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Frequently asked questions

Accounts and Transfers

  • How can I cancel a domestic payment?

    You can cancel payments (including standing orders) in the "List of payments" section of the Internet Bank. In the "List of payment" you will find payment orders that you submitted after the specified bank hours or on bank non-business days, if such payments were not sent from the bank.

    Note: in certain cases (subject to technical possibilities) payment orders to transfer euros to another bank in Lithuania submitted on bank business days between 16:00 and 16:30 may be performed and reach the beneficiary's bank on the same bank business day.

    If you do not find the payment you want to cancel in the "List of payments", then you need to send the message "Payment order cancellation" in the Internet Bank. In this case, the cancellation of the payment will be subject to a commission fee according to the applicable bank services and operations fees, regardless of whether the funds will be refunded.

    If the payment was sent to another bank, we will contact the beneficiary’s bank with a request for a refund. The funds will be refunded only with the consent of the beneficiary.

  • How can I cancel a payment made from the funds borrowed from the bank (credit limit, credit line, overdraft)?

    You can cancel payments (including standing orders) in the "List of payments" section of the Internet Bank. In the "List of payment" you will find payment orders that you submitted after the established bank hours or on bank non-business days, if such payments were not sent from the bank.

    Note: in certain cases (subject to technical possibilities) payment orders to transfer euros to another bank in Lithuania submitted on bank business days between 16:00 and 16:30 may be performed and reach the beneficiary's bank on the same bank business day.

    Note: If you cancel the payment on the next day after submitting the payment order, you can apply via an Internet Bank message to recalculate / revise the accrued credit interest.

    If you do not find the payment you want to cancel in the "List of payments", then you need to send the message "Payment order cancellation" in the Internet Bank. In this case, the cancellation of the payment will be subject to a commission fee according to the applicable bank services and operations fees, regardless of whether the funds will be refunded.

    If the payment was sent to another bank, we will contact the beneficiary’s bank with a request for a refund. The funds will be refunded only with the consent of the beneficiary.

  • When will the payee receive a money transfer to another bank of Lithuania?

    The beneficiary will receive money in a few seconds at any time of the day if Bank could execute the transfer as instant payment:

    • The beneficiary account is within a payment institution registered in Lithuania that has joined Instant payments scheme;
    • Transfer amount is less than EUR 15 000 and it’s being made via Swedbank app or Internet bank by selecting "New payment"

    Otherwise, the ordinary money transfer in euros to another bank or payment service institution registered in Lithuania will be sent on the same day, if the payment order is submitted on bank working days before 4 p.m. If the payment order is submitted later or on Saturdays, Sundays, January 1, Good Friday, Easter Monday, May 1, December 25 and 26, the money will be sent on the next working day.

  • What fee is charged for a money transfer?

    The fees for SEPA money transfers are available here.

    The fees for non-SEPA money transfers are available here.

  • Is it necessary to indicate the payment code when making a money transfer?
    Either a payment purpose or a payment code must be indicated in a payment order. The payment code must be indicated in all cases when transfers are made to the accounts of the STI, the State Social Insurance Fund (SODRA) and Customs Department.
  • When will the payee receive a money transfer to another account with Swedbank?
    Money will be credited to another account with Swedbank immediately.
  • What should I do if I have made a money transfer to a wrong payee?

    If the payee is known to you, you can ask the payee to repay the funds to you.

    If the payee is not known to you, send a message from the Internet Bank or complete a free-form request for repayment of the funds at the Bank’s branch. The funds will be repaid only with the payee’s consent. For cancellation of the payment order you will be charged a fee fixed in the Fees for Services and Operations of the Bank.

  • What should I do if, after making a money transfer, I noticed that the payee’s name was indicated incorrectly?
    Write to us a message in the Internet Bank, call at the phone number 1884, or visit the Bank’s branch.
  • If I made a money transfer with a specified wrong payment purpose, is it possible to change the payment purpose?
    The payment purpose of a domestic money transfer which was already sent cannot be changed.
  • What should I do if the payment order made by me has not reached the payee’s account?
    Write a message in the Internet Bank for the clarification of circumstances.
  • When will an urgent domestic money transfer order reach the payee’s bank?
    The payee’s bank account should be credited with funds of the money transfer not later than within one hour.
  • What fee is charged for an urgent domestic credit transfer?
    The fees for SEPA money transfers are available here.
  • How to make correctly and international money transfer?
    The name of the payee’s bank and of the payee as well as the payee’s account number must be indicated correctly.
  • Why after making an international money transfer I can’t see it immediately in the statement of account?
    When an international money transfer is made, it can be immediately viewed in the Internet Bank section “History” and in the statement of account it will be show after 20 minutes.
  • How to make a money transfer to a foreign country in the currency other then euro?
    Select in the Internet Bank the menu item “International payments” and complete the international payment order form.
  • What should I do if the currency in which I want to make a money transfer is not specified in the list?
    You can't make a money transfer in the currency which is not specified in the list. You can select another currency from the list for making the money transfer.
  • What requisites should be specified in order to receive a money transfer from a foreign bank?
    Examples of money transfers are available here.
  • What are SWIFT and BIC? Where can I find these codes?

    SWIFT (BIC), i.e. the Bank Identification Code consisting of a sequence of 8 or 11 characters and/or numbers: the unique code of a financial institution (4 characters), the country code (2 characters according to the ISO standard of the country where a financial institution is established), and the location code (2 symbols designating geographical objects, e.g., city, county, state or time zone). A financial institution that has several branches in the country can use three symbols for this purpose.

    The payee should provide to you SWIFT (BIC) code of his bank.

  • Where a foreign bank’s sort code should be entered?
    The sort code is a code of banks of England consisting of 6 numbers and should be indicated next to the payee’s bank name.
  • To which countries can I make an international money transfer?
    „Swedbank“ carries out transfers of funds to banks and payment service institutions in Lithuania and other countries, except for: Afghanistan, American Samoa, Anguilla, Aruba, Belarus, Belize, Bhutan, Bonaire, Sint Eustatius and Saba, British Virgin Islands, Brunei Darussalam, Burkina Faso, Burundi, Central African Republic, Chad, Comoros, Cook Islands, Democratic People's Republic of Korea (North Korea), Djibouti, East Timor (Timor Leste), El Salvador, Equatorial Guinea, Eritrea, Eswatini (Swaziland), Fiji, Gambia, Grenada, Guinea, Guinea-Bissau, Haiti, Islamic Republic of Iran, Iraq, Kiribati, Lesotho, Marshall Islands, Mauritania, Myanmar (Burma), Federated States of Micronesia, Montserrat, Nauru, Niger, Niue, Northern Mariana Islands, Palau, Papua New Guinea, Russia, Saint Helena, Saint Lucia, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Syria, Solomon Islands, Somalia, South Sudan, Suriname, Tonga, Turks and Caicos, Tuvalu, Vanuatu, Bolivarian Republic of Venezuela, Wallis and Futuna, Western Sahara.
  • What fee is charged for an international money transfer?
    The Fees for non-SEPA money transfers are available here.
  • If I sent an international money transfer with a specified wrong payment purpose, is it possible to change the payment purpose?
    The payment purpose of the international money transfer (except for the European payments) can be adjusted by completing a request form for the international money transfer at the Bank’s branch. The adjustment of the payment purpose will be charged a commission according to the applicable Fees for Services and Operations of the Bank.
  • What should I do if the payee claims that he has not received a credit transfer made by me?
    You should complete a request form for the international money transfer at the Bank’s branch. The investigation of circumstances of the international money transfer will be charged a commission according to the applicable Fees for Services and Operations of the Bank.
  • Why when making an international credit transfer it is necessary to enter the amount twice?
    The repeated entry of the amount allows ascertaining that you are transferring the required amount to the payee.
  • When will a credit transfer reach a foreign bank?
    The time when the credit transfer will reach the foreign bank depends on the selected payment order type and urgency. The times of submission and execution of a payment order are specified in the Fees for Services and Operations of the Bank.
  • What is a SWIFT copy? How can I order it?
    You can find Payment message (SWIFT) copy by opening the needed transfer from "Account statement" and save it or print it using the standard printing functions of the browser “file” > “print” or “ctrl + p”.
  • Why was the money transfer returned to my account?

    A money transfer may be returned on the initiative of the Bank if the data specified in the money transfer are insufficient for sending it to another bank or if the money transfer does not meet/is in conflict with the established requirements for the prevention of money laundering.

    A money transfer may be returned by a foreign bank because the data specified in it are incomplete or insufficient.

  • How can I cancel an international payment?

    You can cancel the payments in the "List of payments" section of the Internet Bank. In the "List of payments" you will find payment orders that you submitted after the established bank hours or on bank non-business days, if such payments were not sent from the bank.

    Note: in certain cases (if technically possible) payment orders to transfer funds to other banks submitted on bank business days within 30 minutes after the established bank hours may be sent to the beneficiary's bank on the same bank business day.

    If you do not find the payment you want to cancel in the "List of payments", then you need to send the message "Payment order cancellation" in the Internet Bank. In this case, the cancellation of the payment will be subject to a commission fee according to the applicable bank service and transaction fees, regardless of whether the funds will be refunded.

    If the funds are credited to the beneficiary's account or the payment is sent from the bank, then the funds can be returned to the payer only with the consent of the beneficiary.

  • How can I cancel a payment made from the funds borrowed from the bank (credit limit, credit line, overdraft)?

    You can cancel payments (including payments from borrowed funds) in the "List of payments" section of the Internet Bank. In the "List of payment" you will find payment orders that you submitted after the established bank hours or on bank non-business days, if such payments were not sent from the bank.

    Note: in certain cases (if technically possible) payment orders to transfer funds to other banks submitted on bank business days within 30 minutes after the established bank hours may be sent to the beneficiary's bank on the same bank business day.

    Note: If you cancel the payment on the next day after submitting the payment order, you can apply via an Internet Bank message to recalculate / revise the accrued credit interest.

    If you do not find the payment you want to cancel in the "List of payments", then you need to send the message "Payment order cancellation" in the Internet Bank. In this case, the cancellation of the payment will be subject to a commission fee according to the applicable bank services and operations fees, regardless of whether the funds will be refunded.

    If the funds are credited to the beneficiary's account or the payment is sent from the bank, then the funds can be returned to the payer only with the consent of the beneficiary.

  • What fee is charged for receiving of a foreign money transfer?
    The fees for crediting of the received international money transfers are available here.
  • How to create a "Basket of fees and payments"?
    The "Basket of fees and payments" consists of three sections. Saved templates of most frequently made payments are available in the sections “Payments, fees” and “Templates of domestic payments”. Mark in these sections with a plus sign those payments which you make regularly (or create new payments, if you need) and they will be transferred to the “Basket of payments”. Tick in the “Basket of payments” those payments which you want to make at this particular time. Make all payments by one click.
  • How to change the payment account in the "Basket of fees and payments"?
    In order to change the account, tick the particular payment(s) and click to the button “Change account” in the “Basket of payments”.
  • Can I create several templates with the same company?
    Yes, by creating a particular payment template and assigning to it the desired name in the box “Name” you can create the second and more payment templates for services of the same company assigning to them different names.
  • How to know according to what payment code the payment should be made?
    The payment code is specified for the customer in the invoice issued by the company for services.
  • How to find out own payer’s code?
    The payer’s code is assigned to the customer by the company. The payer’s code usually is indicated in the invoice issued by the company for services.
  • How to cancel the "Basket of fees and payments"?
    The "Basket of payments" – the first section of the "Basket of fees and payments" can be adjusted by removing the existing templates and inserting new ones. The "Basket of fees and payments" may be cancelled by removing all templates from the "Basket of payments" (by ticking them and clicking to the button “Remove from the basket of payments”) and removing all templates from sections “Payments and fees” and “Domestic payment templates” (by ticking them and clicking to the button “Delete”).
  • How to order the receipt of e-invoices?

    In order to receive e-invoices you should submit an e-invoice application. You can do this at the e-invoice sender’s company, in the Internet Bank, by calling at the Bank’s phone number 1884, and by visiting the Bank’s branch.

