International payment

Ordinary money transfer to an other bank will be sent within 2 bank business days, where a customer submits payment order before 22:00.
Urgent money transfer in EUR and USD to an other bank will be sent within 1 bank business day, where a customer submits payment order before 16:00, in other currencies – before 14:00.
Express money transfer in EUR and USD to an other bank will be sent on the same bank business day, where a customer submits payment order before 15:00.
Money transfer to Swedbank Group’s banks in EUR will be sent on the same bank business day, where a customer submits payment order
- in USD, SEK – before 16:00,
- in NOK and DKK – before 15:00,
- money transfer in other currencies to Swedbank Group’s banks in Latvia and Estonia - before 15:00,
- money transfer in other currencies to Swedbank Group’s banks in Sweden, Norway will be sent within 2 bank business days, where a customer submits payment order before 22:00.

Swedbank Group’s banks:

Swedbaml (SWIFT code: SWEDSESS), Sweden, Stockholm
Swedbank (SWIFT code: SWEDNOKK), Norway
Swedbank, AS (SWIFT code: HABAEE2X), Estonia
Swedbank, AS (SWIFT code: HABALV22), Latvia

After an international payment order has been sent, the date of money crediting to the beneficiary’s account is determined by the beneficiary’s bank.

Attention! In the prevention of money laundering and/or implementation of international sanctions payment transfer may be delayed and/or declined, in some cases restricting access to payment funds and other assets. You can find more information here.

When making money transfer to a foreign bank or transferring foreign currency to payment institutions registered in Lithuania, you must provide the following information:

name and address of the beneficiary;
beneficiary’s account number;
name of the beneficiary’s bank, its address and bank SWIFT code.

Confirm with the beneficiary what specific information must be additionally provided in the payment details when transferring funds and what requirements are applied by the beneficiary's bank.

Additional requirements for making transfers

In U.S. Dollars (USD):

If you do not provide the SWIFT code of the beneficiary’s bank in the payment order, you should specify the beneficiary’s bank name, address, and "ABA routing" code (9 digits).

Note: Additional fees from other banks may be deducted from the transferred amount in U.S. dollars even if you choose to pay all fees applied by this Bank and other banks for this transfer (OUR).

In Chinese renminbi yuan (CNY):

According to Chinese Republic law International payments in CNY are not allowed from/to private persons.

To banks in the United Arab Emirates:

The Central Bank of the United Arab Emirates (UAE) has set specific requirements for payments made to banks in the UAE. In addition to the usual information, the payment code must also be entered in the payment order details field. The code must be specified in the details field in the following format:

BENEFRES/AE/code/ payment details and/or invoice number

The beneficiary must provide the payment code to the payer. In the absence of the required information, the foreign bank may reject the payment or send an additional request.

Code table is here.

To banks in Canada: It is mandatory to provide the beneficiary’s full address (country, city, street, house number) and the beneficiary’s bank RTN or branch code (5 digits).

To banks in Japan: It is mandatory to provide the beneficiary’s bank branch code (3 digits). The beneficiary’s bank branch code can be indicated either before the beneficiary’s account number or next to the beneficiary’s bank name.

Swedbank carries out transfers of funds to banks and payment service institutions in Lithuania and other countries, except for: Afghanistan, American Samoa, Anguilla, Aruba, Belarus, Belize, Bhutan, Bonaire, Sint Eustatius and Saba, British Virgin Islands, Brunei Darussalam, Burkina Faso, Burundi, Central African Republic, Chad, Comoros, Cook Islands, Democratic People's Republic of Korea (North Korea), Djibouti, East Timor (Timor Leste), El Salvador, Equatorial Guinea, Eritrea, Eswatini (Swaziland), Fiji, Gambia, Grenada, Guinea, Guinea-Bissau, Haiti, Islamic Republic of Iran, Iraq, Kiribati, Lesotho, Marshall Islands, Mauritania, Myanmar (Burma), Federated States of Micronesia, Montserrat, Nauru, Niger, Niue, Northern Mariana Islands, Palau, Papua New Guinea, Russia, Saint Helena, Saint Lucia, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Syria, Solomon Islands, Somalia, South Sudan, Suriname, Tonga, Turks and Caicos, Tuvalu, Vanuatu, Bolivarian Republic of Venezuela, Wallis and Futuna, Western Sahara.

To submit a payment order in foreign currency to the banks registered in Lithuania, you have to complete an international payment order form. The execution of a money transfer in foreign currency will be charged according to the rates of fees charged for the Bank’s services and transactions at the time of the transaction, namely, charges for money transfer in foreign currency.

Your partner abroad shall know the following:

accurate name of the -correspondent bank abroad and its SWIFT code. Select the correspondent bank according to the currency instead of the country from which money will be transferred;
name of the beneficiary’s bank – Swedbank, AB and SWIFT code: HABALT22;
beneficiary’s account number with Swedbank, AB;
your name, surname and address or company name and address.

documentExamples of money transfer

You can cancel the payments in the "List of payments" section of the Internet Bank. In the " List of payments" you will find payment orders that you submitted after the established bank hours or on bank non-business days, if such payments were not sent from the bank.

