Answers and fast solutions to everyday issues are readily available in the Frequently Asked Questions section of our Internet Banking site.
If you are our customer, please contact us via bank message.
If you are not our customer, please contact us by e-mail.
Depending on type of question, answer will be provided within 2-3 working days.
The account for a minor aged up to 14 years may opened only by the minor’s guardian. The guardian of the minor aged up to 14 years of age is the minor’s parents or any other legal or natural person.
Documents demonstrating the guardian’s rights:
The account for a minor aged 14-17 may be opened by the minor with the guardian’s consent. The guardian of the minor aged 14-18 is the minor’s parents or any other legal or natural person.
An additional bank account may be opened by connecting to the Internet Bank by a customer who is a citizen of the Republic of Lithuania, is older than 18 years and has no attached or blocked accounts.
In all other cases, an additional bank account may be opened at any branch of the Bank.
You can cancel payments (including standing orders) in the "List of payments" section of the Internet Bank. In the "List of payment" you will find payment orders that you submitted after the specified bank hours or on bank non-business days, if such payments were not sent from the bank.
Note: in certain cases (subject to technical possibilities) payment orders to transfer euros to another bank in Lithuania submitted on bank business days between 16:00 and 16:30 may be performed and reach the beneficiary's bank on the same bank business day.
If you do not find the payment you want to cancel in the "List of payments", then you need to send the message "Payment order cancellation" in the Internet Bank. In this case, the cancellation of the payment will be subject to a commission fee according to the applicable bank services and operations fees, regardless of whether the funds will be refunded.
If the payment was sent to another bank, we will contact the beneficiary’s bank with a request for a refund. The funds will be refunded only with the consent of the beneficiary.
You can cancel payments (including standing orders) in the "List of payments" section of the Internet Bank. In the "List of payment" you will find payment orders that you submitted after the established bank hours or on bank non-business days, if such payments were not sent from the bank.
Note: If you cancel the payment on the next day after submitting the payment order, you can apply via an Internet Bank message to recalculate / revise the accrued credit interest.
The fees for SEPA money transfers are available here.
The fees for non-SEPA money transfers are available here.
If the payee is known to you, you can ask the payee to repay the funds to you.
If the payee is not known to you, send a message from the Internet Bank or complete a free-form request for repayment of the funds at the Bank’s branch. The funds will be repaid only with the payee’s consent. For cancellation of the payment order you will be charged a fee fixed in the Fees for Services and Operations of the Bank.
SWIFT (BIC), i.e. the Bank Identification Code consisting of a sequence of 8 or 11 characters and/or numbers: the unique code of a financial institution (4 characters), the country code (2 characters according to the ISO standard of the country where a financial institution is established), and the location code (2 symbols designating geographical objects, e.g., city, county, state or time zone). A financial institution that has several branches in the country can use three symbols for this purpose.
The payee should provide to you SWIFT (BIC) code of his bank.
A money transfer may be returned on the initiative of the Bank if the data specified in the money transfer are insufficient for sending it to another bank or if the money transfer does not meet/is in conflict with the established requirements for the prevention of money laundering.
A money transfer may be returned by a foreign bank because the data specified in it are incomplete or insufficient.
You can cancel the payments in the "List of payments" section of the Internet Bank. In the "List of payments" you will find payment orders that you submitted after the established bank hours or on bank non-business days, if such payments were not sent from the bank.
Note: in certain cases (if technically possible) payment orders to transfer funds to other banks submitted on bank business days within 30 minutes after the established bank hours may be sent to the beneficiary's bank on the same bank business day.
If you do not find the payment you want to cancel in the "List of payments", then you need to send the message "Payment order cancellation" in the Internet Bank. In this case, the cancellation of the payment will be subject to a commission fee according to the applicable bank service and transaction fees, regardless of whether the funds will be refunded.
If the funds are credited to the beneficiary's account or the payment is sent from the bank, then the funds can be returned to the payer only with the consent of the beneficiary.
You can cancel payments (including payments from borrowed funds) in the "List of payments" section of the Internet Bank. In the "List of payment" you will find payment orders that you submitted after the established bank hours or on bank non-business days, if such payments were not sent from the bank.