    In order to receive e-invoices and have them paid automatically you should submit an e-invoice application and conclude an e-invoice automatic payment agreement. You can do this in the Internet Bank, by calling at the Bank’s phone number 1884, by visiting the Bank’s branch, or at the e-invoice sender’s company if the company is authorised by the Bank.

  • Why were the funds according to the submitted e-invoice not been debited this month?
    The most frequent reason – insufficient balance. The reasons can be viewed in the section “E-invoice automatic payment agreements” by clicking on the “Payments history” in the line of the particular agreement or in the section “Payments history/Archive” of the column “Status” in the particular e-invoice line.
  • How to know the day on which the funds will be debited according to the submitted e-invoice?
    The payment day is selected when signing an e-invoice automatic payment agreement: 2 days after receiving the e-invoice, on the payment day indicated in the e-invoice or 2 days before the payment day indicated in the e-invoice.
  • Why have I stopped receiving e-invoices? What should I check?

    You should check whether the bank account indicated in the e-invoice application active? The service provider will be able to send an e-invoice to you if the bank account indicated in the e-invoice application is active. If the bank account is closed, you should submit a new e-invoice application and indicate an active bank account.

    You should check whether an e-invoice application was submitted by a customer who has concluded a service agreement with the company The e-invoice application must be submitted by the customer.

    You should check whether the type of an e-invoice application is “New” or “Termination”. The type of the application must be “New”.

    Are you waiting for the first e-invoice after submission of the application? If yes, you should apply to the sender of e-invoices.

  • What is the difference between the application and the automatic payment agreement?
    An e-invoice application is a document by which you order the receipt of e-invoices. An e-invoice automatic payment agreement is a document according to which the Bank debits funds from the customer’s bank account.
  • What is the payer’s code?
    A unique code assigned to the payer by the sender of e-invoices (e.g., a payment code, a customer’s number, an agreement number, etc.).
  • What fee is charged for automatic payment of an e-invoice?
    You can get familiarised with the standard fees for payment of e-invoices here. If you order a service plan, payments of e-invoices will be included in the plan’s monthly fee; therefore, you will not have to pay for them additionally. More information about service plans.
  • How to terminate the receipt of e-invoices?
    You can terminate the receipt of e-invoices by connecting to the Internet Bank, in the section “E-invoice applications”, by calling at the phone number 1884, by visiting the nearest branch of the Bank or by applying to the e-invoice sender.
  • Is it necessary to terminate an e-invoice application and an automatic payment agreement?
    Yes, if you don’t want to receive e-invoices any more.
  • How can I cancel the payment of an e-invoice?
    • An automated payment may be cancelled before the payment day under the E-invoice automated payment service agreement. If the payment is cancelled, the E-invoice will not be paid – the payer will have to pay it himself.
    • An automated payment is also not executed (is cancelled) if the payer pays by local transfer directly from the received e-invoice, without waiting for the payment day selected in the agreement.
    • A customer can himself cancel in the IB the payment of an e-invoice to other banks, if the payment order was submitted after the hours set by the Bank (including weekends or other bank holidays) and the Bank has not yet made the transfer.
  • How to onboard the owned account at the other bank to Swedbank Internet bank?
    You can find this function in Everyday banking menu in Swedbank Internet Bank (Everyday banking -> Account info -> Add other bank’s accounts). You’ll be asked to submit the consent to view other Bank’s accounts in Swedbank Internet Bank and you’ll be redirected to the other bank’s environment to confirm your choice. The service is available if you have a current account opened with Swedbank.
  • How long is the consent to view other Bank’s accounts information in Swedbank internet bank valid?
    Consent is unterminated, however, once during a period of 180 days we will ask you to confirm it again. You can review the status and validity until new confirmation of each consent in Swedbank Internet Bank home page under the tab “Accounts in other banks” by pressing the “Manage” button. You can renew and revoke the consent here as well.
  • Where can I start Payment Initiation in Swedbank internet bank?
    You can find this new function in the New Payment form under the Everyday banking menu (Everyday banking/Payments -> New payment). The other bank’s accounts will be available in “Pay from account” field (drop-down list) among Swedbank accounts. If you select to pay from the other bank’s account, you will be redirected to separate Payment Initiation form. Important! If you want to initiate payment from the other bank’s account, you must onboard it first in Swedbank Internet Bank!
  • What kind of payment can be initiated from other banks’ accounts in Swedbank Internet bank?
    Instant payments and domestic SEPA payments in euros can be initiated. This means that the payment recipient’s account must be in the same country as the payment account from which the payment is initiated.
  • Do I need to provide/submit a separate consent in order to use the payment initiation service?
    Customer consent is not needed for payment initiation; however, customer consent to view the other bank’s account information in Swedbank Internet Bank must be valid. The customer will be asked to confirm each payment with SCA (Strong Customer Authentication), which is accepted in the bank from whose account you want to initiate payment.
  • Where can I find information about payments that have been initiated in Swedbank Internet Bank?
    Previously initiated payments will be seen in Payments history (for Private Clients)/Payment Archive (for Corporate Clients).
  • Can I initiate multi-signed payment from the other bank’s account?
    For some time only single-signee payments can be initiated from the other bank’s accounts.
  • How will a payment initiated in Swedbank Internet Banking be authorised?
    Payment in all cases will be authorised on the account servicing bank’s side, with SCA provided and accepted by that bank. The information presented to the customer before payment authorisation will depend on the method of signing chosen by the customer.
  • What interfaces will be available for authorising a payment initiated in Swedbank internet bank?

    SEB: If a customer chooses to authorise the payment with Smart ID or Mobile ID, signing will be done in the Swedbank interface. If payment is authorised with a PIN generator or an ID card (EE), then the customer will be redirected to the other bank’s internet bank.

    LHV and CITADELE: Whatever signing method is chosen, the customer will always be redirected to the other bank’s internet bank.

  • How much does Payment Initiation cost?
    Payment initiation does not cost anything on Swedbank’s side, but payment order execution may incur a cost on the other bank’s side, depending on the pricelist applied to the customer there, including possible fees for exchange rates
  • How fast will a payment initiated in Swedbank internet bank be processed?

    It depends on the bank where the account payment is initiated and also the recipient’s bank:

    1. If both banks are connected to an instant payment schema, then the transfer will be processed as an instant payment.
    2. If an instant payment is not possible (amount limitation in the bank where the account payment is initiated, or unforeseen technical issues), then the payment will be processed as a regular interbank payment.
    3. If one of the banks is not connected to the instant payment schema, then payment will be processed as regular SEPA domestic payment.
    4. If the accounts of the payer and the recipient are in the same bank, then payment will be processed as an intrabank payment.
  • Where can I find the other bank’s account statement in Swedbank Internet Bank?
    This function is available under the Everyday banking menu (Everyday banking/Account info -> Account statement). Other bank’s accounts will be available in the “IBAN” field (drop-down list) among Swedbank accounts. Important! If you want to see an account statement from the other bank, you must onboard this bank first (Everyday banking/Account info -> Add other bank’s account)!
  • How can I cancel a payment initiated through a payment initiation service provider?
    In the "List of payments" section of the Internet Bank, you will find payment order submitted through the payment initiation service provider after the established banking hours or on bank holidays, if such order have not been sent from the bank. You have to submit the request for the cancellation of the payment to your chosen payment initiation service provider.

Internet Bank

Mobile app

  • How will my app update and when?

    Swedbank Lithuania users
    Your current Swedbank Lithuania app will update automatically if you have automatic updates set on. You can check this in your phone settings. Otherwise you’ll need to update the app manually by going to the App Store/Google Play, finding Swedbank Lithuania app and pressing the update button. The update will be launched in July/August. Bear in mind that the update is rolling out in portions thus it may take one month or a little bit more from the launch date before your current app will be updated. If you won’t receive an update in this term or have any other questions, do not hesitate to contact us.

    Swedbank 2019 users
    If you have Swedbank 2019 app only, you would need to switch to the new Swedbank app. From July 2nd, you should manually download and install the new app from Google Play/App Store. This is important if you want to keep enjoying Swedbank’s mobile banking, as the Swedbank 2019 app was only the trial version of the new app and it will be discontinued from July 31st.
    Note: if you downloaded the old version of the App from Google Play, please wait for its update in July / August.

    Not the Swedbank app users
    From July 2nd, you can download and install the brand new Swedbank Lithuania app from Google Play and App Store.
    Note: if you downloaded the old version of the App from Google Play, please wait for its update in July / August.

  • I cannot update Swedbank mobile app. What to do?

    The new app works on the devices that have:

    • iOS 12.0 and above;
    • Android 5.0 and above.

    The app doesn’t work with other operating systems (Windows, etc.).

    If your phone has a compatible operating system version, you should check on your device settings if you have enough storage space for the new app. It needs around up to 40 MB of free storage.

  • How can I login to Swedbank mobile app?
    To login into the new app for the first time you’ll need to use your Smart-ID, mobile-ID or PIN generator. Since the new app offers biometric login feature, later you will be able to use your fingerprint or face recognition option for regular logins to your app. You will also be able to login to the app using traditional authentication tools like Smart-ID, mobile-ID and a PIN generator.
  • I can’t find the functionality “Quick balance”. How can I quickly check my balance in the app?

    You will still be able to quickly check your balance. We have integrated the most popular and acknowledged options to do that: through a biometric login and an app widget.

    Using a fingerprint, you just have to put your finger on the fingerprint reader of your phone. While using the device with a face recognition option, you will not need to do any additional actions – your account balance will appear on your phone’s screen as soon as the app turns on. It’s not only easy and fast, but also safer as only the account owner will access his/her balance.

    Users, who don’t have a device with biometric sensors, will be able to use account balance widget. It allows to quickly check the balance even without the need to login into the app.

  • What is the app widget? How should I use it?
    Widget is available for iOS and Android. It is a convenient tool to quickly check your balance without even opening Swedbank app. To see your account balance, you just need to click the widget on the phone screen. With Android you can initiate mobile contactless payments as well by clicking on the widget.
  • I can’t find the functionality “Send money”. Can I make payments quickly in the new app?
    Yes, the new Swedbank mobile app will allow users to make up to 10 payments each of up to 100 EUR confirming the transactions with biometric authentication alone. It is a user-friendly and fast way to confirm the payment. Biometrics are also considered a safer authentication method thus the value of the maximum payment amount is higher – 100 EUR. If you do not use biometric authentication, you can quickly and easily execute orders using Smart-ID.
  • I can’t find the functionality “Receive money”. Is it in the new app?
    You will find this functionality in the section “Transfers”. Click on the icon with the phone picture.
  • How can I use biometric authentication with Swedbank mobile app?

    Biometrics is an authentication with Touch ID, Face ID, fingerprint, IRIS, etc.

    It is available for iOS and Android (from 6.0) users. Device has to have this functionality.

    You can use it for login and payments (up to 10 transfers up to 100 EUR) in Swedbank app.

  • What are the preconditions to use the mobile contactless payments (Android)?
    • Operating system of the device has to be Android version 6.0 (Marshmallow) or above.
    • The device must have an NFC antenna enabled.
    • The device will not work if user has rooted it.
    • Screen lock must be enabled.
    • The feature works with contactless MasterCard cards only.
  • Why is my mobile contactless payments functionality not working (Android)?

    There might be several reasons:

    • Screen lock was disabled or changed. Please login and follow app instructions.
    • Card contactless function got disabled. Please login and follow app instructions.
    • Your card was blocked via the app. Please login, unblock your card and digitize it back manually.
    • NFC function on your device is disabled. Please follow app instructions to enable NFC.
    • Another app was set as a default payment app. Please follow app instructions to set Swedbank mobile app as your default payment app.
    • If your card was blocked by the bank. Please order a new card and onboard it to Swedbank mobile app.
    • Device has failed security tests. See details in the app.
    • Card’s limit for purchases was set to 0 (or disabled). Please increase purchase limit.
    • Your phone has 2 SIM card slots. Possible solution: insert SIM card into another card slot.
    • You are using phone with iOS.
  • How can I use/access other functions that are in internet bank?
    We have made the connection between the app and the internet bank a breeze. You can access internet bank simply via the Services tab on the app. You will not need any additional login.
  • What should I do if I lose a device with Swedbank mobile app?
    If you lost your device, you should disable mobile services. You can do this in iBank or by reaching out to us by phone 1884. Please always use screen lock to protect your device.
  • How can I find out my user ID?
    • You can find your user ID in your Agreement on Electronic Services.
    • You may also come to the bank’s branch to find out your user ID.
  • Can I activate a payment card in the app?
    Yes, you should click the “Activate” button under the respective card that you want to activate in the “Cards” section of the app and you will be redirected to the IB card page where you will be able to activate the card.
  • How to start using the “Garmin Pay” or “Fitbit Pay” features?
    Detailed information on payment with a smartwatch is available here.

