What to do in case of losing login details?
If you lost your internet bank login codes or suspect that your login details could have been accessed by unauthorised persons, immediately call us at any time of the day or night. The Bank will block your access to your internet bank account immediately preventing access to money held on your account. You can call us to have your internet bank account blocked 24/7:
- For private clients: call 1884 (or +370 5 268 4444)
- For business clients: call 1633 (or +370 5 268 4422)
The bank will also automatically block the access to the Internet Bank incorrect login data (User ID or code from the PIN code generator) is entered for 5 times. You can unblock it by calling us at 1884 / 1633 (from 8:00 to 20:00 on working days, and from 9:00 to 16:00 on Saturdays).
In case of a repeated block, you will have to arrive to a customer case branch.
We recommend to book a visit in advance.
You have become aware of unauthorised operations on your account performed prior to the blocking of your Internet Bank? Study the account statement and submit the information to us.
Secure your electronic channels login data
- Under no circumstances confirm operations or logins to electronic channels, which are not initiated by you.
- Under no circumstances disclose your personal data or data used for login to electronic channels to other persons, including family members, friends or bank employees, unless you are initiating the call with the Bank or the login to the Internet Bank or the smart application.
- Do not write down, send by e-mail, SMS, etc. or otherwise save any confidential codes and passwords to unlock the screen of your computer or mobile phone. Create passwords, which are difficult to guess, memorise them and change them regularly. Recommendations on how to create reliable passwords are available here.
- Remember that the User ID number is as important as your personal number, thus pay a great deal of attention to its security.
- Sometimes one code of the identification tools can be requested not only for Internet Bank login but also for confirmation of other services within the Internet Bank, therefore, it is important to make sure that no other persons obtain this code from you.
Take a moment to familiarise with our security recommendations:
- If you want your family members to be able to manage, control and dispose funds on your account(s), or that the employees of your company are able to manage funds in your company’s account(s), request the bank to grant the right to them to log in to your internet bank. They will be able to log in to your internet bank in their own name and by using their own credentials instead of using your credentials. And you will be free to revoke this right at any time.
- The employees of the company should have personal authentication tools issued in their name to log in to the Internet Bank. Sharing one authentication tool is strictly forbidden.
- Remember, that all Internet Bank login data (User ID, PIN codes, mobile phone number provided to the Bank, personal number, etc.) is the key protecting access to your money.
- Do not write down your User ID number and do not keep it in the same place with other identification tools and confidential codes.
- Never send your internet bank login data by email, never enter it to any form or link, if you yourself do not initiate a payment operation or call the bank. Information on how to recognise our Internet Bank website is
available here.
- Never disclose your login information, unless you are initiating the call with the bank. No one has the right to request to provide your personal number and identification tool by phone. If you receive a call from a person stating his is an employee of the bank, end the conversation immediately.
- Your Smart-ID or PIN code generator codes should not coincide with any part of your phone number or the sequence of numbers. Avoid PIN codes, which are similar to dates or User ID.
Suspicious SMS messages. Stay alert!
Fraudulent SMS messages sent to you on our behalf may be used by fraudsters trying to obtain personal and identification tool data. These messages usually offer to click on an indicated link or to call the indicated phone number in order to allegedly update, revise, check or activate your account or Internet Bank.
Never answer to a SMS message requesting you to submit confidential data. Never click on the links and do not open files attached to suspicious mails, because this way you can activate a virus or you will be directed to a fraudulent website.
If, after clicking on the link, you have been directed to a site resembling our site, do not enter any requested data prior to contacting us.
Here you can find the information on how you can recognise the authentic website.
If you suspect that other persons have gained access to your login data, contact us immediately.
Suspicious emails or calls. Be cautious!
If you receive a suspicious call or email from an alleged “bank employee” or “officer” requesting you to disclose secret login details – under no circumstances disclose such information. Do not trust this person only because he or she knows something about you. Fraudsters can have different scenarios to steal money (they request to update data; inform about suspicious bank operations, etc.), yet they have one common feature
– they request to disclose confidential Internet Bank login data or to enter the generated code for identification and transaction confirmation.
Neither bank employees nor representatives of law enforcement or other institutions ever address residents requesting them to disclose their Internet Bank details (User ID, PIN codes, etc.). Also, they never initiate or confirm operations, which you have not initiated. Therefore, stay alert and do not open suspicious emails with potentially data stealing viruses attached. Make sure that you log in to the Internet Bank via the right website
(https://www.swedbank.lt).
Please note:
- Never disclose your secret login information, unless you are initiating the call with the bank.
- Immediately inform the bank about any suspicious emails, SMS messages or calls.
