How to start using it in internet bank?
You can log in to the Internet Bank and the Swedbank app using your biometric data (fingerprint or face recognition) – you will no longer have to memorise any codes!
How to start using biometrics:
That’s it! By using only a fingerprint or face recognition you will be able to log in to the Internet Bank or the Swedbank app.
How to start using Smart-ID:
Download Smart-ID now:
If you cannot download and activate Smart-ID on your own, come to the bank’s branch that is convenient to you. You must register before your visit.
For your convenience, we recommend having at least two login tools. We recommend a combination of biometrics (fingerprint or facial recognition) and Smart-ID. We recommend this option because it is:
Biometrics (fingerprint or face recognition) are your most unique data that you can use to verify your identity and perform various banking operations in the bank’s digital environment.
By using only a fingerprint or face recognition you will be able to:
To use your biometrics, first you need to enable this feature on your phone or tablet. Your smart device must have a biometric data sensor integrated.
“Smart-ID” is a free application, which will make it easier and faster for you to login to Swedbank Internet Bank and Bank application, to confirm money transfers and other operations, and to sign various contracts.
In order to use “Smart-ID”, you will not necessarily have to be subscribed to a mobile communication operator. “Smart-ID” will operate wherever Wi-Fi or/and mobile internet is.
The created Smart-ID account is valid for 3 years. Upon approaching date of expiry, you will receive a Smart-ID app notification. You may renew your Smart-ID account independently:
Then click “Renew account” in Smart-ID settings and follow the step-by-step process in the app.
Before starting, you may want to watch a demo video.
The Estonian company “SK ID Solution AS” – a long-term Swedbank cooperation partner in the Baltic States and the developer of “Smart-ID” has been rendering certification services and issuing safe electronic signatures for 15 years.
How to start use and how to renew Smart-ID?
How to login to the Internet Bank with “Smart-ID”?
How to perform payments in the Internet Bank with “Smart-ID”?
How to login to Swedbank app with “Smart-ID”?
How to perform payments in Swedbank app with “Smart-ID”?
What to do if you have forgotten your PIN code?
You can download Smart-ID app and create your electronic signature in any smart device (telephone, tablet, etc.) with Android (version 4.1 or later) or iOS (version 8.0 or later) operating system.
Yes, you can create your Smart-ID account in several different smart devices. Account registration (sign up) in different devices will have to be carried out anew. If you delete Smart-ID account in one device, it will not stop functioning in other devices.
You can create different PIN codes or use the same for the accounts in different devices.
You will see the request to check the control code and enter the required PIN code in all devices in which you have Smart-ID account. When you enter your PIN code in one device, the request to enter PIN code in other devices will automatically close.
This is subject to the characteristics of a smart device. Devices with Android OS usually allow the use of different user accounts. Meanwhile, devices with iOS do not have this function.
Not necessarily. E. g. you can have Smart-ID in your phone and connect to internet bank using any other device. You just need to enter PIN code in the device with Smart-ID account.
To start using electronic services provided by Swedbank, a person has to be resident of the Republic of Lithuania. Foreign citizens also have to have any type of residence permit specifying personal identification code allocated in the Republic of Lithuania.
Your Smart-ID account is valid for 3 years. When approaching the expiration date, you will have to delete the account and sign up again. Service provider SK ID Solutions will notify you in advance by sending an SMS or by e-mail.
To use the available Smart-ID also in Swedbank, you should first login to Swedbank internet bank with the identification tool you have (PIN code generator or M-signature) and enable the use of Smart-ID.
On the menu select as follows: My bank -> Settings -> Settings. Hit the button Enable Smart-ID.
Delete your account in Smart-ID: open Smart-ID app and hit “Delete account” on the top left corner.
First, download the “Smart-ID” app to your new smartphone. Then activate your “Smart-ID” account on the new smartphone by using “Smart-ID” of the old device. Delete the app from the old device only after having activated it on your new smartphone.
Yes, using Smart-ID has no effect on other forms of identification allowed by Swedbank. You can use the identification tool provided by the bank as an additional one. It may also be useful to have it when creating a new Smart-ID account (e. g. when forgetting your Smart-ID PIN code or losing a device, used for Smart-ID registration).
Swedbank clients can use Smart-ID:
When using Smart-ID transactions daily and monthly limits in the Agreement of Electronic Services shall be applicable. You can change the limits via internet bank or in any Swedbank branch.
The registration and use of Smart-ID, when connecting to Swedbank e-banking, is free of charge.
You can use Smart-ID anywhere you go where wireless internet is available. One Smart-ID request uses only as many as 5 KB of internet data.
No, SIM card is not needed. To use Smart-ID you only need wireless or mobile internet.
You can try entering PIN codes three times in succession. When you enter the wrong PIN code the third time, Smart-ID account is blocked for 3 hours. After 3 hours you can try again.
If you enter the wrong PIN code three times in succession for the second time, Smart-ID account will be blocked for 24 hours.
If you enter the wrong PIN code three times in succession one day later, Smart-ID account will be finally blocked.
Delete Smart-ID account and create a new one with new PIN codes.
You can delete your Smart-ID account in Smart-ID app by selecting the appropriate item and hitting on the top left corner menu.
If you fail to create an account in Smart-ID, please address the provider of Smart-ID service, , SK ID Solutions. Contact information: https://www.smart-id.com.
Should you have any question or face interference while connecting to Swedbank e-banking through Smart-ID, contact us.
Smart-ID is an alternative to a PIN code generator – it is only much more comfortable and free of charge.
Smart-ID is in your smart phone, and you always have your phone with you. Thus to connect to the Internet Bank you no longer have to look for your PIN code generator.
Besides, you sign up to Smart-ID and can use it for Swedbank e-banking at no cost.
