Answers and fast solutions to everyday issues are readily available in the Frequently Asked Questions section of our Internet Banking site.
If you are our customer, please contact us via bank message.
If you are not our customer, please contact us by e-mail.
If you are unable to log in, we invite you to check the following settings and make sure, that
If you use Smart-ID, make sure that you have an active account in Smart-ID app and your mobile phone has Internet available. Make sure that PIN1 is entered in Smart-ID app within 2 minutes of appearance of the control code.
If you use new type of PIN-calculator, make sure that during authorization you enter APPLI 1 code. If also your spouse or colleagues use PIN-calculator, make sure that you use the right one.
If you are using ID card, make sure that your computer is prepared for working with ID card (ID card software has been installed and ID card reader is working), and correct PIN is entered.
If you do not remember the permanent password, You can order new one by calling to Consultation Centre 1884, +370 5 268 4444 or by visiting any Swedbank branch. When calling to Consultation centre, please prepare User ID and code card. Please take your passport or ID card with you, when visiting our branch.
Try other more convenient tool for accessing your Internet and mobile bank - Smart-ID, ID card or Mobile-ID.
There are many excellent ideas and initiatives that are waiting for some help from all of us. In cooperation with the first donation portal in Lithuania www.aukok.lt we introduce different social projects in “Swedbank" internet bank column “Donation environment”, seeking to create conditions for simple and safe donation in the internet bank.
Learn about the projects, share your kindness and contribute to making meaningful initiatives happen. Donate now and show that you care!
Many of us sometimes hear the stories about "nobody's children", i.e. orphans or children that have been taken from their families and left in hospitals without care. Sick, sad and left alone with their pain and fear. The "Nobody's Children" initiative seeks to change this situation and ensure that there is an adult with every abandoned child in the hospital, who can properly take care of the emotional state of the child.
The purpose of the project "Food On Wheels" is to provide food and social care for the one of the most vulnerable groups of Lithuanian society – lonely and destitute elderly people. The food that is delivered home for the money collected means much more than food, this is a warm message that the visited person is cared for, he/she is needed and that we all together are for ageing with dignity.
"Youth Line" is one of the biggest organizations providing free 24/7 emotional support by telephone and via the Internet. The organization operates since 1991 and the number of its volunteers in Vilnius, Kaunas and Klaipėda is 350. Since the very beginning, the volunteers have responded to more than 1 million calls. The purpose of this project is to ensure that emotional support by telephone and via the Internet is available to everyone.
The goal of the project is to acquire a functional electrostimulation system that is installed in North American and European hospitals for rehabilitation of children and adults, who had a stroke, brain and spinal cord injuries or suffered from war. Innate or acquired lesions within the brain and spinal cord can often cause the arm, torso or leg muscles' paralysis.
About 15 percent of children in any age group are extremely gifted and talented. The mission of the NMA is to provide these Lithuanian children, regardless of their place of residence or social and financial situation, an opportunity to receive education according to their skills and potential.
We hear very different stories such as "hit by the car", "had been living in the streets", "starved near the doghouse", etc. Little puppies come not alone but in litters, not vaccinated, uncared-for and sometimes so little that they even can't eat on their own. Sadly, but the term "not vaccinated" can be applied to almost all of our dogs. Moreover, they often come ALREADY infected and vaccines, in this case, won't do any good.
Responding to requests provided in this form we will be able to provide only general information about services of the Bank. If you have questions related with your financial information in “Swedbank”, login to the internet bank and write a message.
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