What to do in case of losing login details?
If you lost your internet bank login codes or suspect that your login details could have been accessed by unauthorised persons, immediately call us at any time of the day or night. The Bank will block your access to your internet bank account immediately preventing access to money held on your account. You can call us to have your internet bank account blocked 24/7:
- For private clients: call 1884 (or +370 5 268 4444)
- For business clients: call 1633 (or +370 5 268 4422)
The Bank will also automatically block access to internet bank in case incorrect login details are entered for five times (user ID or code from a PIN code generator). To have your internet bank unblocked, call 1884/ 1633 (on working days, 8:00 - 20:00; on Saturday, 9:00 - 16:00).
Protect your internet bank login codes
- Under no circumstances, disclose your secret internet bank access credentials to other persons, including your family members, friends or bank employees.
- If you want your family members to be able to manage, control and dispose funds on your account(s), or that the employees of your company are able to manage funds in your company’s account(s), request the bank to grant the right to them to log in to your internet bank in their own name and by using their own credentials, while you are free to revoke this right at any time.
- Remember, that all internet bank login data (user ID, PIN codes, passwords, etc.) is the key protecting access to your money.
- Do not write down your ID number and do not keep it in the same place with other identification tools.
- Never send your internet bank login data by email.
- Never disclose your internet bank login data to the callers.
- The employees of the company should have personal authentication tools issued in their name to log in to the Internet Bank. Sharing one authentication tool is strictly forbidden.
- Your Smart-ID or PIN code generator codes should not coincide with any part of your phone number. Avoid PIN similar to dates or ID number.
- Change your PIN codes immediately, if you suspect that your internet bank login data could have been accessed by other persons.
Suspicious emails or calls. Stay alert!
If you receive a suspicious call or email from alleged 'bank employee' or 'officer' requesting you to disclose secret login details – under no circumstances disclose such information. Neither bank employees nor representatives of law enforcement or other institutions ever address residents requesting them to disclose their internet bank details (user ID, PIN codes, etc.). This strategy is frequently used by fraudsters trying to obtain necessary information and steal the money held in the account. Also, stay alert and do not open suspicious emails with potentially data stealing viruses attached. Make sure you log in to the internet bank service by using the correct address (https://www.swedbank.lt).
- Never disclose your secret login information, unless you are initiating the call with the bank.
- Immediately inform the bank about any suspicious emails or calls.
- Do not click on the links and do not open files attached to suspicious emails.
- Remember – the bank never sends emails requesting for the user ID, PIN codes, or links to the websites where your details need to be entered.
- The bank never sends emails requesting you to install additional software to improve internet bank possibilities.
If you find yourself in a similar situation, inform us about the incident by email email@example.com or by calling 1884 (calling from abroad +370 5 268 4444) - for private clients or 1633 (calling from abroad +370 5 268 4422) - for business clients.
Closing browsing session
If when logged in to internet bank, no activity takes places for 5 minutes, the login session is terminated. You will be asked to re-enter your login details. Time limits are used for security reasons, if a user forgets to log off from his/her account after finishing using internet bank.
The whole flow of internet bank data is encrypted.
Certificate of internet bank page
Before entering your login details, make sure that Swedbank internet bank address is shown in the address field of the browser, which starts https:// You will also see the symbol in the browser window.
IT vulnerability reports
It is important for us at Swedbank that our customers can feel safe and secure when doing business with us. We have therefore a structured approach to security in all of our development and management of systems and constantly strive to achieve the highest possible security and quality. Despite this, an error may slip by. If you have found a security flaw, we would like to hear more about it to be able to correct the problem as soon as possible.
How do you report?
Send an email to us at firstname.lastname@example.org. We prefer that you use our public PGP key to protect the information you send over. Make sure to have included the following information:
- Detailed description of the vulnerability containing such info as URL and type of vulnerability.
- The necessary information that we need in order to reproduce the problem.
- If applicable, a screenshot of the vulnerability you have found.
- Contact information, name, email, phone number, and your public PGP key (if you have one).
Personal data which you provided will be processed by Swedbank, AB for the purpose of informing you of the handling and rectification of your identified IT security deficiencies and, if necessary, of contacting you regarding the clarification of the information you provided. More information about how Swedbank, AB processes personal data is available in the Principles of processing Personal data published on www.swedbank.lt.
What can you report?
You can report security flaws that you have found in any of our services. Examples of security flaws are cross-site scripting, flaws in encryption or flaws with security implications in logic controls. The reporting service is not for other logical errors, errors in texts, questions about our services, questions about the security of our services or similar.
What can you expect of Swedbank?
We will confirm that we have received your description, continuously keep you updated while we process the issue, and inform you when the issue is fixed. Claims for compensation as a condition for sending in a vulnerability is not accepted.
What is required of you?
It is important for both us and our clients' security that you follow good practice, i.e. that:
- You do not use the vulnerability to access or attempt to access information that does not belong to you;
- You do not use the vulnerability to remove or modify information;
- You do not affect the availability of our services through denial of service attacks;
- You give us an opportunity to fix the reported vulnerability before going public with it.
Can you file a report anonymously?
Yes, but then we cannot respond back and keep you updated on the status.
Key ID: 0x0AD6CCAF
Fingerprint: 2D14 4030 6D4B 68C3 F286 3AC6 333B E8E4 0AD6 CCAF
Agreement of Electronic Services
When signing the agreement, you can:
- choose the accounts you want to see on your internet bank. If you choose 'All accounts' option, without any additional amendment to the agreement, you will see also the accounts that will be opened in the future;
- set profiles and transaction limits for your accounts (e.g. see account information, but restrict the possibility to make payments, set daily and monthly limits for transactions smaller than allowed by the bank, etc.);
- entitle the other users to log in to your internet bank in their own name and by using their identification tools and set appropriate profiles and transaction limits for your accounts.
Business clients can assign different user's rights to their employees specifying the accounts allowed to be managed on internet bank and set appropriate profile for each account, individually. Further information about profiles applied to business clients is available here. Double acceptance – additional option for payments exceeding the client's set limit. Such payments require additional confirmation by the other user with the appropriate rights.
Business clients having the user rights administration right and using qualified electronic signature, can administer user rights in corporate internet bank as well. Information about the functionality and its possibilities is available here.
Transaction limits for the client and account are set according to you and your business needs.
Client’s daily and monthly limits specify the total amount of funds to be transferred by all users from all the accounts of the client via all E-Channels over the respective period.
Daily and monthly transaction limits for an account could be set for every additional user individually and specifies the amount that a specific user can transfer from the specified account via the established Electronic channel during the respective period.
Transaction limits can be changed in internet bank (the maximum limit you can choose is EUR 10 000) or in a branch of Swedbank (make sure you have an ID card with you and have the right to represent the client, in case of company's representative, before arriving to the branch).
In corporate internet bank, transaction limits per account can be changed by the users with the appropriate user rights administration right.
'Notification Centre' service
By ordering the 'Notification Centre' service, you will receive information messages about the completed transactions and changes on your bank accounts. It is an excellent tool to control money flows. Business clients can also order this service for their employees.
Information about the charges for the 'Notification Centre' service is available here.
If you have subscribed to messages about transactions, you will be sent a message for transactions that occur on any of your accounts. These messages are purely informative; they are not meant to confirm (do not have probative force of) a transaction (including but not limited to a payment order) made on your account. Only information provided in an account statement about transactions made on the account has probative force.
Monitor your account balance
Monitor money movement on your personal and company's accounts on a regular basis. If you notice anything suspicious, immediately contact the bank by calling 1884 (for private clients) or 1633 (for business clients).