Note: in certain cases (if technically possible) payment orders to transfer funds to other banks submitted on bank business days within 30 minutes after the established bank hours may be sent to the beneficiary's bank on the same bank business day.

If you do not find the payment you want to cancel in the "List of payments", then you need to send the message "Payment order cancellation" in the Internet Bank. In this case, the cancellation of the payment will be subject to a commission fee according to the applicable bank service and transaction fees, regardless of whether the funds will be refunded.

If the funds are credited to the beneficiary's account or the payment is sent from the bank, then the funds can be returned to the payer only with the consent of the beneficiary.

Important

Please be accurate when providing the beneficiary‘s account number so as to make sure that money will receive the desired beneficiary’s account.

Monetary funds received from abroad to the beneficiary’s account with Swedbank, AB are credited to the account only according to the beneficiary’s account number in IBAN format, i.e. the Bank does not verify, whether the account specified in the payment belongs to the beneficiary of the funds; for this reason, if a wrong account number is provided, money might be credited to another client’s account regardless of the specified beneficiary’s name, surname (company name).

What to do in emergencies?

If you've lost your card or any data used in your Authentication tools or if you suspect that they‘re disclosed to other people, immediately call us at any time of the day or night. We will block your card or access to Internet Bank account immediately and no one else will be able to access money in your bank accounts.

For private clients: call 1884 (or +370 5 268 4444)
For business clients: call +370 5 268 4422

We will also automatically block access to Internet Bank if incorrect login data (User ID or code from the PIN code generator) is entered 5 times in a row. You can unblock it by calling us at 1884 / +370 5 268 4422 (from 8:00 to 20:00 on working days, and from 9:00 to 16:00 on Saturdays). In case of a repeated block, you will have to visit the bank’s branch. You should book a visit in advance. Have you discovered any unauthorised transactions on your account performed prior to the blocking of Internet Bank access? Review your account statement and submit the information to us.

Secure your login data

You shouldn’t confirm transactions or logins to internet bank or app, which are not initiated by you under no circumstances.
You shouldn’t ever disclose your personal data or data used for login to internet bank & app to other persons, including family members, friends or bank employees, unless you are calling to the bank.
Do not write down, send by e-mail, SMS, etc. or otherwise save any confidential codes and passwords to unlock the screen of your computer or mobile phone. Create complex passwords, that are difficult to guess, memorise them and change them regularly. When creating PIN codes, be sure to make PIN codes in random number combination. Do not use combinations, such as 1111, 1234, dates of birth other personal details etc.
Remember that your User ID number is as important as your personal code, thus pay a great deal of attention to its security.
Keep in mind that after login you will have access to many services including external ones which do not require additional authentication.

Closing browsing session

The login session is terminated when no activity happens for 5 minutes. You will be asked to re-enter your login details. Time limits are used for security reasons, to prevent Internet Bank access if a user forgets to log off from his/her account after finishing using the Internet Bank.

Once you finish Internet Bank session, log off (by clicking 'Logoff') and close the browser.

Address of the Internet Bank website

On the computer:

Address of the Internet Bank website

By clicking on the lock sign you should see the correct Swedbank certificate:

Swedbank certificate

On the smart device:

Swedbank certificate

Before entering your login data, make sure that the website domain is “swedbank.lt”.

Take a moment to familiarise with our security recommendations:

Do not share your personal authentication means. If you want to give your family members or your employees rights to manage funds on your accounts, please, request the Bank to grant them respective rights. They will be able to use company’s accounts on behalf of their own and by using their own personal authentication means. You can revoke these rights at any time. It is also possible to order a supplementary card linked to your account for a family member to use.. Sharing the same authentication mean between the employees or family members is strictly forbidden.
Remember, that security of all your data (User ID, PIN codes, mobile phone number provided to the bank, personal number, etc.) is the key for protecting an access to your money.

If you’re using a public computer, avoid entering personal information as there might be malware that records your details.
Do not keep User ID number together with authentication means and their confidential codes.
Never send authentication data by email.
Never disclose your login information, unless you are initiating the call with the bank. No one has the right to request you to provide your personal number and authentication mean by phone. If you receive a call from a person stating he is an employee of the bank, end the conversation immediately.
Your Smart-ID or PIN generator PINs should not coincide with any part of your phone number or the sequence of numbers.
Always compare control number and read “see what you sign” if available.
By entering PIN2 of Smart-ID you are usually confirming a payment or an agreement. Be extra careful when doing it.
You will get an SMS when new Smart ID account is created. Contact bank immediately if it wasn’t you who created Smart ID.

When accessing internet bank via a laptop or stationary computer, follow these safety measures:

Install antivirus software and configure it to automatic update of the virus definitions database (at least one auto-update per day).
Install the local firewall. It should be configured so that it prevents connections from the Internet to your computer.
Use the latest browser and operating system available.
Turn on automatic updates for all software. If it cannot be updated automatically, regularly check on its latest software.
Set your browser to block pop-ups.