All users of our app can make payments – you do not need to take any additional actions for that. However, only bank customers who have registered their phone number in the Bank of Lithuania system will be able to receive payments to a phone number. You can do this in the app, by selecting Services > Payments to a phone number. Then you must:
In order to receive e-invoices you should submit an e-invoice application. You can do this at the e-invoice sender’s company, in the Internet Bank, by calling at the Bank’s phone number 1884, and by visiting the Bank’s branch.
In order to receive e-invoices and have them paid automatically you should submit an e-invoice application and conclude an e-invoice automatic payment agreement. You can do this in the Internet Bank, by calling at the Bank’s phone number 1884, by visiting the Bank’s branch, or at the e-invoice sender’s company if the company is authorised by the Bank.
You should check whether the bank account indicated in the e-invoice application active? The service provider will be able to send an e-invoice to you if the bank account indicated in the e-invoice application is active. If the bank account is closed, you should submit a new e-invoice application and indicate an active bank account.
You should check whether an e-invoice application was submitted by a customer who has concluded a service agreement with the company The e-invoice application must be submitted by the customer.
You should check whether the type of an e-invoice application is “New” or “Termination”. The type of the application must be “New”.
Are you waiting for the first e-invoice after submission of the application? If yes, you should apply to the sender of e-invoices.
SEB: If a customer chooses to authorise the payment with Smart ID or Mobile ID, signing will be done in the Swedbank interface. If payment is authorised with a PIN generator or an ID card (EE), then the customer will be redirected to the other bank’s internet bank.
LHV and CITADELE: Whatever signing method is chosen, the customer will always be redirected to the other bank’s internet bank.
It depends on the bank where the account payment is initiated and also the recipient’s bank:
Yes! All users who use Smart-ID app version 18 (or higher) will be automatically notified 3 months before expiring. The notification appears at the time user starts authenticating or signing. All users can check their Smart-ID status from the app: “User info” → “Account active until”. NB! Please note that users who use mobile devices with older operating systems or use outdated Smart-ID app will not get automatic notifications. The requirements are:
Renewal process is very similar to registering a new Smart-ID. You’ll have to accept terms and conditions and then you’ll need to authenticate yourself. There are several ways to do it, choose the one that is easiest for you.
Renewal is possible:
The app will guide you through renewal process step-by-step. Make sure you read through all the information on your screen before continuing to the next step. Additional information is provided also over the phone (country specific contact information listed on Smart-ID website) in your local language.
You can create a new Smart-ID account by choosing the bank interface authentication tool:
This is extremely inconvenient for Smart-ID users who use the account as the only digital authentication method. If your Smart-ID account expires, you will need to visit the bank branch where the new account will be created. Therefore, it is important that the update is done on time.
Swedbank Lithuania usersYour current Swedbank Lithuania app will update automatically if you have automatic updates set on. You can check this in your phone settings. Otherwise you’ll need to update the app manually by going to the App Store/Google Play, finding Swedbank Lithuania app and pressing the update button. The update will be launched in July/August. Bear in mind that the update is rolling out in portions thus it may take one month or a little bit more from the launch date before your current app will be updated. If you won’t receive an update in this term or have any other questions, do not hesitate to contact us.
Swedbank 2019 usersIf you have Swedbank 2019 app only, you would need to switch to the new Swedbank app. From July 2nd, you should manually download and install the new app from Google Play/App Store. This is important if you want to keep enjoying Swedbank’s mobile banking, as the Swedbank 2019 app was only the trial version of the new app and it will be discontinued from July 31st.Note: if you downloaded the old version of the App from Google Play, please wait for its update in July / August.
Not the Swedbank app usersFrom July 2nd, you can download and install the brand new Swedbank Lithuania app from Google Play and App Store.Note: if you downloaded the old version of the App from Google Play, please wait for its update in July / August.
The new app works on the devices that have:
The app doesn’t work with other operating systems (Windows, etc.).
If your phone has a compatible operating system version, you should check on your device settings if you have enough storage space for the new app. It needs around up to 40 MB of free storage.