- Do not click on the links and do not open files attached to suspicious emails.
- Remember – the bank never sends emails requesting for the User ID, personal number or PIN codes, or links to the websites where your details need to be entered.
- The bank never sends emails requesting you to install additional software to improve Internet Bank possibilities.
If you find yourself in a similar situation, inform us about the incident by email phishing@swedbank.lt or by calling 1884 (calling from abroad +370 5 268 4444) - for private clients or 1633 (calling from abroad +370 5 268 4422) - for business clients.
Closing browsing session
If when logged in to Internet Bank, no activity takes places for 5 minutes, the login session is terminated. You will be asked to re-enter your login details. Time limits are used for security reasons, if a user forgets to log off from his/her account after finishing using the Internet Bank.
Once you finish internet bank session, log off (by clicking 'Logoff') and close the browser.
Address of the Internet Bank website
On the computer:
On the smart device:
Before entering your login data, make sure that the bold website address part is only “swedbank.lt” (or www.swedbank.lt).
We recommend the following safety measures on computers used for Internet Banking:
- Install Antivirus software and configure it to automatic update of the virus definitions database (at least one auto-update per day).
- Install the local firewall. It should be configured so that it prevents connections from the Internet to your computer.
- Use the latest browser and operating system available.
- Turn on automatic updates for all software. If it cannot be updated automatically, regularly check on its latest software.
We recommend the following safety measures on mobile devices (smartphones and tablets) used for Internet Banking:
- Download applications only from trusted sources such as the App Store, Google Play or Windows Phone Apps – Microsoft store.
- Do not jailbreak your mobile device to get around limitations set by your mobile network operator or device manufacturer. It will remove protections built into the device to defend against mobile threats.
- Use the latest browser and operating system available.
- Always screen lock your smart phone or any of your computers. If several levels of screen lock security are offered, always use the highest security level.
- Do not allow other persons to use your phone or tablet were Swedbank App is installed.
- Do not reveal the screen lock codes to other persons and do not allow to unlock your phone with other persons’ biometric data.
- Use antivirus software in your telephone.
- When using our smart application or your biometric data as an identification tool, always adhere to the requirements or security alerts of the manufacturer of your phone device.
Browse safely
- Be careful with suspicious files. Do not open attachments or links received from unknown senders, unless you are confident that doing this is safe. Besides, be careful when opening files received from your known senders – their computers can also be infected with virus or spyware. Microsoft Office documents can also contain viruses, therefore it is always advisable to be careful before opening them and choose “No” option, when asked by Word program if you want to enable macros.
- Once you finish internet bank session, log off (by clicking 'Logoff') and close the browser.
Check computer safety
More information on the ways to secure your device and to safely use other Internet services is available on the following websites:
Electronic Services Agreement
By concluding the agreement, you can:
- choose the accounts you want to see in the Internet Bank. If you choose 'All accounts' option, without any additional amendment to the agreement, you will see also the accounts that will be opened in the future;
- set profiles best suitable for your interests and transaction limits for your accounts and the accounts of the company headed by you (e.g. see account information, but restrict the possibility to make payments, set daily and monthly limits for transactions smaller than allowed by the bank, etc.);
- entitle the other users to log in to your Internet Bank in their own name and by using their identification tools and set appropriate profiles and transaction limits for your accounts and the account of the company headed by you. You can additionally limit the rights of this person to set lower limits of daily and monthly operations.
Transaction limits
Transaction limits for the client and the account are set according to you and your business needs.
Client’s daily and monthly limits specify the total amount of funds to be transferred by all users from all the accounts of the client via all E-Channels over the respective period.
Daily and monthly transaction limits for an account could be set for every additional user individually and specifies the amount that a specific user can transfer from the specified account via the established Electronic channel during the respective period.
Transaction limits can be changed in the
Internet Bank (the maximum limit you can choose is EUR 10 000) or in a branch of Swedbank (make sure you have an ID card with you).
In the Internet Bank for corporate clients, transaction limits per account can be changed by the users with the appropriate user rights administration right.
“Notification Centre” service
By ordering the “Notification Centre” service, you will receive informative SMS messages about the completed transactions and changes on your bank accounts. It is an excellent tool to control money flows. Corporate clients can also order this service for their employees.
Information about the charges for the “Notification Centre” service is
available here.
If you have subscribed to messages about transactions, you will be sent a message for transactions that occur on any of your accounts.
These messages are purely informative; they are not meant to confirm (do not have probative force of) a transaction (including but not limited to a payment order) made on your account. Only information provided in an account statement about transactions made on the account has probative force.