Debit Cards

  • In which cases can card internet purchases be declined?

    Since January 1, merchants are required to provide secure internet shopping. Otherwise, the transaction can be declined. The requirements apply to all European merchants and card issuers. The changes are aimed at making online shopping even more secure for customers - reducing the fraud risks, ensuring the confidentiality of the user data.

    Since some online stores may not be able to prepare properly, in order to avoid inconvenience for customers who pay with a card online, Lithuania has a transitional period of 3 months. This means that in January customer card transactions in online stores will not be rejected if they do not exceed 500 EUR, in February - 250 EUR, in March - 100 EUR. Exceeding these limits, and from April - regardless of the amount, online card purchase may fail if the online store is not ready to request payment with strong customer authentication.

  • What should I do if my purchase is declined?
    If a transaction has been declined because the merchant is not compliant with the PSD2 and other legal requirements, the bank can’t help the transaction to go through successfully in any way. In such a case, only the retailer itself can provide information to customers about other payment options if there are any. We urge to always make sure that the internet shop and the retailer are safe!
  • To which countries do the PSD2 requirements apply?
    The PSD2 legislation applies to all countries within the European Economic Area.
  • Will this requirement apply to online stores registered in the USA, China or UK?
    No, the PSD2 requirements are only binding for the merchants registered in the EU and EEA. However, bear in mind that many large stores and shopping platforms have subsidiaries registered in the EU.
  • How can I check weather a transaction will be successful in the particular internet shop?

    One of the options is to look for the Secure Shopping logotype on the merchant’s website.

    However, keep in mind that a transaction can also be successful in situations when merchant’s website doesn’t have such a logotype. You can also check if the merchant provides other payment methods. We urge to always make sure that the internet shop and the retailer are safe!

  • What exactly are those new requirements?
    The PSD2 directive expands the range of cases when internet (online) purchase must be strongly authenticated (using Smart-ID, biometrics, PIN generator, mobile-ID or ID-card) and at the same time sets exceptions when the strong authentication may be not applied.
  • Are these changes applicable only for private cards or corporate ones too?
    They are applicable for all cards, both private and corporate.
  • Validity of the card is expiring, what should be done in order to obtain a new card?
    As the validity period of the held debit card is coming to end, a renewed card is produced, provided that during the last 35 days at least one payment or cash deposit/withdrawal transaction was carried out in the ATM.
  • How to order a new card?
    You can order a new payment card in the Internet Bank, by entering “Cards” -> “Debit cards”, selecting the card and clicking to “Order” – you will be referred to the Internet Bank and will continue following the provided instructions.
  • What should I do if I want to have several cards linked to the same account?

    On request, additional cards may be issued to the same account enabling family members of other persons to use the funds held in the account.

    You can have only one active card of the same type linked to one account.

  • How can a minor order/receive a card?

    A card for a minor aged 6–13 may be ordered by one of the parents/guardians upon visiting the nearest bank’s branch. The card will be sent by post to your indicated address. The child’s card may be activated or the card terms and conditions may be changed by parents/guardians in their Internet Bank under “My cards” -> “Other person’s cards”.

    A minor aged 14–17 may order a card upon visiting the nearest bank’s branch together with one of the parents/guardians. If you have your parents’/guardians’ prior consent, you should bring your passport or personal ID card and your birth certificate or an extract from the birth certificate to the nearest bank’s branch. The card will be sent by post to your indicated address. The child may activate the card in his/her own Internet Bank (only with parents’ consent).

  • How long does it take to produce a new card and deliver it to the branch of the Bank?
    Normally, we produce a card and deliver to the Bank’s branch selected by you within 10 business days.
  • What should I do if my old card has expired and I have not received yet the card by post?
    If you have not received a card sent in Lithuania after expiry of your old card, inform us by the Internet Bank message (choosing “Report about not received card sent by post”) or by phone 1884. When a card is sent abroad, you can receive it later – this depends on the selected country.
  • When will I receive the renewed card?
    You will receive a renewed card at the beginning of the month of expiry of the old card, e.g. if the card expires on 31.07.2020, you will receive the renewed card in the first half of July.
  • How to activate a newly ordered or a replaced card?

    You can activate your newly ordered or a replaced card in:

    • The Internet Bank – select Cards > My Cards > Activate.
    • The Mobile App – select Cards > Activate card.
  • How to activate a renewed card?

    If your card was renewed (meaning it has the same PIN code as your previous card), you can activate it in the most convenient way for you:

    • In a physical shop – when paying for purchases, insert the card into the terminal and enter your PIN code.
    • At the ATM – insert the card, enter your PIN code and make a usual operation.
    • In the Internet Bank – select Cards > My Cards.
    • In the Mobile App – select Cards > Activate card.
  • I want to cancel the card renewal. What to do?
    If you do not want to renew the card, log in to the Internet Bank, go to “Cards” -> “My cards”, select the card, click “Card renewal”, select “No”, save the changes. The card will not be renewed if you notify on your decision no later than 2 months before the card expires.
  • Is it possible to order a card for another person to my account? How much does it cost?

    On the account holder’s request, additional cards may be issued linked to the same account enabling family members of other persons to use the funds held in the account.

    The card prices according to the types of cards are available here.

  • Can another person (not its user) receive my card at the Bank's Branch?
    No. The card can be issued only to the person whose forename and surname is written on the card. When an additional card (linked to another person’s account) is issued, both the holder of the account and the user of the additional card must arrive at the Bank’s branch.
  • When does my card expire?
    The expiration date (the month and the year) of the card is indicated on the card. E.g., 03/22 means that the card expires on 31 March 2022.
  • You ordered a card by mistake, but you don't need it?
    You can close the card at any time by calling +370 5 268 4444.
  • How to block a payment card?
    If you lost the card, block it immediately by connecting to your mobile app or Internet Bank calling the Bank at 1884 (calling from abroad: +370 5 268 4444) or visiting a branch of the Bank.
  • How to unblock a payment card?
    You can unblock the card by connecting to your mobile app or Internet Bank (if you have blocked the card yourself), by calling the Bank at 1884 (calling from abroad: +370 5 268 4444) or visiting a branch of the Bank (if you have blocked the card by phone or at the Bank’s branch). The card may be unblocked within 10 days after its blocking.
  • How to unblock a payment card which was blocked in a store?
    If you have blocked the card when paying for purchases (via an e-card reader), you can unblock the card in an ATM if you know you card’s PIN.
  • How to unblock a payment card which was blocked in an ATM?
    If you have blocked the card in an ATM you can unblock it by connecting to your mobile app or Internet Bank.

Credit Cards

  • What are the conditions for obtaining a credit card?
    A credit card of private persons may be obtained by an adult customer who has a bank account, has been working for at least 6 months in a well-established company, whose probation period has expired and whose monthly salary is at least EUR 450 (after taxes). If a credit card is obtained together with a co-borrower for family needs, total income of the family (co-borrowers) after taxes must be not smaller than EUR 1100. The possibility to grant a credit card is determined individually after filing by the customer of an application for issuing a credit card and after assessing the customer’s financial situation and the possibilities to grant the credit.
  • How to fill an application for obtaining a credit card?
    Applications for credit cards (likewise for other consumer loans) may be filed only between 07:00 and 22:00 (at night applications are not accepted).
  • How long does it take to examine the application and to obtain the card?
    After completing the application, depending on the data available about the customer, the taking of the decision can last from several minutes (for customers received a personally calculated offer) to 9 business days. The customer is informed by SMS, Internet Bank message or phone.
  • What interest is offered when acquiring a credit card?
    Interest of credit cards depends on the particular credit card type and individual customer’s assessment. Interest on Standard and Golden credit cards may be from 17%, Platinum cards – from 12%.
  • How is interest calculated on the used credit limit?
    Interest on used and outstanding credit is calculated every day. Interest accrued until the payment day during the month is debited from the servicing bank account. Interest calculated every day is rounded according to the arithmetic rounding rules.
  • When does the interest payment deferral period apply?
    Interest calculation on used credit funds is deferred when the customer pays for goods and services at POS or makes online purchases and enters the data of the card.
  • What fees are charged for payment with a credit card for purchases made in stores and online?
    Payment with a credit card, as well as with a debit card, for Customers is free of charge. It should be noted that when payment s made in the currency other than euro, the currency exchange fee of the fixed amount (2.45%) may be charged. The fee is not applicable for non-euro transactions with Gold and Platinum credit cards up to EUR 10.000 per month. Furthermore, after the credit deferral period the contractual interest rate is charged on used and not repaid funds of the credit.
  • How to change the day of payment of the credit card’s interest?
    The most convenient way to change the credit card’s interest payment day is to connect to the Internet Bank (in the Internet Bank section “My cards” –“Card agreement and changes”). Please note that the payment day cannot be changed at night time (from 22:00 until 07:00) and on the fixed date of payment.
  • When will my travel insurance be valid if I have a credit card and am going abroad?
    The insurance will be valid if during travel you have a valid Classic, Gold and Platinum card.
  • What should I do if I lose my credit card?
    If you lose the credit card, you should immediately contact the Bank and block the card. If you think that there is a possibility to find the card, you can temporarily block the card in your mobile app or in the Internet Bank – when the card blocked this way is not unblocked within 10 days, the card will be closed without the possibility of unblocking. If the card is lost or finally blocked, you should call the Bank during business hours or visit the nearest branch and order the replacement of the card.
  • Will my card be automatically extended? Where can I receive it?

    When the expiry date of the card approaches (around 70 days before its expiry date), each credit card holder is preliminary assessed in respect of extension of the credit cards: whether the credit card held meets the current conditions (has at least the minimum credit limit, whether a card of such type is still issued); how the customer fulfils the obligations and what is the customer’s financial situation. Customers who meet the criteria for responsible lending are informed that they have to submit an application for card renewal. They can do it in the Internet Bank section "My cards" - "Application for card renewal". We may need to ask for additional information and in some cases a spouse can be included for family solvency evaluation.

    The card reaches customers in the middle of the last month before current card expiry – the customers who have ordered to receive the card by post will simply have to activate the card in the Internet Bank. The old card’s PIN will be used for the renewed card.

    The customers are informed about non-extension of the credit card one month before the expiry date of the credit card.

