Unable to log in?

If you are unable to log in, we invite you to check the following settings and make sure, that

• right tab of identification tool is chosen;
• correct User ID is entered;
• keyboard is not currently turned on "Caps Lock" function;
• font is not turned on Cyrillic (Russian letters);
• you have typed the correct password and complete code from the code card.

If you use Smart-ID, make sure that you have an active account in Smart-ID app and your mobile phone has Internet available. Make sure that PIN1 is entered in Smart-ID app within 2 minutes of appearance of the control code.

If you use new type of PIN-calculator, make sure that during authorization you enter APPLI 1 code. If also your spouse or colleagues use PIN-calculator, make sure that you use the right one.

If you are using ID card, make sure that your computer is prepared for working with ID card (ID card software has been installed and ID card reader is working), and correct PIN is entered.

If you do not remember the permanent password, You can order new one by calling to Consultation Centre 1884, +370 5 268 4444 or by visiting any Swedbank branch. When calling to Consultation centre, please prepare User ID and code card. Please take your passport or ID card with you, when visiting our branch.

Try other more convenient tool for accessing your Internet and mobile bank - Smart-ID, ID card or Mobile-ID.