Monitor your account balance
Monitor money movement on your personal and company's accounts on a regular basis. If you notice anything suspicious, immediately contact the bank by calling 1884 (for private clients) or 1633 (for corporate clients).
If you suspect that transactions on your account were performed without your authorisation, immediately
notify us regarding the unauthorised transactions and address regarding the
blocking of the respective identification tool (Internet Bank User ID or payment card).
Have a safe e-shopping experience
When shopping in electronic shops, be prudent with your personal and financial data. Properly assess the threats, which you may encounter on the Internet. We recommend
to ensure protection of personal devices and always follow these safety tips:
- Shop in reliable shops only. It is always safest to buy goods and services in well-known Lithuanian and foreign e-shops with a good repute. Take a critical approach to unknown sellers and try to find out more information about their activity. Study public Internet feedback about a specific on-line shop. Find out whether the website presents detailed contact data of its administrator (address, email, etc.), and make sure it does not contain various errors in their links (additional words or letters, strange symbols), popup windows, advertisings, a great number of links instead of informative content.
- Be cautious about discounts. You have found a high-quality product offered at a particularly low price? Before making a payment order, become certain that the company which offers the product really exists and is trustworthy. Be careful about advertisings in social networks. They may lead you to a fake online shop.
- Safe shopping by card. When shopping in foreign e-shops, the most common mode of payment is by card. In this case you will have to indicate the details of your payment card. If an online shop participates in international security programmes, special logos such as “MasterCard SecureCode”, and “Verified by Visa” for Visa cards are used in this shop.
- Safe payment via electronic banking system. When shopping in Lithuanian online shops, usually you will be redirected to Swedbank internet bank account. You will recognise it from the Swedbank logo and Internet Bank address: https://www.swedbank.lt/banklink. It shows that payment is made directly through the bank system. After you enter your login details, the website will automatically display the generated payment form.
- Paying agents. If online shop redirects you to paying agent's webpage, be careful and pay attention where you enter your Internet Bank login details. As of 14/09/2019, after you select a service or good for which you wish to pay in an online shop, which uses the services of a paying agent, the latter has to address us as the account manager via the open application programming interface and request us to submit the information necessary for the payment initiation. In this case we ask for your consent to transfer the data necessary for performance of the payment operation to a concrete paying agent, which you must confirm with the Swedbank Internet Bank identification tools issued to you by the bank. You can confirm your consent in Swedbank Internet Bank or in the environment of the paying agent. If you have any suspicion that you encountered electronic fraudsters, inform us by calling 1884 (for private clients) or 1633 (for business clients).
You have doubts regarding the security? Notify us!
It is important for us at Swedbank that our customers can feel safe and secure when managing their monetary affairs with our electronic channels. Therefore, we seek to ensure the highest security level in IT systems. Despite this, an error may slip by. If you have found a security flaw, we would like to hear more about it to be able to correct the problem as soon as possible.
How do you report?
Send an email to us at responsible-disclosure@swedbank.com. We prefer that you use our public
PGP key to protect the information you send over. Make sure to have included the following information:
- Detailed description of the vulnerability containing such info as URL and type of vulnerability;
- The necessary information that we need in order to reproduce the problem;
- If applicable, a screenshot of the vulnerability you have found;
- Contact information, name, email, phone number, and your public PGP key (if you have one).
This personal data submitted by you will be processed by Swedbank in order to inform you about the analysis of IT security flaws noticed by you and their correction, and, if necessary, to contact you regarding the revision of the information submitted by you. More information about Swedbank’s data processing procedure is available in the Personal Data Processing Principles at
www.swedbank.lt.
What can you report?
You can report security flaws that you have found in any of our services. Examples of security flaws are cross-site scripting, flaws in encryption or flaws with security implications in logic controls. The reporting service is not for other logical errors, errors in texts, questions about our services, questions about the security of our services or similar.
What can you expect from Swedbank?
We will confirm that we have received your description, continuously keep you updated while we process the issue, and inform you when the issue is fixed. Claims for compensation as a condition for sending in a vulnerability are not accepted.
What is required from you?
It is important for both us and our clients' security that you follow good practice, i.e. that:
- You do not use the vulnerability to access or attempt to access information that does not belong to you;
- You do not use the vulnerability to remove or modify information;
- You do not affect the availability of our services;
- You give us an opportunity to fix the reported vulnerability before going public with it.
Can you file a report anonymously?
Yes, but then we cannot respond back and keep you updated on the status.
PGP key
PGP key
Key ID: 0x0AD6CCAF
Control code: 2D14 4030 6D4B 68C3 F286 3AC6 333B E8E4 0AD6 CCAF