  • Can I deposit/withdraw cash in an ATM with the credit card?
    You can deposit and withdraw cash in an ATMs with the credit card.We recommend the customers, if possible, to pay with a credit card, because in the case of payments with the credit card the interest deferral period and purchase insurance is applied to many purchases.
  • How to change the credit card’s limit?
    A credit card of private persons may be obtained by an adult customer who has a bank account, has been working for at least 6 months in a well-established company, whose probation period has expired and whose monthly salary is at least EUR 400 (after taxes). If a credit card is obtained together with a co-borrower for family needs, total income of the family (co-borrowers) after taxes must be not smaller than EUR 850. The possibility to grant a credit card is determined individually after filing by the customer of an application for issuing a credit card and after assessing the customer’s financial situation and the possibilities to grant the credit.
  • What safeguards are offered by the Bank to the customer who cannot cover the credit in due time?
    When acquiring the credit card the customers can separately obtain the insurance of credit card obligations which provides protection for the customers in the case of permanent illness or unemployment.
  • What should I do in order to reduce the credit instalment and extent the loan repayment term on expiry of the credit card agreement?
    In such case, you should file an application with the Bank on the refinancing of the used credit limit into another loan, e.g., a consumer loan.
  • What should I do in order to use make the travel insurance valid with the credit card?
    The insurance will be valid if during the travel you will have a valid Classic, Gold or Platinum card.
  • Where can I check the insurance covers provided to me?
    The terms and conditions of credit cards depend on the type of the available credit card – the Classic card is provided only with a basic travel insurance which includes only insurance of medical expenses, whereas the Platinum offers a widest insurance with the largest number of covers. You can check the terms and conditions of the credit card in Swedbank Internet Bank by selecting the card type description.
  • What family members travelling together also benefit from the insurance?
    The insurance of the card applies to the spouse or the person who lives together and maintains the common household, as well as children up to 18 years of age who travel together. In the case of the Gold and Platinum card the concept of insured persons is wider – the insurance cover applies to the spouse or the person who lives together and maintains the common household, as well as children and grandchildren up to 18 years of age, and if they are day time students – up to 21 years of age.
  • How long is the credit card’s travel insurance valid?
    The travel insurance is valid for 30 days of an uninterrupted trip for Classic cards and 90 days – for Golden and Platinum cards. The number of travels as well as toe total number of days of all trips is not limited.
  • How can I obtain an insurance policy?
    All customers who hold a credit card are covered by travel insurance, but the insurance policy is not issued – it is enough to have the card. If necessary, the customer may be print a confirmation of validity of the insurance terms and conditions in the internet bank section „My cards“ – such document might be required for customers who need a confirmation when applying for a visa of a foreign country (usually – Russian Federation).
  • When does purchase insurance apply?
    Insurance of purchases applies from the day on which the purchase is made and is valid for 180 days. The purchase must be made with a credit card or by payment order from the credit limit account.
  • How long is purchase insurance valid?
    Insurance of purchases is valid for 180 days.
  • Where can I check the insurance covers applicable to me?
    Insurance of purchases is offered with credit cards of all types, including the Fixed-payments credit card. You can check the terms and conditions of purchase insurance in the Internet Bank.
  • How can I obtain the insurance policy?
    The insurance policy is not issued for this service. Upon occurrence of the event, the form of the claim for damages should be submitted via the Internet Bank, and if there is no such a possibility – you should call the Bank by phone or visit its nearest branch.
  • What purchases are covered by purchase insurance?
    Insurance of purchases is valid for the majority of long-term end-use movable things acquired for personal or family needs, such as, for example: clothes, footwear, furniture, haberdashery, toys and household goods. More information about validity of the insurance cover is provided in the insurance terms and conditions published in the Internet Bank.

Loans

  • What are the conditions for obtaining a small loan?

    Prior to granting a small loan, we assess many criteria, but the most important of them are your or your family regular income, existing financial obligations and credit history.

    Income – not less than EUR 450/month for a small loan, EUR 550/months – for a small car loan, EUR 550/month – for a small home loan after taxes must be received by you regularly for at least 6 months in a row and your probation period must be expired. If you are taking a loan with a co-borrower, the total income after taxes should be not less than EUR 1100/month.

    Financial obligations – your (your family’s) monthly expenses for covering of the existing financial obligations may not exceed 30 - 40% of your monthly income.

    Credit history – you must have no overdue credits to Swedbank and other creditors and no unpaid invoices for different services.

  • How to file a small loan application?
    You can file a small loan application by connecting to the Internet Bank or app. If you are a Swedbank customer, we recommend completing the application by connecting to your Internet Bank. In such case, we will be able to provide you with a more precise solution specially tailored for you.
  • What is the time limit for taking a decision to grant a small loan?
    The time limit for taking the decision can vary from several hours to several days (depending on the submitted information, required additional documents, etc.). When the decision is taken, you will be immediately notified by phone, SMS or Internet Bank message.
  • What interest rate is charged on the taken loan?
    The interest rate on the small loan is fixed and determined individually for each customer according to the selected small loan type, amount and credit history of the customer. When you complete the application, you will receive the full answer with the interest rate calculated personally for you.
  • What is the difference between the small loan, small home loan and small car loan?

    These loans differ not only according to their purpose, but also according to their terms and conditions: the size of the amount, maturity, price, additional requirements.

    A small loan is intended for realisation of your various plans: from the planned refurbishment of your home to covering of unexpected expenses (e.g., for car repair). The loan amount is EUR 500-20,000. Maturity: 6 months – 5 years. Detailed information is available here.

    A small home loan is intended for repair, reconstruction or essential renovation of your home, living environment or for purchase of immovable property (e.g., a garage, a storage, a garden plot, a country house, a flat, etc.). The loan amount is EUR 5,000-20,000. Maturity: 6 months – 10 years. Applicable interest rate is lower than in the case of a small loan (and is calculated individually for each customer). You or your co-borrower must be the owner of the immovable property being repaired and in the case of acquisition – you must register the acquired immovable property in your name with the Real Property Register of the Republic of Lithuania within 90 days after signing the agreement. Otherwise the interest rate discount will not be applied. Detailed information is available here.

    A small car loan is most suitable for purchase of a used car. The loan amount is EUR 3,000-20,000. Maturity: 6 months – 7 years. Applicable interest rate is lower than in the case of a small loan (and is calculated individually for each customer). You must register the purchased car with the SE Regitra within 30 days after signing the agreement. Otherwise the interest rate discount will not be applied. Detailed information is available here.

  • What is the difference between a small car loan and a car lease?

    The small car loan is most suitable for purchase of a used car (the loan amount is EUR 3,000-20,000; maturity: 6 months – 7 years; the down payment is not required; Casco insurance is recommended, but not mandatory; the funds are transferred to your account and you must register the purchased in your name).

    The car lease is used for purchase of a new or almost unused car (the loan amount is from EUR 7,000; maturity: 6 months – 7 years; the down payment in the amount of 10% or more of the car value is required; Casco insurance is mandatory during the entire agreement period; the car is registered in the name of the leasing company and this company pays the money directly to the seller of the car).

    Detailed comparison of these loans is available here.

  • What additional conditions are applied when taking a small home loan?

    In the case of a loan for repair or reconstruction you or your co-borrower must be the owner of the repaired immovable property.

    If you obtain a loan for purchase of immovable property, you must register the acquired immovable property in the name of the borrower (or co-borrower) with the Real Property Register of the Republic of Lithuania within 90 days after signing the agreement. Failing that, the Bank has the right not to apply the interest rate discount and to charge standard consumer credit interest, or you may repay the loan early without any additional charges.

  • Is there a possibility of early repayment of the loan? How to do that?
    Yes, you can repay all or part of the borrowed amount before the repayment term fixed in the agreement without any additional charges. You can do this yourself by connecting to the Internet Bank, selecting at the top of menu “Loans, leasing, credit cards” -> “Obligations” -> “My agreements”.
  • What to do if I can’t pay the loan repayment instalment in due time?
    In the event of change of the date of receiving the wage, benefits or other income, you can change the loan instalment repayment date free of charge on its payment day. Log-in to your Internet Bank and select “Loans, leasing, credit cards” -> “Obligations” -> “My agreements” at the top of the menu. More information about how to proceed in the cases of loan repayment difficulties is available here.
  • How to change the loan repayment and interest payment day?
    You can do this yourself by connecting to the Internet Bank and selecting “Loans, leasing, credit cards” -> “Obligations” -> “My agreements” at the top of menu.
  • How to change the account from which loan repayment instalments are debited?
    You can do this yourself by connecting to the Internet Bank and selecting “Loans, leasing, credit cards” -> “Obligations” -> “My agreements” at the top of menu.
  • Where can I review the loan repayment schedule?
    You can do this by connecting to the Internet Bank and selecting “Loans, leasing, credit cards” -> “Obligations” -> “My agreements” at the top of menu.
  • What happens if the wage is late for several days or a week? When the penalty is calculated for the customer for the overdue prepayment of the loan and payment of interest?
    If the date on which the wage, benefits or other income is received changes, you can change yourself the instalment repayment date free of charge. Log-in to your Internet Bank and select “Loans, leasing, credit cards” -> “Obligations” -> “My agreements” at the top of the menu. The penalty is calculated from the first overdue repayment date.
  • How can I have the loan instalment reduced and the loan maturity extended?
    You can write to us a message in the Internet Bank, call us at the short number 1884.
  • How to receive more information about home financing?
    For more information about home loans and their terms and conditions please visit the Bank’s website at www.swedbank.lt and selecting “Loans, leasing, credit cards” -> “Home loans” or call at the Bank’s phone number 1884.
  • What is the difference between home loans and a small loan?

    A home loan is intended for those who are planning to purchase, construct or reconstruct their home, to purchase a land plot and build a house on it.

    A home equity loan is intended for those who are planning to repair their home, a garden house, to construct or reconstruct farm buildings to purchase a land plot or a country house.

    In the case of granting both the home loan and the home equity loan their repayment is secured by mortgage.

    A small loan will suit you if you are planning to renovate your home, to repair your car, to purchase new furniture, domestic appliances or some other more extensive item and are going to borrow smaller amounts for a shorter period and without collateral.

  • What are the terms and conditions for obtaining a home loan?
    When assessing the customer’s possibilities to borrow the Bank considers the customer’s financial situation, its stability, prospects and devotes great attention to the assessment of the Customer’s obligations and their payment history both in the Bank and in other companies. The main requirement for the customer’s financial situation is to receive stable income the continuity of which does not give rise to any doubts. It is recommended that monthly payments of all financial obligations do not exceed 30% of income. In all cases, home loans can be granted only if their repayment is secured by mortgage and customers have accumulated a sufficient down payment accounting for 15% of the value or price of the dwelling mortgaged to the Bank, whichever of the two is smaller.
  • How to file a home loan application?
    Both, the principal borrower and the co-borrower can file an application for a home loan via the Internet Bank. Links to applications are available here.
  • What is the time limit for taking a decision to grant a home loan?
    In standard cases, the home loan granting decision is taken within 48 hours after submission of all documents to the Bank. The customer is informed about the taken decision in the manner convenient to him – by phone or e-mail.
  • Is it necessary to borrow with the spouse?
    When taking a home financing decision the solvency of the whole family is assessed and, accordingly, the spouse must become a co-borrower. An except is possible only when the customer has concluded a marriage agreement or a post-nuptial agreement which provides that the property acquired is a private property of the customer and the loan is the personal obligation of the customer.
  • What insurances are mandatory?

    When taking a home loan, the mortgaged property must be insured for the entire agreement term. The property insurance cover can be obtained either directly from our Bank under especially favourable conditions or from other insurance undertakings acceptable to the Bank, the list of which is available here: https://www.swedbank.lt/static/lt/files/draudimo_bendroves.pdf. You can also conclude a property insurance contract with another insurance undertaking, provided that the insurance cover offered by such insurance contract is equivalent to the insurance cover that would be offered under the property insurance contract of the insurance undertaking acceptable to the Bank. The Bank has the right, during the additional time limit set by the Bank about which you will be informed separately, to carry out an additional assessment of the submitted insurance contract of the insurance undertaking to determine whether the provided insurance cover meets the requirements.

    On your request, the property mortgaged to the Bank can be insured by our manager and you will not have to apply to an insurance undertaking. When obtaining the insurance cover from the Bank you will not have to spend your time for search of an insurance undertaking and will be sure that the mortgaged property is insured properly. We will insure your home under favourable conditions with the non-life insurance undertaking – Swedbank P&C Insurance AS Lithuanian Branch. In addition, on your request, we will insure your civil liability to a third party against damage related to defects of the mortgaged property or to its management and use. You will also have a possibility to choose home (movable property) insurance which will protect the objects in your home from unexpected events, such as robbery, fire, power voltage fluctuation, etc. Detailed terms and conditions of insurance are available here.

  • Is there a possibility of early repayment of a home loan?

    The early repayment of a home loan is possible even from your home by connecting to your Internet Bank, selecting “Loans, leasing, credit cards” -> “Home loans” and clicking to “Change” in the section “My agreements”.

    If at the moment of early repayment of the loan it is charged a variable interest rate which was fixed for the term not exceeding 12 months – the early loan repayment fee does not apply. In this case, the minimum amount of early repayment must be not smaller than EUR 300. If the amount obtained dividing the outstanding loan amount by the residual loan maturity (in months) is smaller than EUR 300, the part of the loan which the borrower can repay early is smaller than EUR 300.