You will still be able to quickly check your balance. We have integrated the most popular and acknowledged options to do that: through a biometric login and an app widget.
Using a fingerprint, you just have to put your finger on the fingerprint reader of your phone. While using the device with a face recognition option, you will not need to do any additional actions – your account balance will appear on your phone’s screen as soon as the app turns on. It’s not only easy and fast, but also safer as only the account owner will access his/her balance.
Users, who don’t have a device with biometric sensors, will be able to use account balance widget. It allows to quickly check the balance even without the need to login into the app.
Biometrics is an authentication with Touch ID, Face ID, fingerprint, IRIS, etc.
It is available for iOS and Android (from 6.0) users. Device has to have this functionality.
You can use it for login and payments (up to 10 transfers up to 100 EUR) in Swedbank app.
There might be several reasons:
Within 60 calendar das from the day of debiting your account, submit to us claim by the Internet Bank message, or by calling us at 1884 (if you have concluded an e-service agreement).
Visit the nearest branch of the Bank and submit a written claim regarding the incorrectly debited amount (be sure to bring your passport or personal identity card).
In the case of payments in the currency (other than euro) by Visa Europe Services Inc payment card of any type, the transaction amount shall be converted into euro according to the applicable exchange rate of the euro and respective currency fixed by Visa Europe Services Inc on that day* and additionally adding to the amount 2.45%.
In the case of payments made with MasterCard International payment card, the transaction amount shall be converted into euro according to the applicable exchange rate of the euro and respective currency fixed by MasterCard International on that day* and additionally adding to the amount 2.45%.
In order to see the applicable transaction limits, connect to your mobile app, select “Cards” and click on the required card.
In the Internet Bank, select in the top menu “Cards” -> “My cards” and click on the payment card’s number. The transaction limits applied to your card will be displayed in the section “Card administration details” of the window which opens.
On request, additional cards may be issued to the same account enabling family members of other persons to use the funds held in the account.
You can have only one active card of the same type linked to one account.
A card for a minor aged 6–13 may be ordered by one of the parents/guardians upon visiting the nearest bank’s branch. The card will be sent by post to your indicated address. The child’s card may be activated or the card terms and conditions may be changed by parents/guardians in their Internet Bank under “My cards” -> “Other person’s cards”.
A minor aged 14–17 may order a card upon visiting the nearest bank’s branch together with one of the parents/guardians. If you have your parents’/guardians’ prior consent, you should bring your passport or personal ID card and your birth certificate or an extract from the birth certificate to the nearest bank’s branch. The card will be sent by post to your indicated address. The child may activate the card in his/her own Internet Bank (only with parents’ consent).
On the account holder’s request, additional cards may be issued linked to the same account enabling family members of other persons to use the funds held in the account.
The card prices according to the types of cards are available here.
When the expiry date of the card approaches (2.5 months before its expiry date), each credit card holder is personally assessed in respect of extension of the credit cards: whether the credit card held meets the current conditions (has at least the minimum credit limit, whether a card of such type is still issued); how the customer fulfils the obligations and what is the customer’s financial situation. The customers are informed about the extension or non-extension of the credit card one month before the expiry date of the credit card.
The card reaches customers at the end of the month before the last month – the customers who have ordered to receive the card by post will simply have to activate the card in the Internet Bank. The old card’s PIN will be used for the renewed card.
Those customers who wish to increase the credit limit should connect to their Internet Bank and click on “Increase credit limit” at the respective card in the section “Cards” -> “My cards”. Part of the clients who have an offer calculated for them personally will be able to increase the limit at once, and those customers who will be referred to applications will be informed about the decision within 1-2 business days, and if the decision is positive, will have to visit the Bank’s branch and sign the agreement for increasing the credit limit.
Please note that upon increase of the credit limit interest can change and, moreover, the fee will be charged for the change of the terms and conditions of the credit limit.
The credit limit may be reduced by customers to the amount not smaller than specified in the terms and conditions of the credit card and not smaller than the unused part of the credit at any time in the Internet Bank. In such case, the fee for the terms and conditions of the credit limit is not charged and the interest rate remains unchanged.
