AML questionnaire ("Know Your Customer" principle)

Why does the bank ask people to provide their details?

To develop and improve our services we mostly focus on providing you with convenience and security. At the same time, just like all banks, we must comply with legal requirements and follow the principle Know Your Customer (KYC) in our operations.

For this reason, we ask our clients to provide us with certain information:

  • We ask questions about contact details, nationality, place of residence, area of activity, etc.
  • We periodically send requests to provide or update information;
  • if necessary, we ask for additional details about a specific transaction (for instance, about the origin of funds credited to the client’s account);

My data

Please log in to view your data. If you don’t use the Internet Bank or you can’t log in at the moment, you can fill the PDF form and bring the already completed form to any office of the bank.

If your data has changed, please update it for us to better fulfil the principle “Know Your Customer” and adhere to legal requirements.

Good to know

Relationship between a bank and its customers are based on mutual trust. We care about our customers’ trust; we, therefore, periodically publicly announce our financial results and other performance reports. We accordingly ask our clients to provide certain information about them.

The provision of information is important for several reasons. First, banks must comply with very strict legal requirements which oblige them to implement the principle Know Your Customer (KYC). The implementation of this principle is related to international measures aimed at money laundering and terrorism prevention. Recently different security threats have become more frequent worldwide; there have been cases when movements which pose such threats were funded using banking systems. Banks must ensure that their infrastructure is not used by the evil-minded and persons which pose threat to other people. If banks fail to comply with these requirements, they might face official sanctions, and foreign finance institutions can discontinue cooperation with such banks.

Another important reason is that banks care about their customers’ security and security of their customers’ accounts. With actual details available we can ensure security of accounts more easily, prevent illegal actions by fraudsters, stop suspicious transactions and in this way protect our customers from financial losses. We can protect our customers’ interests best and ensure their security only when we know our customers.

Banks collect details about their customers not on their own initiative but because they are obliged to do so by laws. A request to provide details does not mean that you are suspected of something. It is an ordinary procedure; requirements apply to all customers. It could be compared to the security check at airports – every passenger is checked before a flight and everybody understands that this procedure is necessary for the sake of general security.

Yes, the Lithuanian and international legal acts impose an obligation on banks in all countries to apply the principle Know Your Customer.

Information is not collected with the purpose to immediately forward it to other institutions. Information you provide is stored responsibly. In certain cases, when this is necessary, authorised institutions (law enforcement, security provision, etc.) are entitled to address banks and request for the provision of information about a customer. In such case, the bank, in accordance with laws, will be obliged to provide such information. Information you provide will not be used for marketing purposes or transferred to other companies with commercial intentions either.

If the bank is not provided with the necessary information, in certain cases, the bank will no longer be able to provide its services to such clients. This might mean restrictions to use one’s account, card, online banking. Money in your account will not disappear, however, you will be able to use banking services only after you provide the required information.

Banks are obliged to collect such information by legislation. Lists of persons or their family members participating in politics or occupying top management positions are regulated by law. Such persons, due to their job, are subject to tighter requirements. Officials occupying top management positions definitely.

Lithuanian, English, Russian.

  • The section “Shareholders” of the section “Ownership and control structure information” must provide information on all shareholders of the customer.
  • The section “Beneficial owner” of the section “Ownership and control structure information” must provide information on natural persons directly or indirectly holding or controlling more than 25 % of the customer’s shares (capital shares) or voting rights or by other means directly or indirectly controlling the customer. Where there are no such persons, the natural person acting as the customer’s senior manager (for example, chief executive manager) is specified as the beneficiary without indicating part of shares, voting rights or capital.
  • The section “Shareholders” of the section “Ownership and control structure information” does not specify the shareholders.
  • The section “Beneficial owner” of the section “Ownership and control structure information” specifies the natural person acting as the customer’s senior manager (for example, chief executive manager) as the beneficial owner without indicating the part of shares, voting rights or capital.
  • When the Questionnaire is completed in “Swedbank” Internet Bank, in the section “Comments” of the section “Ownership and control structure information”, the customer must write the following text: “[Name of the customer] has [the number of shareholders] shareholders. Each shareholder of [the name of the customer] has one vote of the [the name of the customer] at the customer’s shareholders’ meeting.”

Note! We recommend that you verify that each customer’s shareholder has one vote at the customer’s shareholders meeting before submitting the data according to the above rules.