    If at the moment of early repayment of the loan it is charged a fixed interest rate or a long-term variable fixed interest, the loan repayment fee, i.e. the compensation rate (C) is calculated according to the procedure specified in Annex 1.

    All fees applied by the Bank are available here.

  • How to change the home loan repayment day?
    You can change the home loan repayment day by connecting to the Internet Bank and selecting “Loans, leasing, credit cards”-> “Home loans” and clicking to “Change” in the section “My agreements”. The change of the repayment day is free of charge.
  • Where can I review the loan repayment schedule and the loan balance?
    The loan repayment schedule or the loan balance can be reviewed in the Internet Bank, selecting “Loans, leasing, credit cards”-> “Home loans” and clicking to “Review” in the section “My agreements”.
  • How to change the account from which the home loan repayment instalments are debited?
    The account from which the home loan repayment instalments are debited can be changed in the Internet Bank, selecting “Loans, leasing, credit cards”-> “Home loans” and clicking to “Change” in the section “My agreements”. The change of the account from which the home loan repayment instalments are debited is free of charge.
  • Where can I obtain a statement on home loan repayment instalments?
    You can send a request for issue of a statement on home loan repayment instalments by connecting to your Internet Bank and selecting from the tools bar at the top of the page the envelope icon -> “Order a certificate” -> “Certificate/approvalon home loans”. When ordering a certificate or an approvalit is necessary to choose or specify what information about the taken home loan should be indicated in the certificate or authorisation.
  • How to defer the repayment of the home loan instalments?
    A request for such changes can be sent by connecting to the Internet Bank, selecting “Loans, leasing, credit cards”-> “Home loans” and clicking to “Change” in the section “My agreements”. Or by calling at the Bank’s phone number 1884.
  • Can I change the loan guarantor/co-borrower/mortgaged property?
    A request for such changes can be sent by connecting to the Internet Bank, selecting “Loans, leasing, credit cards”-> “Home loans” and clicking to “Change” in the section “My agreements”. Or by calling at the Bank’s phone number 1884.
  • How can I have the loan repayment instalment reduced and the loan maturity extended?
    A request for such changes can be sent by connecting to the Internet Bank, selecting “Loans, leasing, credit cards”-> “Home loans” and clicking to “Change” in the section “My agreements”. Or by calling at the Bank’s phone number 1884.
  • What happens if the wage is late for several days or a week? When the penalty calculation for the customer begins?

    In the event of delayed payment day the customer pays to the Bank a penalty at the fixed rate from the overdue amount per each calendar day of the delayed repayment term. If the payment day is not a business day and the funds in the account are insufficient for making the payments, the penalty fixed in the credit agreement is calculated from the nearest business day flowing the payment day.

    In all instances, we recommend selecting the payment day convenient for the customer also taking account of the possible delay in the payment of wage. The customer can change the payment day in the Internet Bank free of charge.

    The information about how to proceed in the cases of loan repayment difficulties is available here.

  • Where should I apply if I want to sell the property mortgaged to the Bank?
    In order to sell the property mortgaged to the Bank the approval of the Bank is required. A request for the preparation of the Bank’s approval regarding the sale of the mortgaged property can be sent by connecting to the Internet Bank and selecting from the tools bar at the top of the page the envelope icon -> “Order a certificate” -> “Certificate/approval on home loans”. When ordering a certificate or an approval it is necessary to choose or specify what information about the taken home loan should be indicated in the certificate or approval.
  • How can I change the insurance of the mortgaged property?
    In order to change the terms and conditions of insurance of the mortgaged property call at 1884.
  • What is variable interest?

    The name 'variable interest rate' refers to the fact that it varies from time to time, going up or down, depending on the economic situation of a country or the situation on the financial markets. Variable interest rates vary according to the index to which they are linked. In Lithuania, for example, interest rates are linked to EURIBOR.

    In Lithuania, the variable interest rate is composed of the EURIBOR index and a margin, the latter being agreed between the client and the bank when concluding the mortgage contract. The size of the margin usually reflects the borrower’s risk – the higher the risk, the higher the margin. The margin remains unchanged throughout the life of the credit agreement in the absence of material breaches of the credit agreement.

    The other part of the variable interest rate, EURIBOR, is the interbank rate, which depends on the base rate set by the European Central Bank (ECB). If the ECB starts to increase interest rates, then EURIBOR increases and, consequently, the monthly mortgage interest paid by people who borrow at variable rates increases. If EURIBOR is negative, it is considered to be zero.

  • Why are my mortgage repayments changing/increasing?

    In cases where the interest rate of the mortgage contract is variable, the monthly repayments will also change depending on the change in the interest base (EURIBOR).

    The variable interest consists of the EURIBOR base plus a margin, the amount of which is agreed between the client and the bank at the time of concluding the mortgage contract. The margin remains unchanged throughout the life of the credit agreement in the absence of material breaches of the credit agreement.

    The EURIBOR interest rate is the European Interbank Offered Rate expressed as an annual interest rate and this interest rate changes every 3/6/12 months, so the total amount of interest you pay may decrease or increase depending on the change in the Interest Rate Base (new loans are only granted with a 6-month floating interest component).

    The volatility of this interest during certain periods may also increase the interest payments you pay to the bank each month due to the increase in the floating part.

  • How will the interest on my loan change in the future?

    The margin set by the bank remains unchanged throughout the life of the credit agreement, in the absence of material breaches of the credit agreement. However, the total interest on the loan may change depending on changes in the EURIBOR variable interest rate, which is not set by the Bank. This indicator is calculated by the European Banking Federation on the basis of interest rates published by its sample of the most active interbank market participants.

  • Where can I find information on the interest rates and repayments I am charged?

    Variable interest rates consist of EURIBOR and a margin. The amount of the margin and the total interest rate, including information on the next EURIBOR base change date and its volatility period, are set out in the mortgage loan agreement. The terms and conditions of the loan agreement and the payment schedule can be viewed by logging on to the Bank's website.

    In the event of additional changes in the EURIBOR interest rate, the Bank shall inform each client individually of the change in the interest rate, together with the instalment schedule for the next payment period. This information is provided by means of a message from the Internet Bank or by sending a letter by post.

  • Why and how do interest rates change?

    EURIBOR is the base rate set by the European Central Bank (ECB) and is the rate to which variable interest is linked. This means that when the ECB starts to raise interest rates, EURIBOR increases and, consequently, the monthly interest paid by those people who have borrowed at variable rates increase. Conversely, if the ECB lowers interest rates, interest rates fall. As a result of the ECB's negative interest rate policy, EURIBOR has been negative since 2014, so the residential part of EURIBOR has been set at zero.

    Only the EURIBOR component changes over the life of the loan agreement. This rate is usually recalculated every 3, 6 or 12 months. As often as EURIBOR is recalculated, the interest rate on the loan also changes. For example, if the loan is at 6-month EURIBOR, this means that the customer will be re-priced twice a year. Whatever the EURIBOR is on that day, it will remain the same for the next six months until the next recalculation.

  • The ECB has not yet raised base rates, but the EURIBOR base is already rising. Why?
    EURIBOR is not set in Lithuania. The EURIBOR base is set by the major commercial banks in the euro area and reflects the price at which the major banks borrow among themselves. A rising EURIBOR base means that the market is already reflecting the ECB's base rate hike expectations, which is why EURIBOR has come out of negative territory for the first time in seven years.
  • Where can I find information on historical EURIBOR rates?
    Information on historical Euribor rates can be found here: Euribor chart - graphs with historical Euribor rates (euribor-rates.eu)
  • What is fixed interest?

    In the past, the market practice was to refer to fixed interest as interest that changes less frequently than every 12 months. However, according to the "Law on Real Estate Credit", which came into force on 1 July 2017, we can only refer to fixed interest as interest that does not change for the entire duration of the loan, and it is practically non-existent in the loan market in our country.

    For customers who wish to have interest rates that fluctuate less than 12 months, banks usually offer interest rates fixed for a period of 5 years.

  • What can the bank offer if the customer wants fixed instalments?

    Understanding our customers' desire for fixed instalments, we offer our customers a fixed-premium annuity repayment method. The fixed instalment annuity method is a repayment method where the repayment schedule is based on the annuity method, but with a fixed instalment consisting of the amount of interest payable for the previous month and the loan amount.

    As interest rates change, the maturity of the loan agreement changes (lengthens/shortens), but not beyond the fixed maturity of the loan agreement, and the monthly payment to the bank remains fixed. The customer's fixed monthly payment can only increase when the interest rate increases and the loan agreement reaches the maximum term of the loan agreement and the fixed payment is insufficient to repay the loan and make interest payments. If the interest rate decreases, the customer's monthly instalment up to the amount of the fixed instalment will decrease accordingly.

Car Lease

Non-life Insurance

Life Insurance

Pension

  • How to conclude the agreement?

    You can conclude Swedbank pension agreement in the Internet Bank or arriving at any branch of the Bank.

    You can conclude the agreement in the Internet Bank at the time convenient for you in a few minutes. Log-in to your Internet Bank, select the menu item “Pension” -> “Swedbank pension” -> “Start saving”. In the window that opens, the pension fund corresponding to your birth year is marked, proceed by clicking on the button “Next”, get acquainted with the terms and conditions and confirm the conclusion of the agreement.

  • What are the life-cycle funds?
    The life-cycle pension funds (the term used in the Law on the Accumulation of Pensions is the “targeted group pension funds”) – means balanced funds intended for the participants born in the year indicated in the fund’s name. You will select the fund most suitable to you according to the date of birth and you will not have to take decision and switch to another pension fund during the entire agreement term. The life-cycle strategy based pension funds help balance investment risks better – taking account of your age the proportion of shares in the funds and the investment risks are gradually reduced.
  • What are the agreement handling fees?

    Administration fees applied in Life Cycle Pension Funds of Swedbank Pension:

    Pension fund Asset management fee1 Fee for change of the company2
    Pension 2003-2009 0,4 % 0,05 %
    Pension 1996-2002 0,4 % 0,05 %
    Pension 1989-1995 0,4 % 0,05 %
    Pension 1982-1988 0,4 % 0,05 %
    Pension 1975-1981 0,4 % 0,05 %
    Pension 1968-1974 0,4 % 0,05 %
    Pension 1961-1967 0,4 % 0,05 %
    Pension 1954-1960 0,4 % 0,05 %
    Asset preservation fund 0.2 % 0,05 %

    Change of the fund inside the company in all Swedbank Pension Funds is free of charge.

    1The annual fee is calculated per each business day from the average annual value of holding in the fund reducing the pension fund’s unit value.
    2Calculated from the value of savings which are transferred to another pension accumulation company.

  • How are the funds accumulated by me protected from devaluation?

    The pension funds’ manager Swedbank investicijų valdymas together with the company Swedbank Robur Fonder operating in Sweden have achieved good results. The investment of funds accumulated by you is in the hands of the professional investor.

    It is also important to accumulate in the fund according to your age throughout the entire accumulation period, which is ensured by the Life Cycle Pension Funds. In these funds, the investments are dynamically changed according to the age of the participants for whom the fund is intended. When the fund’s participants are younger, more investments are made in stock markets in order to generate higher return on investments. When the retirement age of the fund’s participants is approaching, the proportion of shares (and risk) in the fund is gradually reduced and the proportion of bonds and other safer investment instruments (deposits, cash) is increased in order to protect the accumulated funds.

    You just have to select the fund once according to your year of birth and accumulate in one fund throughout the entire accumulation period. This way you are protected from choosing too risky or too conservative accumulation.

  • Is it possible to draw on a part of the accumulated funds without terminating the agreement?
    No, you cannot terminate a 2nd Pillar Pension Agreement. It is also not possible to withdraw part of the accumulated funds without terminating the agreement. Participants the 2nd Pillar Pension Funds only become entitled to receive a pension benefit once they have reached the retirement pension age or once they have been awarded an early retirement pension in accordance with the Law on Social Insurance Pensions.
  • Is it possible to terminate the accumulation of pensions before reaching the pensionable age?