Prior to granting a small loan, we assess many criteria, but the most important of them are your income, existing financial obligations and your credit history.
Income – not less than EUR 350/month for a small loan, EUR 400/months – for a small car loan, EUR 450/month – for a small home loan after taxes must be received by you regularly for at least 6 months in a row and your probation period must be expired. If you are taking a loan with a co-borrower, the total income after taxes should be not less than EUR 700/month for a small loan, EUR 800 – for a small car loan and for a small home loan.
Financial obligations – your (your family’s) monthly expenses for covering of the existing financial obligations may not exceed 40% of your monthly income.
Credit history – you must have no overdue credits to Swedbank and other creditors and no unpaid invoices for different services.
These loans differ not only according to their purpose, but also according to their terms and conditions: the size of the amount, maturity, price, additional requirements.
A small loan is intended for realisation of your various plans: from the planned refurbishment of your home to covering of unexpected expenses (e.g., for car repair). The loan amount is EUR 500-20,000. Maturity: 6 months – 5 years. Detailed information is available here.
A small home loan is intended for repair, reconstruction or essential renovation of your home, living environment or for purchase of immovable property (e.g., a garage, a storage, a garden plot, a country house, a flat, etc.). The loan amount is EUR 5,000-20,000. Maturity: 6 months – 10 years. Applicable interest rate is lower than in the case of a small loan (and is calculated individually for each customer). You or your co-borrower must be the owner of the immovable property being repaired and in the case of acquisition – you must register the acquired immovable property in your name with the Real Property Register of the Republic of Lithuania within 90 days after signing the agreement. Otherwise the interest rate discount will not be applied. Detailed information is available here.
A small car loan is most suitable for purchase of a used car. The loan amount is EUR 3,000-20,000. Maturity: 6 months – 7 years. Applicable interest rate is lower than in the case of a small loan (and is calculated individually for each customer). You must register the purchased car with the SE Regitra within 30 days after signing the agreement. Otherwise the interest rate discount will not be applied. Detailed information is available here.
The small car loan is most suitable for purchase of a used car (the loan amount is EUR 3,000-20,000; maturity: 6 months – 7 years; the down payment is not required; Casco insurance is recommended, but not mandatory; the funds are transferred to your account and you must register the purchased in your name).
The car lease is used for purchase of a new or almost unused car (the loan amount is from EUR 7,000; maturity: 6 months – 7 years; the down payment in the amount of 10% or more of the car value is required; Casco insurance is mandatory during the entire agreement period; the car is registered in the name of the leasing company and this company pays the money directly to the seller of the car).
Detailed comparison of these loans is available here.
In the case of a loan for repair or reconstruction you or your co-borrower must be the owner of the repaired immovable property and the property may not be pledged to third parties.
If you obtain a loan for purchase of immovable property, you must register the acquired immovable property in the name of the borrower (or co-borrower) with the Real Property Register of the Republic of Lithuania within 90 days after signing the agreement. Failing that, the Bank has the right not to apply the interest rate discount and to charge standard consumer credit interest, or you may repay the loan early without any additional charges.
Prior to granting a credit line, we assess many criteria, but the most important of them are your income, existing financial obligations and your credit history.
Income – not less than EUR 400/month (after taxes) must be received by you regularly for at least 6 months in a row and your probation period must be expired.
Financial obligations – your monthly expenses for covering of the existing financial obligations may not exceed 40% of your monthly income.
A credit line is more appropriate in those cases when borrowed funds will be used in parts and you don’t know the total amount you need (e.g., to pay for the completed repair works, dentistry services, etc.). The funds will be transferred to a newly opened account and you will be able to use the credit limit for 12 months. At the end of this period, if it is not extended, you will have to repay the used part within the period of up to 48 months. Interest will be paid only on the used part of the credit, and its unused part will be charged a commitment fee of 1.2%.
In the case of a small loan, the funds will be transferred to your account with Swedbank, interest on the outstanding amount will be calculated fro the beginning, and the loan repayment will start already on the next month after conclusion of the agreement.