Note! In case the Customer Questionnaire for Legal Entities is completed by a customer (legal entity) having the legal form of a political party, please see further here.

  • The section “Shareholders” of the section “Ownership and control structure information” must provide information on at least five major shareholders of the customer. In the event that there are individuals (both natural and legal) holding 10% or more of the customer’s shares (capital shares), the “Shareholders” section of the " Ownership and control structure information " section of the Questionnaire must also include information on such shareholders of the customer (i.e., even if they are not the five major customer’s shareholders).
  • The section “Beneficial owner” of the section “Ownership and control structure information” must provide information on natural persons directly or indirectly holding or controlling more than 25 % of the customer’s shares (capital shares) or voting rights or by other means directly or indirectly controlling the customer. Where there are no such persons, the natural person acting as the customer’s senior manager (for example, chief executive manager) is specified as the beneficial owner without indicating the shareholding.
  • The “Shareholders” section of the “Ownership and control structure information” of the Questionnaire defines members of a political party who are to be considered as politically exposed persons, i.e. a head of the political party, his/her deputy, members of the governing body, as the shareholders.
  • The section “Beneficial owner” of the section “Ownership and control structure information” specifies the natural person acting as the customer’s senior manager (for example, the head of a political party) as the beneficiary without indicating the part of shares, voting rights or capital.
  • Where a person who is considered to be a politically exposed person (as specified above) is indicated as the customer’s beneficial owner, it must be specified in the section “Beneficial owner” of the section “Ownership and control structure information” that the beneficial owner is a politically exposed person (PEP), and also relevant information must be provided.
  • The section “Shareholders” of the section “Ownership and control structure information” does not specify the shareholder.
  • The section “Beneficial owner” of the section “Ownership and control structure information” specifies the natural person acting as the customer’s senior manager (for example, chief executive manager) as the beneficial owner without indicating the part of shares, voting rights or capital.
  • If the legal form of the customer is a state enterprise (SE) or a municipal enterprise (ME) and a person considered as politically exposed person is specified as the customer’s beneficial owner (for example, the chief executive manager or a member of another governing body), the section “Beneficial owner” of the section “Ownership and control structure information” must specify that the beneficial owner is a politically exposed person (PEP) and also provide relevant information.

In case the sole proprietor and manager is the same person:

  • In section “Representatives” of the Questionnaire, the owner / head of the sole proprietorship must be specified.
  • The “Shareholders” section of the “Ownership and control structure information” section of the Questionnaire specifies the owner / manager of a sole proprietorship (IEA) as the shareholder and indicates 100% of the shares.
  • The “Beneficiary owner” section of the “Ownership and control structure information” section of the Questionnaire specifies the owner / manager of a sole proprietorship as the beneficial owner and indicates 100% of the shares.

In case the sole proprietor and manager are different persons:

  • The section “Representatives” of the Questionnaire must specify the head of the sole proprietorship.
  • The “Shareholders” section of the “Ownership and control structure information” section of the Questionnaire specifies the owner of a sole proprietorship as the shareholder and indicates 100% of the shares.
  • The “Beneficial owner” section of the “Ownership and control structure information” section of the Questionnaire specifies the owner of a sole proprietorship as the beneficiary and indicates 100% of the shares.
  • The “Registration Address” section of the “Contact Information” section of the Questionnaire contains the address as the customer’s registered office registered with the Register of Legal Entities, and the “Contact Address” section indicates the address, which is the contact address of the bankruptcy administrator.
  • The section “Shareholders” of the section “Ownership and control structure information” does not specify the shareholders.
  • In the “Beneficial owner” section of the “Ownership and control structure information” section of the Questionnaire, the bankruptcy administrator is specified as the beneficial owner without specifying the part of shares, voting rights or capital.
  • The section “Economic activity” of the Questionnaire indicates the costumer’s activities performed before the launch of the bankruptcy proceedings.
  • The section “Shareholders” of the section “Ownership and control structure information” does not specify the shareholder.
  • The section “Beneficiaries” of the section “Ownership and control structure information” of the Questionnaire specifies a foreign ambassador as the beneficiary without specifying the part of shares, voting rights or capital. In this case, it should be noted that the ambassador is a politically exposed person (PEP) and relevant information should be provided.