    No, early termination of the Pillar II pension agreement and withdrawal of the accumulated amount is not possible. The Pillar II pension funds’ participants become eligible to receive the pension benefit when the retirement age is reached or when an early social insurance retirement pension is granted according to the Law on Social Insurance Pensions.

    Exception: a participant has the right to terminate unilaterally the pension accumulation agreement concluded for the first time having notifies the pension accumulation company in writing within 30 days after the conclusion of the agreement.

  • Why has the amount accumulated in my pension account reduced?

    There may be several reasons for that – the unit value change is influenced by financial market fluctuations, regularly/not regularly transferred contributions, the selected fund in which you accumulate.

    Financial markets fluctuate continuously, with unit values rising and falling, affecting the amount accumulated. A lower unit price will result in more units being acquired from the amount transferred to your pension fund account. Fluctuations in the value of the units with 30, 25 or 20 years left on the agreement are even advantageous, as more units are acquired. In a periodic and long-term investment, such as 2nd pension funds, the fluctuations in the value of the units are smoothed out when the contributions to the 2nd pillar pension funds are made periodically, on a monthly basis, and the units are acquired at a price that is lower or higher.

    It is important to accumulate in the fund according to the year of birth, and taking on higher risks in a younger age is useful. The accumulated amount also depends on the regularity of transferred contributions. If you were temporarily unemployed, contributions were not transferred to your personal pension fund account and, therefore, the accumulated amount was not increased. When you are employed again, contributions will be automatically transferred to your personal pension fund account.

    The life-cycle strategy based pension funds help balance investment risk better – the proportion of shares in the funds and the investment risk is gradually reduced taking account of your age.

    The accumulated funds are invested, therefore, it is likely that you will receive investment return and your savings will be larger than contributions.

  • Are the amounts accumulated in the pension fund inherited?
    Yes, after the participant’s death the share of the pension fund’s assets owned by the participant is inherited in accordance with the procedure established by the Civil Code of the Republic of Lithuania.

What is important in the case of divorce?

  • What issues should be discussed upon divorce?
    Upon divorce, the issues of division of property, determination of the maintenance and place of residence of children, fulfilment of credit obligations, surnames and other matters of concern to the spouses have to be discussed.
  • How is property divided in the case of divorce?

    Perhaps the best-known rule is that the property of spouses acquired in marriage is divided equally. However, it is important to know that in certain circumstances the court may not apply this principle. For example, if personal funds of one of the spouses were used for the acquisition of immovable property during the marriage (e.g., from the sale of property owned before the marriage, or inherited or received as a gift), the principle of equal shares will not apply. Another case is when one of the spouses, with whom the children will live, asks for a larger share of the property. The principle of equal shares may also be waived because of the spouse's state of health or inferior financial situation.

    Although the property acquired before marriage is personal property that is not subject to division upon divorce, there may be exceptions. If one spouse's home has been substantially improved during the cohabitation period using the other spouse's money or work, it may be recognised as community property of the spouses and divided when they divorce.

    This may also be the case if the loan was used to buy the property before the marriage, but the marriage took place shortly afterwards and the loan payments were made from the joint family budget.

  • What to do with a dwelling in the case of divorce?

    Every divorce has very different circumstances. Dividing a dwelling is a delicate but solvable issue.

    Important issues affecting the division of the dwelling in the case of divorce:

    • Who owned the dwelling? Was it owned by both or one of the spouses?
    • Was a home loan taken? Was the loan taken by both spouses together or separately?

    Scenarios for the division of a dwelling acquired with a loan

    Acquiring a dwelling with a loan the credit repayments on which are still made to the bank can be a major headache. To avoid misunderstandings and confusion, it is necessary to assess and choose one of four possible scenarios with the creditor's consent.

    • Scenario 1. Both spouses remain co-owners and co-borrowers and have to repay the loan together after the divorce. The spouses may agree between themselves on the monthly amounts to be repaid. However, this is a risky way to go, as it means assuming liability for the other spouse and, if the other spouse does not pay his/her share, the need to cover it may arise.
    • Scenario 2. The dwelling is sold, the loan is repaid and, in the event of a profitable sale, the balance is divided between the spouses. If the proceeds of the sale are insufficient for covering the full amount of the loan, the remaining debt must be repaid by both spouses unless otherwise agreed with the creditor.
    • Scenario 3. There can also be a third scenario when the ownership of the dwelling and the home loan can also be transferred to one of the spouses if he/she has sufficient income and the creditor agrees to such scenario. The other spouse may gift a part of the loan covered before the division of the property, or ask for monetary compensation.
    • Scenario 4. Under this scenario, ownership of the dwelling passes to one spouse, but both spouses are obliged to repay the loan. In most cases, the dwelling remains with the spouse with whom the minor child or children live and his/her income is insufficient to repay the loan.

    It is important to note that if scenarios 2, 3 or 4 are chosen, the creditor's approval will be required.

    Details of how to obtain the creditor’s consent and/or other necessary approvals of the creditor are set out in the table below.

    Where to apply What documents to submit Swedbank’s actions Service price
    The mortgaged property is sold by mutual agreement, covering the balance of the loan in full Submit a request in your internet bank: 'Contact us' -> 'Write to us' -> 'Request a bank reference -> 'Reference /Permission about mortgage loans'; or send us a bank message: ‘Contact us’ -> ‘Write to us’ -> ‘Write a message’. A request for sale of the property should be submitted. Upon receipt of your request, we will prepare a consent to sell the mortgaged property on condition that the funds received will be used to cover the loan in full. fees
    The mortgaged property is sold by mutual agreement, and the sales price of the property is insufficient for covering the balance of the loan in full Submit a request in your internet bank: 'Contact us' -> 'Write to us' -> 'Request a bank reference -> 'Reference /Permission about mortgage loans'; or send us a bank message: ‘Contact us’ -> ‘Write to us’ -> ‘Write a message’. A request for sale of the property should be submitted.
    In addition, an application for an amendment to the agreement must be completed in the prescribed form, including details of your income, liabilities and other relevant information.     		Upon receipt your request, completed application form and other relevant information, we will take a decision.
    If the decision taken is positive, we will prepare consent to sell the mortgaged property. We will also prepare an arrangement to the loan agreement on the terms and conditions of repayment of the loan balance.     		fees
    The marriage is dissolved at the notary’s office and the notary requests the submission of the bank's consent / approval Submit a request in your internet bank: 'Contact us' -> 'Write to us' -> 'Request a bank reference -> 'Reference /Permission about mortgage loans'; or send us a bank message: ‘Contact us’ -> ‘Write to us’ -> ‘Write a message’. A draft agreement on consequences of divorce should be submitted.
    Also, contact details of the notary who requests the submission of the certificate should be provided.     		Upon receipt of the draft agreement on consequences of divorce and the notary’s contact details, we will prepare a certificate about existing liabilities and confirm that we do not object to continuing the fulfilment of the aforementioned liabilities in the manner provided for in the agreement(s); or we will indicate how the terms and conditions of the agreement(s) should be adjusted.. fees
    The marriage is dissolved in court and a proof that you have informed the creditor of the divorce proceedings is required

    It is not necessary to order a certificate.

    The court may be provided with the following evidence:

    • An automatic reply from mailbox of Swedbank, AB;
    • A receipt of a registered postal item;
    • The bank’s stamp (‘Received’ and signature) on the submitted documents if you bring them to the bank’s branch.
    		 A draft agreement on consequences of divorce should be provided. - -
    The ownership of the dwelling and the home loan are transferred to one of the spouses if his/her income is sufficient Submit a request in your internet bank: 'Contact us' -> 'Write to us' -> 'Request a bank reference -> 'Reference /Permission about mortgage loans'; or send us a bank message: ‘Contact us’ -> ‘Write to us’ -> ‘Write a message’. A request for the loan transfer and disposal of the part of the property to one of the spouses should be submitted.
    Also, an application of the established form should be completed for the loan transfer to one of the co-borrowers. The application should include the data about available income, liabilities and other relevant information.     		Upon receipt your request, completed application form and other relevant information, we will take a decision.
    If the decision taken is positive, we will prepare an arrangement to the loan agreement on withdrawal of one of the co-borrowers from the obligation. It will be necessary to apply to notaries for amendment to the mortgage agreement resulting in additional costs of payment for the notary’s services.     		fees
    Both spouses remain co-owners and co-borrowers and have to repay the loan together after the divorce No need to apply to the bank. - - -
    The ownership of the dwelling passes to one spouse, but the loan must be repaid by both spouses Submit a request in your internet bank: 'Contact us' -> 'Write to us' -> 'Request a bank reference -> 'Reference /Permission about mortgage loans'; or send us a bank message: ‘Contact us’ -> ‘Write to us’ -> ‘Write a message’. A request for transferring a part of the mortgaged property to one of the co-borrowers should be submitted. Upon receipt of your request and other relevant information, we will take a decision.
    If the decision taken is positive, we will prepare consent to transfer the mortgaged property. In addition, we will prepare an arrangement to the loan agreement and an amendment to the mortgage bond which will have to be signed at the notary’s office.     		fees
    Spouses disagree on divorce, divorce proceedings / legal disputes are pending If you need certificates or consents, submit a request in your internet bank: 'Contact us' -> 'Write to us' -> 'Request a bank reference -> 'Reference /Permission about mortgage loans'; or send us a bank message: ‘Contact us’ -> ‘Write to us’ -> ‘Write a message’. In your request, provide detailed information and supporting documents reflecting the situation. Depending on the individual situation, responses, certificates, etc., may be prepared. fees

    If you are facing financial difficulties – read more here.

  • What is important if you have a lease agreement?

    If you have concluded a lease agreement and, after the divorce, you want to change its terms and conditions, i.e. to modify the obligation from a joint and several (where you are co-borrowers or a surety for each other's obligations) to a personal one, or to replace one of the spouses with the other one, you will have to submit an appropriate request to the leasing company and obtain its consent for making the changes you want. You will need to fill in the application form by logging in to Swedbank Internet Bank: ‘Loans, lease’ -> ‘Car lease’ -> ‘Complete an application’.

    Upon receipt of the divorce documents and the application, we will assess the solvency of the person who remains under the obligation and his/her ability make all payments under the lease agreement, and will take a decision accordingly. If the decision is positive, we will issue consent.

    Modification of an obligation is treated as an amendment to the terms and conditions of the agreement and is charged a fee at the applicable fees.

    Please note that in order to avoid adjustments to documents, you should correctly discuss the matter of division of the leased property in the divorce documents. We would like to point out that the property purchased under the lease agreement does not belong to you until all obligations under the lease agreement have been fulfilled,, and therefore the object of the lease agreement, i.e. a car or other motor vehicle, cannot be awarded to you as a personal property upon divorce. Therefore, when you divorce, you should determine to whom the property rights to the particular property held by Swedbank lizingas, UAB by right of ownership under the lease agreement, but not the title to the property itself, will pass on. For example:

    “Property rights to the property __________ held by Swedbank lizingas, UAB by right of ownership under the lease agreement ___________ shall pass on to ____________, who will acquire the title to the property upon fulfilment of the obligations under the lease agreement.”

  • Are financial assets, accumulated pension also community property?

    Securities or accumulated financial resources are also divided, either by court decision or by agreement between the parties. It may be decided that one spouse will receive the property of one type and the other spouse – the property of another type.

    There is also another way of dividing financial assets when one of the spouses gets all accumulated financial assets and pays the other spouse financial compensation for his/ her share.

    It is important to know that financial assets include both funds accumulated under insurance contracts and pensions accumulated in Pillar III funds. In the event of divorce, one spouse can ask the court to recognise his/her right to half of the funds. As the insurance or pension contract is not normally terminated on divorce, one spouse may be obliged to compensate the other for the corresponding share of the funds accrued in the contract.

  • What happens to existing liabilities?

    Ex-spouses need to consider carefully not only how assets will be divided, but also how liabilities will be met after the divorce and thus they will have to share the debts.

    In marriage, both assets and liabilities are community property, and, therefore, they are also divided. The divorce does not relieve the spouses of their joint obligations to creditors, unless the creditor agrees that the financial obligations rest upon one spouse only.

