AML questionnaire ("Know Your Customer" principle)

Why does the bank ask people to provide their details?

To develop and improve our services we mostly focus on providing you with convenience and security. At the same time, just like all banks, we must comply with legal requirements and follow the principle Know Your Customer (KYC) in our operations.

For this reason, we ask our clients to provide us with certain information:

  • We ask questions about contact details, nationality, place of residence, area of activity, etc.
  • We periodically send requests to provide or update information;
  • if necessary, we ask for additional details about a specific transaction (for instance, about the origin of funds credited to the client’s account);

My data

Please log in to view your data. If you don’t use the Internet Bank or you can’t log in at the moment, you can fill the PDF form and bring the already completed form to any office of the bank.

If your data has changed, please update it for us to better fulfil the principle “Know Your Customer” and adhere to legal requirements.

Good to know

  • 1. Why do banks ask their clients to provide information about them?

  • 2. If I am asked to fill in a Customer Questionnaire for Natural Persons, does that mean that I am suspected of something?

  • 3. Do these requirements apply to all banks?

  • 4. What institutions are authorised to receive the details I provide?

  • 5. What might happen, if I refuse to submit the Customer Questionnaire for Natural Persons?

  • 6. Why do I have to indicate my relatives who occupy top management positions?

  • 7. What languages can be used to fill in the questionnaire?

  • 8. How to complete the questionnaire in cases when it is filled in by a company under a bankruptcy procedure?

  • 9. How to complete the questionnaire in cases when it is filled in by embassy?