A home loan is intended for those who are planning to purchase, construct or reconstruct their home, to purchase a land plot and build a house on it.
A home equity loan is intended for those who are planning to repair their home, a garden house, to construct or reconstruct farm buildings to purchase a land plot or a country house.
In the case of granting both the home loan and the home equity loan their repayment is secured by mortgage.
A small loan will suit you if you are planning to renovate your home, to repair your car, to purchase new furniture, domestic appliances or some other more extensive item and are going to borrow smaller amounts for a shorter period and without collateral.
When taking a home loan, the mortgaged property must be insured for the entire agreement term. The property insurance cover can be obtained either directly from our Bank under especially favourable conditions or from other insurance undertakings acceptable to the Bank, the list of which is available here: https://www.swedbank.lt/files/draudimo_bendroves.pdf. You can also conclude a property insurance contract with another insurance undertaking, provided that the insurance cover offered by such insurance contract is equivalent to the insurance cover that would be offered under the property insurance contract of the insurance undertaking acceptable to the Bank. The Bank has the right, during the additional time limit set by the Bank about which you will be informed separately, to carry out an additional assessment of the submitted insurance contract of the insurance undertaking to determine whether the provided insurance cover meets the requirements.
On your request, the property mortgaged to the Bank can be insured by our manager and you will not have to apply to an insurance undertaking. When obtaining the insurance cover from the Bank you will not have to spend your time for search of an insurance undertaking and will be sure that the mortgaged property is insured properly. We will insure your home under favourable conditions with the non-life insurance undertaking – Swedbank P&C Insurance AS Lithuanian Branch. In addition, on your request, we will insure your civil liability to a third party against damage related to defects of the mortgaged property or to its management and use. You will also have a possibility to choose home (movable property) insurance which will protect the objects in your home from unexpected events, such as robbery, fire, power voltage fluctuation, etc. Detailed terms and conditions of insurance are available here.
The early repayment of a home loan is possible even from your home by connecting to your Internet Bank, selecting “Loans, leasing, credit cards” -> “Home loans” and clicking to “Change” in the section “My agreements”.
If at the moment of early repayment of the loan it is charged a variable interest rate which was fixed for the term not exceeding 12 months – the early loan repayment fee does not apply. In this case, the minimum amount of early repayment must be not smaller than EUR 300. If the amount obtained dividing the outstanding loan amount by the residual loan maturity (in months) is smaller than EUR 300, the part of the loan which the borrower can repay early is smaller than EUR 300.
If at the moment of early repayment of the loan it is charged a fixed interest rate or a long-term variable fixed interest, the loan repayment fee, i.e. the compensation rate (C) is calculated according to the procedure specified in Annex 1.
All fees applied by the Bank are available here.
In the event of delayed payment day the customer pays to the Bank a penalty at the fixed rate from the overdue amount per each calendar day of the delayed repayment term. If the payment day is not a business day and the funds in the account are insufficient for making the payments, the penalty fixed in the credit agreement is calculated from the nearest business day flowing the payment day.
In all instances, we recommend selecting the payment day convenient for the customer also taking account of the possible delay in the payment of wage. The customer can change the payment day in the Internet Bank free of charge.
The information about how to proceed in the cases of loan repayment difficulties is available here.
Prior to granting a lease, we assess many criteria, but the most important of them are your income, existing financial obligations and your credit history.
Income – not less than EUR 500/month (after taxes) must be received by you regularly for at least 6 months in a row and your probation period must be expired. If you are taking a loan with a co-borrower, the total income should be not less than EUR 800/month (after taxes).
The investment life insurance agreement “Safe pension fund” can be concluded:
Yes, the agreement may be terminated at any time. In the case of termination you will be paid the redemption amount according to the procedure specified in the regulations. The fee for the termination of the “Safe pension fund” agreement is available here. Prior to terminating the agreement we always recommend consulting the advisors of our Bank.
More information about charges applied to benefits in the event of termination of an investment life insurance agreement is available here.
The “Safe pension fund” is an investment life insurance service. Paid insurance contributions are exchanged into the units. The unit value can both increase and reduce; therefore, the investment value of the agreement also increases or reduces respectively. The investment value can reduce because of deduction of agreement fees.