    Financial liabilities without pledging assets, such as consumer credits, are generally smaller and can therefore be more easily repaid or re-divided. However, they should not be pushed aside hoping that the situation will resolve itself and the spouse who has been fulfilling these financial obligations will continue to do so. If these issues are not resolved, a situation may arise where both ex-spouses do not make loan repayments expecting that it is the obligation of the other spouse.

  • What to do if after divorce the loan remains joint and several liability but one of the ex-spouses defaults on the financial obligations?
    The debtor who has fulfilled a joint and several obligation shall be entitled to recourse against all other joint and several debtors in equal shares to the extent of the obligations fulfilled by him/her, after deducting his/her own share, unless otherwise provided by law or contract. What one of the joint and several debtors fails to repay as a result of his/her insolvency to the debtor who had discharged the joint and several obligation shall be equally shared by the other joint and several debtors, unless their shares of the debt are unequal.
  • What to do if financial difficulties arise during or after the divorce?

    If you are unable to make your repayments under the terms and conditions of the agreement, we will deal with the situation individually. For example, various changes may be made to the terms and conditions of the agreement (deferring instalments, extending the agreement term, or making other necessary modifications to the agreement).

    In that case, you will need to fill in an application of the prescribed form for amendment to the agreement, in which you will need to provide information about your current income, liabilities and other relevant information.

    You can fill in the application form by logging in to Swedbank Internet Bank: ‘Loans, leasing’ -> ‘Obligations’ -> ’My contracts’.

    Read more about how to deal with loan repayment difficulties here.

  • What evidence should be presented to the court or notary if the marriage is dissolved in court or at the notary's office?

    If the marriage is dissolved in court, you must provide the court with proof that you have informed the creditor of the divorce proceedings. The court will accept as evidence:

    • an automatic reply from mailbox of Swedbank, AB,
    • a receipt of a registered postal item,
    • the bank’s stamp (‘Received’ and signature) on the submitted documents if you bring them to the bank’s branch.

    When marriage is dissolved at the notary’s office and the notary requires the submission of the bank’s consent / approval, we prepare a certificate on the existing liabilities and confirm that we do not object to continuing the fulfilment of the specified liabilities in the manner provided for in the agreement(s).

  • Is the bank’s consent always required?

    The bank's consent is mandatory if, upon divorce, you intend to modify the terms and conditions of the credit agreement(s) you have concluded, i.e. to modify the liability from joint and several to personal liability.

    The court may also, on its own initiative, require providing the bank's response to your request or claim.

    If the marriage is dissolved at the notary's office, the bank is not obliged to inform you that it does not object to the terms and conditions of the agreement – on the contrary, the bank must only inform the notary and you if the bank is not satisfied with the terms and conditions of the agreement.

    As a general rule, when the terms and conditions of the agreement are inappropriate, or when we receive an agreement that is completed not in full or incorrectly, we will contact you to discuss the points that need to be corrected, and after shortcomings are eliminated and the corrected agreement received, the problem will be resolved.

  • How to submit the on the consequences of divorce to the bank?

    The Civil Code of the Republic of Lithuania provides for a uniform procedure for informing the creditor both in court and through a notary, i.e. when the agreement on the consequences of divorce deals with the division of the spouses' property, which is the spouses' community property, the spouses have to inform all known joint creditors of both spouses or of only one of them, prior to applying to the court or a notary for the approval of this agreement.

    This notification should be accompanied by a draft agreement on the consequences of divorce or a draft claim, as well as by the contact details of the notary who is to be approached for notarisation of the agreement.

  • What to do after receiving the divorce documents when you have financial obligations to the bank?

    The divorce documents have to be submitted to the bank. Where according to the notarised agreement it is necessary to amend the terms and conditions of the loan agreement or if you need an advice, you can register for consultation.

  • Why is it important to correctly identify the creditor in the divorce documents?

    Please note that Swedbank, AB, legal entity code 112029651, and Swedbank lizingas, UAB, legal entity code 111568069, are separate and different legal entities, so in order to avoid correcting the documents, you must make sure that the creditors are correctly indicated in the divorce documents:

    • if you have the loan agreement(s), you need to indicate the institution that granted the loans, i.e. Swedbank, AB;
    • if you have the lease agreement(s), you need to indicate the leasing company, i.e. Swedbank lizingas, UAB.
  • Need an advice?
    If any unanswered questions remain, you can ask them by sending a message via the Internet Bank message or calling via phone number +370 5 268 4444 of Swedbank.

Information for heirs. What should I do when a close person dies?

  • How does the bank find out about the person’s death? Who notifies of the person’s death?
    We obtain information about a citizen deceased in the Republic of Lithuania from the Population Register of the SE Centre of Registers.
    The notification of death can also be given to the bank by the heir, family member or other relative of the deceased person.
  • How can I notify the bank of the person's death?

    There are several ways to notify of death of the person who was the bank's customer:

    • verbally by calling Swedbank’s telephone number +370 5 268 4444;
    • in writing, by emailing the bank at info@swedbank.lt, by internet banking message, or by post.
  • What documents are needed for notifying of the death?

    We usually ask to provide the person’s death certificate.

    We can check the fact of death of a citizen of the Republic of Lithuania with the Population Register of the SE Centre of Registers even if you have no death certificate when you notify of the fact of death.

    If the death is registered abroad or the deceased person is a foreign national, you will have to submit to the bank the original or a notarised copy of the death certificate issued abroad. Where the documents submitted are issued in a foreign country that has acceded to the 1961 Hague Convention on the Abolition of Legalisation of Foreign Public Documents they must be certified by an Apostille rather than legalised. The information on whether the documents to be submitted need an Apostille is posted on the website of the Ministry of Foreign Affairs of the Republic of Lithuania: Legalisation of documents and certification by Apostille | MFA.

    If the document is not in Lithuanian or language understandable to the bank’s employee (e.g., English) it must be translated into Lithuanian and notarised.

    You can also present a certificate issued by a notary about opening of an inheritance case, or a certificate of the right of succession, if already issued.

  • To whom is the information about the deceased person provided?

    After the customer’s death, we provide information about the customer and his/her account to his/her heir(s) and other persons:

    • We provide the heir(s) with information about the deceased person’s existing assets and liabilities on presentation of:

      ‒ the original of the certificate issued by a notary’s office about opening of an inheritance case, or the original of the documents of inheritance (certificate of succession by operation of law, certificate of succession by a will, a contract on the division of estate, etc.), if already issued;

      ‒ the heir’s personal identity document (passport, personal ID card);

      ‒ the heir’s request.

      Where the inheritance is administered by an authorised person, he/she must additionally submit his/her personal identity document, a power of attorney and a notarised copy of the heir's personal identity document.

      We provide the information (on the deceased person’s all bank accounts, loans, securities, pension contracts, etc.) within 10 working days. Each heir can apply for and receive the information separately from other heirs. The information the heir wants to receive should be specified in the request.

      This service is charged a fee at the applicable rates, which are available on the bank’s website: Bank fees > Other services > Preparation of bank certificates > Other certificates (in Lithuanian or English). (Heirs can also order the service of forwarding the certificate to the notary’s office when ordering the certificate (subject to payment of a fee for the transmission of the documents by registered post) – in that case, there will be no need to go to the bank to collect the certificate).

      Please note that the certificate is not sent to the heir by post or by e-mail.

    • The information about the deceased person’s assets and liabilities may also be issued in the cases and according to the procedure stipulated by legal acts, on the basis of a court order, a bailiff's request and/or other cases.

    Please note that information on the deceased person's assets and liabilities will not be provided to the heir upon presentation only of the person's death certificate or another document, such as the deceased person's birth certificate, marriage certificate or similar.

  • Can the heir receive a statement of account of the deceased person?

    The heir may receive the statement of account of the deceased person only from the date of the deceased person's death upon presentation of the following documents:

    • a certificate about opening of an inheritance case / certificate of the right of succession issued by a notary;
    • a request in which the heir must specify the period for which the statement is required.

    If the heir needs the statement before the date of death of the deceased person, the heir must submit a certificate issued by a notary about opening of an inheritance case or a notary's inquiry / request, which should state that the heir is entitled to receive information on the deceased person's transactions before the date of death, and should also indicate the period for which such transactions are to be provided, as well as the basis for obtaining the information (Article 34 of the Law on the Notarial Profession) and the purpose of obtaining the information, namely the information referred to in Article 55(8) of the Law on Banks.

  • Can information about accounts, other assets and liabilities be obtained by presenting a power of attorney issued before the death of the account holder?
    The information about the deceased person's accounts, other assets and liabilities cannot be obtained by presenting a power of attorney issued before the deceased person's death, as all issued powers of attorney cease to be valid when the customer dies.
  • What is important to know about succession if the deceased person's permanent place of residence / registration is outside Lithuania?

    The deceased person’s relatives should apply for the inheritance to the authority dealing with succession matters in the country where the deceased person had his/her habitual residence (e.g., a notary or a court in that country, etc.).

    The information on the financial assets and liabilities of the deceased person may be provided and/or the inheritance may be distributed if the heir(s) provide:

    • the European Certificate of Succession, which is issued in accordance with EU Regulation 650/2012. For more information, please visit the European e-Justice portal – European Certificate of Succession (europa.eu) or
    • a certificate of the right of succession and/or a certificate of title or other document issued by the authority of the country dealing with inheritance matters, stating that the heir inherits the whole of the deceased person's estate or funds and other assets held with the bank; and
    • a personal identity document (passport, personal ID card).

    Where documents to be submitted are issued in a foreign country that has acceded to the 1961 Hague Convention on the Abolition of Legalisation of Foreign Public Documents, they must be certified by Apostille rather than legalised. For information on whether the documents to be submitted require Apostille, please check the website of the Ministry of Foreign Affairs of the Republic of Lithuania: Legalisation and Certification of Documents by Apostille | MFA.

    If the document is not in Lithuanian or language understandable to the bank's employee (e.g., English) it must be translated into Lithuanian and notarised.
  • What is succession?

    Succession is the devolution of property rights, duties and some other personal non-property rights of a deceased natural person to his / her heirs by operation of law (intestate) or/and to successors by the will (testate).

    Succession can arise by operation of law and by a will. The succession by operation of law arises when the deceased person did not make a will. The succession can be accepted according to the general procedure – in that case, the heir assumes full liability for the deceased person’s credit obligations, both to the extent of the inherited property and of his/her own property. The succession can also be accepted according to the inventory of the estate – this way the heir is protected from liabilities that exceed the value of the inheritance.

    In some cases, it is compulsory to draw up the estate’s inventory, e.g., when the heir is a minor or is represented by an authorised person. In other cases, inventory is drawn up only at the heir’s request. If the heir so requests, the inventory of the estate may be drawn up by a bailiff.

    The law prescribes certain procedure for heirs to inherit the deceased person’s estate. The first-degree heirs shall be the deceased person’s children (including adopted children) and the deceased person’s children born after his/her death. If there are no first-degree heirs, the second-degree heirs – the estate shall be inherited by the deceased person’s parents (adoptive parents) and grandchildren. The third, fourth, fifth and sixth degree heirs shall inherit in the absence of heirs of superior degree or in the event of their renunciation of succession or deprivation of the right to succession.

    The surviving spouse shall be entitled to inherit pursuant to intestate succession or alongside with the first or second-degree heirs (if any). The surviving spouse’s share of the estate depends on the number of other heirs, and if there are no other heirs of the first and second degree, the surviving spouse inherits the whole estate.

  • Can I renounce succession if it involves liabilities?

    Succession may be renounced. However, it is not possible to inherit the estate by waiving the deceased person’s liabilities. This means that when accepting the inheritance, the heir will also be liable for all liabilities related to succession. Therefore, if you want to waive the liabilities, you must also renounce the inherited estate.

    If you have decided to accept the inheritance and the inheritance also includes the deceased person's liabilities (e.g., mortgage, consumer loan, student loan, lease or other obligation to the bank), you should ensure the timely payments under the agreements, because if payments are not made they will not be deferred, they accumulate and can lead to significant amounts that can be financially difficult to pay in one lump sum. More information is provided here.

