experience.

Personal data is any information that can be linked to a person. This includes identity data such as your name, contact information, card payment information, operations performed at a branch, agreements you have entered into, and information we obtain about you in your communication with our Consultation Centre.

The data we collect depends on the services you use. We may collect information such as your name, identification code, date of birth or preferred language of communication. We also ask for data when you contact us via Internet Banking, a mobile application, or when you visit our branches, email us, or call us. Personal data is also data acquired from 3rd parties such as public registries, for example the Population Register.

Swedbank limits the processing of customer data to a minimum and you can control what data you want to share with us. Your personal data will be stored no longer than necessary for the purpose of the processing activity.

Read more in Swedbank Principles of Processing Personal Data chapter 3

Your data is used to provide you with products and services you’ve requested and to ensure that you can conveniently use them. We also use your data to improve our products and service quality by conducting customer surveys and market analyses. Last but not least, your personal data helps us to prevent money laundering, and enables us to carry out credit and risk assessments.

The personal data you have entrusted to us allows us to serve you in line with your preferences, as well as providing you with customised support and advice.

We also process your personal data to be able to create tailor-made offers to you. You can also choose whether or not you want such customer experience.

Read more in Swedbank Principles of Processing Personal Data chapter 5

In order to provide our customers with smooth experience and an overview of all products used within the Swedbank Group, we may need to share some personal data between Swedbank Group companies.

We also may need to share data with other parties in order to execute transactions or to provide products you have requested. This way we can improve the value of the financial services and products we offer. We also share data when required by law or when otherwise legally obligated to do so, as well as in order to maintain the security of our products.

Read more in Swedbank Principles of Processing Personal Data chapter 8

Any changes made in how we use your personal data on our own initiative or in connection with amendments to applicable laws or regulations will be available in Swedbank Principles of Processing Personal Data.

Swedbank communicates any changes to the Swedbank Principles of Processing Personal Data via messages, confirmations or reminders by post, e-mail, phone, Internet Banking, mobile application Swedbank applications and Swedbank social media accounts.

Read more in Swedbank Principles of Processing Personal Data chapter 13

If you have any concern, question or complaint regarding personal data, please contact us using your preferred means of communication.

Read more in Swedbank Principles of Processing Personal Data chapter 12

We have several types of offers, so you can choose the one that best suits your needs at the time:

  1. personalised offers;
  2. personalised financing and insurance limits;
  3. offers together with partners.

You may receive these offers if you give your consent. You can choose to give your consent for all types of offers, for some of them or for none of them. You can withdraw your consent at any time.

Some of the offers will be made available on the Internet Bank, the mobile app, at the Swedbank customer service branch and the Consultation Centre. To receive offers by email, SMS, phone or post, please select the channels of sending offers to you. You can choose to receive offers via all or only some channels. You can also choose not to opt-in to any of the channels, in which case you will not receive offers.

You can review and manage your consent at any time.

More information on preparing and sending offers

  • For more information on the types of offers, the data used to prepare them and the exchange of data between Swedbank Group companies in Lithuania, click here.
  • You can manage and withdraw your consent here.

If you do not have access to our Internet Bank, you can get more information, review and withdraw your consent by visiting any Swedbank customer service branch or by calling the Consultation Centre.

For marketing purposes, we send not only offers that best meet your interests and needs, but also other information. This information is intended to keep you informed about Swedbank news and to assess your satisfaction with the bank’s services and products, so we prepare relevant information and conduct opinion surveys:

  1. relevant information such as invitations to events, greetings and newsletters;
  2. customer surveys such as questionnaires on the services and products used.

While preparing this information, we will process your personal data on the basis of legitimate interest, but you can decide whether or not to allow us to do so. You can choose which type of information (relevant information or surveys) you want to receive, i.e. each type separately or both together.

We will provide this information to you on our Internet Bank and/or mobile app and, if you have consented to the use of the relevant communication channels, by email and sometimes by phone.

