If you are unable to log in, we invite you to check the following settings and make sure, that
If you use Smart-ID, make sure that you have an active account in Smart-ID app and your mobile phone has Internet available. Make sure that PIN1 is entered in Smart-ID app within 2 minutes of appearance of the control code.
If you use new type of PIN-calculator, make sure that during authorization you enter APPLI 1 code. If also your spouse or colleagues use PIN-calculator, make sure that you use the right one.
If you are using ID card, make sure that your computer is prepared for working with ID card (ID card software has been installed and ID card reader is working), and correct PIN is entered.
If you do not remember the permanent password, You can order new one by calling to Consultation Centre 1884, +370 5 268 4444 or by visiting any Swedbank branch. When calling to Consultation centre, please prepare User ID and code card. Please take your passport or ID card with you, when visiting our branch.
Try other more convenient tool for accessing your Internet and mobile bank - Smart-ID, ID card or Mobile-ID.
1 Country economic indicator is a component of Mortgage Base Rate. For loans granted in EUR it depends upon the country’s credit rating history range conferred by International rating agency Moody’s. It is calculated within 2 last years taking 5 gradually stated points (each 6 months starting as of from Country economic indicator setting date and Country economic indicator recalculation date, which is chosen by the customer). At each point 7–year sovereign bond price, which corresponds to the country rating, is compared to 7–year interest rate swap price and the arithmetical average of difference is calculated.
2 Country’s economic indicator for the loan with LTL as a currency up till 31/12/2014 and EUR from 01/01/2015 is calculated for 31/12/2014. When calculating Country’s economic indicator of 31/12/2014, it is subject to the same rules that are applicable to the loan with EUR as a currency, only in all cases (without taking into account the indicator actually in force) a difference between the yield of 7 (seven) year debt securities of highest reliability (AAA rating granted) denominated in euro and the price of 7 (seven) year interest rate swap is assessed. The resulting average is the numeric expression of Country’s economic indicator that is added to EURIBOR.
3 Mortgage Base Rate is base interest rate quoted by Swedbank on a daily basis. The Mortgage Base Rate consists of respective period Euribor and Country economic indicator of the date.
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