Funds accumulated in “Safe pension fund” can also reduce in other cases, e.g., when the customer withdraws a part of the investment value.
Yes, the agreement may be terminated at any time. In the case of termination you will be paid the redemption amount according to the procedure specified in the regulations. The fee for the termination of the “Safe child fund” agreement is available here. Prior to terminating the agreement we always recommend consulting the advisors of our Bank.
You can conclude Swedbank pension agreement in the Internet Bank or arriving at any branch of the Bank.
You can conclude the agreement in the Internet Bank at the time convenient for you in a few minutes. Log-in to your Internet Bank, select the menu item “Pension” -> “Swedbank pension” -> “Conclude agreement”. In the window that opens, the pension fund corresponding to your birth year is marked, proceed by clicking on the button “Next”, get acquainted with the terms and conditions and confirm the conclusion of the agreement.
Administration fees applied in Life Cycle Pension Funds of Swedbank Pension:
Change of the fund inside the company in all Swedbank Pension Funds is free of charge.
1The annual fee is calculated per each business day from the average annual value of holding in the fund reducing the pension fund’s unit value. After 2021, this fee in life cycle pension funds will be up to 0.5%; when the pension fund assets reach EUR 2,5 billion – the fee will not exceed 0.4%.
2Calculated from the value of savings which are transferred to another pension accumulation company.
The pension funds’ manager Swedbank investicijų valdymas together with the company Swedbank Robur Fonder operating in Sweden have achieved good results. The investment of funds accumulated by you is in the hands of the professional investor.
It is also important that your savings are accumulated in the fund according to your age and remaining accumulation period – life-cycle pension funds ensure offer a more sustainable accumulation of funds. Investments in these funds are dynamically changed taking account of the age of the participants to whom the fund is intended. When the fund’s participants are younger, more investments are made in stock markets in order to generate higher return on investments. When the retirement age of the fund’s participants is approaching, the proportion of shares (and risk) in the fund is gradually reduced and the proportion of bonds and other safer investment instruments (deposits, cash) is increased in order to protect the accumulated funds.
You just have to select the fund once according to your year of birth and accumulate in one fund throughout the entire accumulation period. This way you are protected from choosing too risky or too conservative accumulation.
No, early termination of the Pillar II pension agreement and withdrawal of the accumulated amount is not possible. The Pillar II pension funds’ participants become eligible to receive the pension benefit when the retirement age is reached or when an early social insurance retirement pension is granted according to the Law on Social Insurance Pensions.
A participant has the right to terminate unilaterally the pension accumulation agreement concluded for the first time having notifies the pension accumulation company in writing within 30 days after the conclusion of the agreement.
There may be several reasons for that – the unit value change is influenced by financial market fluctuations, regularly/not regularly transferred contributions, the selected fund in which you accumulate.
Financial markets fluctuate continuously – unit values keep rising and falling and affect the accumulated amount. When the unit price is lower, more units are acquired from the amount transferred to your pension fund account. Unit value fluctuations when 30, 25 or 20 years remain until the end of the agreement are even useful because in such case more units are acquired. In the case of periodic and long-term investment such as the Pillar II pension funds, unit value fluctuations become even when contributions to the Pillar II pension funds are transferred periodically, on a monthly basis and units are acquired either at a lower or at a higher price. It is important to accumulate in the fund according to the year of birth, and taking on higher risks in a younger age is useful. The accumulated amount also depends on the regularity of transferred contributions. If you were temporarily unemployed, contributions were not transferred to your personal pension fund account and, therefore, the accumulated amount was not increased. When you are employed again, contributions will be automatically transferred to your personal pension fund account.
The life-cycle strategy based pension funds help balance investment risk better – the proportion of shares in the funds and the investment risk is gradually reduced taking account of your age.
The accumulated funds are invested, therefore, it is likely that you will receive investment return and your savings will be larger than contributions.
Responding to requests provided in this form we will be able to provide only general information about services of the Bank. If you have questions related with your financial information in “Swedbank”, login to the internet bank and write a message.
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