More information on preparing and sending offers

  • For more information on the types of offers, the data used to prepare them and the exchange of data between Swedbank Group companies in Lithuania, click here.
  • To manage your permissions (to object to data processing), click here.

If you do not have access to our Internet Bank, you can get more information, review and withdraw your consent by visiting any Swedbank customer service branch or by calling the Consultation Centre.

You can contact the Data Protection Officer appointed by Swedbank by e-mail to duomenuapsauga@swedbank.lt or by sending a letter by post to Konstitucijos pr. 20A, Vilnius, marked “Data Protection Officer”.

For more information, see Chapter 12 of the Swedbank Principles of Personal Data Processing.

You have the right to request that Swedbank provide you with information about what data we process about you and to have this data rectified or erased if it is incorrect or outdated. In cases where you do not wish to receive service offers tailored to your needs, you have the right to withdraw your consent or to object to the processing of your data. You can exercise this and other rights by submitting a request to Swedbank on the Internet Bank, at the Swedbank customer service branch, by calling the Consultation Centre or by sending a request signed with a qualified e-signature by e-mail. We will respond within one month. You have the right to contact the State Data Protection Inspectorate if you believe that we are processing your personal data in violation of your rights and legitimate interests.

For more information, see Chapter 11 of the Swedbank Principles of Personal Data Processing.

Swedbank logo

Jūsų Internet Explorer naršyklė nebepalaikoma.

Prašome naudoti Google Chrome, Mozilla Firefox ar Microsoft Edge naršykles.

Nuo 2021 03 23 nebebus galima jungtis prie „Swedbank“ interneto banko naudojantis naršykle „Internet Explorer“.

Taip pat nebebus galima tvirtinti ar vykdyti mokėjimų iš „Swedbank“ kituose tinklalapiuose naudojantis „Internet Explorer“.

Siūlome Jums naudotis naršyklėmis „Google Chrome“, „Mozilla Firefox“ ar naujausia „Microsoft Edge“ versija. Norėdami sužinoti, kaip įdiegti naršykles spauskite čia.

С 23.03.2021 Интернет-банк Swedbank недоступен в браузере Internet Explorer.

С помощью Internet Explorer невозможно авторизоваться или осуществлять платежи через Swedbank на сторонних веб-страницах.

Вместо браузера Internet Explorer мы рекомендуем использовать браузеры Google Chrome, Mozilla Firefox или Microsoft Edge. Инструкции по установке упомянутых браузеров можно найти здесь.

From 23.03.2021 Swedbank Internet Bank and Banklink is no longer available using Internet Explorer browser.

It is not possible to authorize or make payments from Swedbank on other web pages using Internet Explorer.

Instead, we suggest using Google Chrome, Mozilla Firefox or the newest version of Microsoft Edge. To find out how to install the suggested browsers, please click here.

Swedbank
  • Jūsų įrenginio operacinė sistema ir interneto naršyklė yra pasenusi ir nėra palaikoma Swedbank interneto banke. Prašome atnaujinti operacinę sistemą bei interneto naršyklę arba kreiptis į IT specialistus techninės pagalbos.
  • The operating system of your device & your browser are too outdated to be supported by Swedbank Internet Bank. Please, update the operating system & browser or turn to IT specialist for technical help.
  • Ваш браузер или операционная система недостаточно современны для использования в интернет банке Swedbank. Пожалуйста обновите операционную систему и браузер или обратитесь за технической помощью к ИТ специалисту.

Thank you for the visit!

We hope that Internet bank measured up to your expectations. If you have any comments or proposals, please send them to info@swedbank.lt

For security reasons, please close the browser window!
Special offer!

With our credit card, all the “oh!” are not so big

A special offer for the Gold credit card till 30 June 2023.

  • Travel insurance for you and family members traveling together.
  • Insurance for losses due to lost, stolen or delayed baggage and injuries while travelling.
  • 180-day purchase insurance for most goods.
  • No commission fee for cash withdrawal up to EUR 500 per month worldwide.