  • Where to apply for inheriting assets and liabilities?

    Not later than 3 months after the person's death, the prospective heirs must apply for acceptance of succession to the notary selected according to the deceased person’s last place of residence indicated in the Population Register of the SE Centre of Registers. More information is posted on the website of the Chamber of Notaries: https://www.notarurumai.lt/notarai/4.

    Please note that a will alone does not constitute the proof of the right of succession; even if you have a will, you must contact a notary in all cases.

  • What to do upon receiving a notary's certificate about opening of the inheritance case?

    Upon receiving the notary’s certificate about opening of the inheritance case, the heir should apply to Swedbank AB and/or Swedbank lizingas UAB (depending on the assets and liabilities to be inherited) for a certificate of the deceased person's existing assets and liabilities.

    This certificate can be ordered from the bank's branches by submitting the personal identity document of the prospective heir, the application form and the notary's certificate about opening of the inheritance case (an original paper document or a document signed with an e-signature).

    Where the succession is administered by an authorised person, he/she must additionally produce his/her personal identity document, a power of attorney and a notarised copy of the heir's personal identity document.

    More detailed information is available here.

    If the deceased person had life insurance, the insurance company that has insured the deceased person should be contacted. If the deceased person was insured by Swedbank Life Insurance SE Lithuania, the prospective heir can fill in a request in the Internet Bank or call +370 5 268 4444 for information and further instructions. The amount of the life insurance will be paid out to the beneficiary named in the contract or to the heir if no beneficiary has been named.

  • What should a future heir do with the inherited loan and/or lease payments until the inheritance documents are processed and received?

    • If the deceased person had a home loan, consumer loan, study loan or multi-apartment building renovation loan with Swedbank, AB:

      Upon presentation of the notary's certificate about opening of the inheritance case, the prospective heir can make the loan payments to the account specified by Swedbank AB (the account will be specified by the loan agreement manager), indicating in the purpose of the payment the number of the loan agreement and the name of the person for whom the payment is made.

      The heirs can obtain detailed information from the loan agreement manager, whose contacts can be obtained by calling the telephone number +370 5 268 4444 of Swedbank and/or at Swedbank branch.

    • If the deceased person had a lease or operating lease agreement with Swedbank lizingas, UAB:

      After submitting the notary’s certificate about opening of the inheritance case, the prospective heir must submit one of the following free-form requests to Swedbank lizingas, UAB at any Swedbank, AB branch until the inheritance documents are issued:

      • An application for permission to continue operating the leased asset without suspending payments under the agreement(s).

        In that case, until the inheritance documents are issued, the lease payments should be made to the account of Swedbank lizingas, UAB (the account will be specified by the lease agreement manager), and the purpose of the payment should include the number of the lease agreement and the name of the person for whom the payment is made.

        Important: 14 days after the death of the owner of the vehicle, the vehicle's authorisation to participate in road traffic may be suspended. To continue using the vehicle after obtaining a power of attorney from Swedbank lizingas, UAB, it is necessary to apply to SE Regitra for the registration of the temporary owner of the vehicle until processing of the inheritance documents.

      • A request to temporarily suspend payments under the agreement(s). In that case, the lease agreement manager will inform about the car parking of partners of Swedbank lizingas, UAB the car should be delivered or will arrange for its collection.

        For detailed information on the lease agreement and the steps to be taken, the heirs can apply to the lease agreement manager, whose contacts can be obtained by calling the phone number +370 5 268 4444 of Swedbank and/or at Swedbank branch.

  • When does a notary issue inheritance documents?
    Once all the necessary documents and information have been collected, the notary shall issue heirs with the documents of the right of succession (a certificate of the right of succession by operation of law, a certificate of the right of succession by a will, an agreement on division of estate, etc.) not earlier than 3 months after the person’s death.
  • What is important upon receipt from a notary of a certificate of the right of succession or other documents confirming the acceptance of inheritance?

    If a home loan, consumer loan or multi-apartment building renovation loan or lease agreement is inherited:

    1. The original inheritance documents (a certificate of the right of succession by operation of law, a certificate of the right of succession under a will, an agreement on division of estate, etc.) and a personal identity document (a passport, a personal identity card) should be provided to Swedbank, AB and/or Swedbank lizingas, UAB. If there are several heirs named in the inheritance documents, all the heirs must arrive at the branch. Each heir must register separately, unless he/she has a power of attorney to represent the others.

      If a home loan and/or multi-apartment renovation loan is inherited, in addition, an extract from the Real Property Register of the SE Centre of Registers showing the new registered owner of the property shall be submitted.

    2. If you want to cover the whole inherited liability, you need to apply for early repayment of the loan or covering the lease. You will not be charged an early repayment fee for early repayment.

    3. If you intend to continue repaying the loan or lease on the terms and conditions set out in the agreement, at least one of the heirs must have an account with Swedbank, AB. Where a minor inherits the loan and becomes the sole beneficiary, the account may be opened by the guardian and the account opening will require the submission of the child's birth certificate or the child's personal document (if available) and the guardian's personal identity document. Where a minor inherits property rights under a lease agreement, payments under the lease agreement shall be made by his/her legal representative in accordance with the procedure set out in the agreement signed.

      Upon submission of all documents, we will change the beneficiary of the loan or lease to the heir to the loan or lease. The change can be made by signing an arrangement to the agreement.

    4. If you cannot make the repayments on the terms and conditions of the agreement, we will deal with the situation on an individual basis, e.g., make respective amendments to the terms and conditions of the agreement (defer instalments, extend the agreement term, or other necessary changes to the agreement).

      In that case, you will need to fill in an application of the prescribed form for an amendment to the agreement, providing information about your income, liabilities and other relevant information.

    5. Contact details of the manager of the inherited loan and/or lease agreement can be obtained by calling the phone number +370 5 268 4444 of Swedbank and/or at Swedbank branch.

    If only funds in the accounts, pension, securities are inherited:

    1. Register for a visit (each heir shall register separately, unless he/she has a power of attorney to represent others).

      On arrival, the following documents will have to be presented: the personal identity document, original inheritance documents (certificate of the right of succession by operation of law, certificate of the right of succession under a will, agreement on division of estate, etc.), and request for disbursement of funds.

    2. The inherited monetary funds will be transferred to the account specified in the request not later than within 7 working days (if there are no loans) from the date of receipt of the application and all inheritance documents by the bank, the inherited securities will be made available for transfer not later than within 3 working days and the inherited funds accumulated in the pension fund will be transferred not later than within 7 working days from the date of receipt of all inheritance documents by the bank.

    Please note that when transferring inherited monetary funds, securities, or inherited funds accumulated with the pension fund, the standard bank transaction fees for each transfer(s) will be charged.

    The time limit for heirs to apply to the bank for payment is not fixed.

  • What is important when the deceased person's home loan, consumer loan or loan for renovation (modernisation) of a multi-apartment building is inherited?
    You already are a co-borrower to the inherited loan You already are a surety to the inherited loan You did not participate in the loan before inheriting the deceased person's liabilities
    1. Payment of instalments (until inheritance documents are issued).
    1. The payments will be automatically debited from your account with Swedbank, AB.
    2. If you do not have an account with Swedbank, AB, you will need to pen it and submit a request for debiting payments from your account.
    3. To discuss any questions you may have about the loan repayments and other inheritance-related information, you should contact the loan manager.*
    1. You have to submit a request in the Internet Bank for debiting payments from your account with Swedbank, AB.
    2. If you do not have an account with Swedbank, AB, you will need to pen it and submit a request for debiting your account with payments.
    3. To discuss any questions you may have about the loan repayments and other inheritance-related information, you should contact your loan manager.*
    1. You have to provide a notary's certificate about opening of inheritance case.
    2. You have to submit an application for permission to make the payments until the inheritance document is received by Transferring them to the account specified by the loan manager*.
    3. To discuss any questions you may have about the loan repayments and other inheritance-related information, you should contact the manager of the inherited loan*.
    2. The inheritance documents received have to be submitted to the bank. In the case of a loan agreement for renovation of a multi-apartment building, an extract from the Real Property Register of SE Centre of Registers, showing the new registered owner of the property should be provided. On the basis of the succession registration fact, we will change the beneficiary of the loan to the person who inherited the loan.
    If other contractual terms need to be changed, an arrangement will be signed.     		On the basis of the succession registration fact, we will change the beneficiary of the loan to the person who inherited the loan.
    If other contractual terms need to be changed, an arrangement will be signed.     		On the basis of the succession registration fact, we will change the beneficiary of the loan to the person who inherited the loan. If other contractual terms need to be changed, an arrangement will be signed.
    If you do not have an account with Swedbank, AB, you will need to open it and submit a request for debiting payments from your account.
    3. If loan repayment difficulties arise

    information is available here.

    The loan manager assigned to administer the inherited loan will provide detailed information and help find the best solution for the particular case*.

    information is available here.

    The loan manager assigned to administer the inherited loan will provide detailed information and help find the best solution for the particular case*.

    information is available here.

    The loan manager assigned to administer the inherited loan will provide detailed information and help find the best solution for the particular case*.

    *Contact details of the loan manager can be obtained by calling the phone number +370 5 268 4444 of Swedbank or at Swedbank’s branch.

  • What is important when you inherit the deceased person's rights and obligations under a lease agreement?
    You already are a co-borrower under the inherited lease agreement You already are a surety under the inherited lease agreement You did not participate in the loan before inheriting the deceased person's liabilities
    1. Making payments (until the inheritance documents are issued)
    1. Payments will be automatically debited from your account with Swedbank, AB.
    2. If you do not have an account with Swedbank, AB, you will need to open it and submit a request for debiting payments from your account.
    3. To discuss any questions you may have about the loan repayments and other inheritance-related information, you should contact the lease manager.*
    1. You have to submit a request in the Internet Bank for debiting payments from your account with Swedbank, AB.
    2. If you do not have an account with Swedbank, AB, you will need to open it and submit a request for debiting payments from your account.
    3. To discuss any questions you may have about the loan repayments and other inheritance-related information, you should contact the lease manager.*
    1. You have to submit a notary’s certificate about opening of the inheritance case.

    2. You have to submit a request for allowing you to continue to manage the leased property and not suspend payments or for a temporary suspension of payments under the agreement. If payments are suspended, the leased property must be returned.

      Payments under a lease agreement are transferred to the account specified by the manager.

    3. To discuss any questions you may have about the loan repayments and other inheritance-related information, you should contact the manager of the inherited lease agreement*.
    2. The inheritance documents received have to be submitted to Swedbank lizingas, UAB. On the basis of the succession registration fact, we will change the beneficiary of the lease to the person who inherited the lease.
    These amendments will be documented by signing an arrangement.     		On the basis of the succession registration fact, we will change the beneficiary of the lease to the person who inherited the lease.
    These amendments will be documented by signing an arrangement.     		On the basis of the succession registration fact, we will change the beneficiary of the lease to the person who inherited the lease.
    These amendments will be documented by signing an arrangement.
    If you do not have an account with Swedbank, AB, you will need to open it.
    When the leasing agreement is transferred in your name, payments will be automatically debited from your account with Swedbank, AB.
    When the inheritance documents are processed, the vehicle will have to be re-registered in your name, i.e. in the name of the new owner of the vehicle.
    3. If lease payment difficulties arise

    information is available here.

    The manager assigned to administer the inherited lease agreement will provide detailed information and help find the best solution for the particular case*.

    information is available here.

    The manager assigned to administer the inherited lease agreement will provide detailed information and help find the best solution for the particular case*.

    information is available here.

    The manager assigned to administer the inherited lease agreement will provide detailed information and help find the best solution for the particular case*.

    * Contact details of the loan manager can be obtained by calling the phone number +370 5 268 4444 of Swedbank or at Swedbank’s branch.

Use the possibility to discuss your situation:

  • if you want to discuss the fulfilment of liabilities to be inherited and/or already inherited, contact the manager (the manager’s contact details can be obtained by calling the phone number +370 5 268 4444 of Swedbank or at Swedbank’s branch);
  • if you want to discuss the situation of the inherited funds on accounts, pension and/or securities, please register for consultation:

Register for consultation

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