Smart-ID is an alternative to mobile-ID, but itt does not require you to have a SIM card, it operates via Wi-Fi or mobile internet.
You do not have to go to any specific place to start using Smart-ID. You simply need to download Smart-ID app to your smart device and sign up with the available identification tool. You sign up to Smart-ID and can use it for Swedbank e-banking at no cost.
In such case, call the service provider SK ID Solutions, you will find the number on the website https://www.smart-id.com and ask them to block your Smart-ID account. You can also notify the bank of the loss. Upon your request from a client the service of internet bank will be blocked. The access will be unblocked on the basis of your request or request of the person’s authorised by you only at Swedbank branch.
We recommend installing Smart-ID in personal devices. In this way you will be sure that the users of the device will not accidentally block your account.
Detailed information on safety which guarantees technological principle of Smart-ID functioning can be found onhttps://www.smart-id.com (see Help -> Security and Private keys).
Please also follow general safety principles:
PIN code generator is an electronic device, which generates single-use codes to be used for login and confirmation of various operations in the Internet Bank and Swedbank app.
If you have Mobile-ID or Smart-ID, you don’t need a PIN code generator. You may use your current authentication tool to log in and confirm operations.
PIN code generator is issued at the price of EUR 8.69.
Users of Swedbank Youth Programme and Senior Programme as well as users of the Basic Payment Account Service can get PIN code generators free of charge.
Electronic personal identification card (or e-ID card) is a secure and reliable method of identification.
This login tool can be used only in computers – mobile devices are not equipped for this purpose. Your computer must be additionally prepared for the use of the personal identification card/USB.
In order to use this identification measures, you will have to obtain a card terminal. Fees are available here.
You can also login to Swedbank Internet Bank and app and confirm operations with a mobile signature. In order to use it, you‘ll need a mobile phone with a special SIM card. Your mobile signature will be secured by two sPIN codes known solely to you. You‘ll have to enter these codes into your mobile phone – it is more secure than entering them into an internet page.
You can get mobile signature and receive more information on its price and conditions from your mobile network operator:
If you've lost your card or any data used in your Authentication tools or if you suspect that they‘re disclosed to other
people, immediately call us at any time of the day or night. We will block your card or access to Internet Bank account
immediately and no one else will be able to access money in your bank accounts.
We will also automatically block access to Internet Bank if incorrect login data (User ID or code from the PIN code
generator) is entered 5 times in a row. You can unblock it by calling us at 1884 / 1633 (from 8:00 to 20:00 on working days,
and from 9:00 to 16:00 on Saturdays). In case of a repeated block, you will have to visit the bank’s branch. You should book
a visit in advance. Have you discovered any unauthorised transactions on your account performed prior to the blocking of
Internet Bank access? Review your account statement and submit the information to us.
The login session is terminated when no activity happens for 5 minutes. You will be asked to re-enter your login details.
Time limits are used for security reasons, to prevent Internet Bank access if a user forgets to log off from his/her account
after finishing using the Internet Bank.
Once you finish Internet Bank session, log off (by clicking 'Logoff') and close the browser.
On the computer:
By clicking on the lock sign you should see the correct Swedbank certificate:
On the smart device:
Before entering your login data, make sure that the website domain is “swedbank.lt”.
When shopping online, be prudent with your personal and financial data. Properly assess the threats, which you may
encounter on the internet. We recommend to ensure protection of personal devices and always follow these safety tips:
It is important for us at Swedbank that our customers can feel safe and secure when managing their monetary affairs with
our electronic channels. Therefore, we seek to ensure the highest security level in IT systems. Despite this, an error may
slip by. If you have found a security flaw, we would like to hear more about it to be able to correct the problem as soon as
Send an email to us at email@example.com. We
prefer that you use our public PGP key
to protect the information you send over. Make sure to have included the following information:
This personal data submitted by you will be processed by Swedbank in order to inform you about the analysis of IT security
flaws noticed by you and their correction, and, if necessary, to contact you regarding the revision of the information
submitted by you. More information about Swedbank’s data processing procedure is available in the Swedbank Principles of
Processing Personal Data at
You can report security flaws that you have found in any of our services. Examples of security flaws are cross-site
scripting, flaws in encryption or flaws with security implications in logic controls. The reporting service is not
designated for other logical errors, errors in texts, questions about our services, questions about the security of our
services or similar.
We will confirm that we have received your description, continuously keep you updated while we process the issue, and
inform you when the issue is fixed. Claims for compensation as a condition for sending in a vulnerability are not accepted.
It is important for both us and our clients that you follow good practice, i.e. that:
Yes, but then we cannot respond back and keep you updated on the status.
Key ID: 0x0AD6CCAF
Control code: 2D14 4030 6D4B 68C3 F286 3AC6 333B E8E4 0AD6 CCAF
We encourage you to update your browser and operating system version as soon as update is released. These updates can be set up automatically for better security and experience in our digital channels. We officially support these browser versions:
Contact us 24/7 via 1884 (+370 5 268 4444 - for calls from abroad), if:
Warning about emerging cases of fraud we announce at security section blog.swedbank.lt and the Internet Bank login window. If you have noticed suspicious operations on your account, we can contact you personally. But you have to remember that bank employees contacting you by phone never ask to provide login data, passwords, PIN codes or other secret information. Bank employees may ask for certain login data only in cases, when you personally contact them via the phone numbers shown above and only for personal identification purposes.
Responding to requests provided in this form we will be able to provide only general information about services of the Bank. If you have questions related with your financial information in “Swedbank”, login to the internet bank and write a message.
We hope that Internet bank measured up to your expectations. If you have any comments or proposals, please send them to firstname.lastname@example.org