Check computer safety

More information on the ways to secure your device and to safely use other Internet services is available on the following websites:

https://www.esaugumas.lt/lt

Do not forget to follow safety measures when accessing internet bank via mobile devices:

Download applications only from trusted sources such as the App Store, Google Play or Windows Phone Apps – Microsoft store.
Do not jailbreak your mobile device to get around limitations set by your mobile network operator or device manufacturer. It will remove protections built into the device to defend against mobile threats.
Always screen lock your smart phone or any of your computers. If several levels of screen lock security are offered, always use the highest security level.
Do not allow other persons to use your phone or tablet were Swedbank App is installed.
Do not reveal the screen lock codes to other persons and do not allow to unlock your phone with other persons’ biometric data.
Use antivirus software.
Always adhere to the requirements or security alerts of the manufacturer of your phone device.

When shopping online, be prudent with your personal and financial data. Properly assess the threats, which you may encounter on the internet. We recommend to ensure protection of personal devices and always follow these safety tips:

Shop in reliable shops only. It is always safe to buy goods and services in well-known Lithuanian and foreign e-shops with a good reputation. Take a critical approach to unknown sellers and try to find out more information about their activity. Study public internet feedback about a specific online shop. Find out whether the website presents detailed contact data of its administrator (address, phone, email, etc.), and make sure it does not contain various errors in their links (additional words or letters, strange symbols), popup windows, advertisings, a great number of links instead of informative content.
Be cautious about discounts. You have found a high-quality product offered at a particularly low price? Before making a payment order, be sure that the company that offers the product really exists and is trustworthy. Be careful about advertisements in social networks. They may lead you to a fake online shop.

Safe shopping by card. When shopping in foreign e-shops, the most common way of payment is by card. In this case you will have to indicate the details of your payment card. If an online shop participates in international security programmes, special logos such as “MasterCard SecureCode”, and “Verified by Visa” for Visa cards are used in this shop. You may be redirected to internet bank to confirm payment transaction by logging in. Learn more about “Safe online shopping” programme here. Before making payment in online shop, please evaluate safety of such online shop and study public internet feedback about its activity.
Safe payment via electronic banking system. When shopping in Lithuanian online shops, usually you will be redirected to Swedbank internet bank account. You will recognise it from the Swedbank logo and internet bank address: https://www.swedbank.lt/banklink. It confirms that payment is made directly through the bank system. After you enter your login details, the website will automatically display the generated payment form.
Third party providers. As of 14/09/2019, when you shop online, you might be offered to use payment initiation service, offered by payment institution (PISP), other than the bank, to pay for goods or services. If you choose to initiate payment from your account, kept with the bank, you might be asked to fill in the payment order form in the PISP’s environment, and give your consent to transfer data, necessary for performance of payment transaction, and later to confirm payment order with the Swedbank internet bank authentication mean. If you have noticed any transaction in the account statement, not authorised by you, inform us immediately by calling +370 5 268 4444 (for private clients) or +370 5 268 4422 (for business clients).

Suspicious SMS messages. Stay alert!

Fraudsters could impersonalize bank by sending fraudulent SMS under our name to obtain personal and Authentication mean data. These messages usually offer to click on an indicated link, to open an attachment or to call the indicated phone number in order to allegedly update, revise, check or activate your account in internet bank.
Never answer to a SMS message requesting you to submit confidential data. Never click on the links and do not open attachments from the unknown sender because this way you can activate a virus, or you will be redirected to a fraudulent website.
In case you are clicked on the link and were redirected to a website resembling our site, do not enter any requested data and contact us. Here you can find the information on how you can recognise the authentic website.
If you suspect that other persons have gained access to your login data, contact us immediately or call us on +370 5 268 4422.

Suspicious emails or calls. Be cautious!

If you receive a suspicious call or email from an alleged “bank employee” or “police officer” requesting you to disclose confidential login details – under no circumstances disclose such information. Do not trust this person only because he or she knows something about you. Fraudsters can have different scenarios to steal money (they request to update data; inform about suspicious bank transactions, etc.), yet they have one common feature – they request to disclose confidential internet bank login data or to enter the generated code of Authentication mean and transaction confirmation.
Neither bank employees nor representatives of law enforcement or other institutions contact residents requesting them to disclose their Internet Bank details (User ID, PIN codes, etc.) or initiate as well as confirm transactions not initiated by you. Therefore, stay alert and do not open suspicious emails. Make sure that you log in to the Internet Bank via the right website (https://www.swedbank.lt).

Here are some of the most common indicators that a phone call or email or SMS that you have received is most likely a scam or an attack:

Any message that communicates a tremendous sense of urgency. The criminals are trying to rush you into making a mistake.
Any message that pressures you into bypassing or ignoring our policies and procedures.
Any message that promotes possibilities to gain high profit. If it sounds too good to be true, it probably is.
Be very suspicious of any phone call or message that pretends to be an official or government organization urging you to take immediate action.

You have found the security flaw? Notify us!

It is important for us at Swedbank that our customers can feel safe and secure when managing their monetary affairs with our electronic channels. Therefore, we seek to ensure the highest security level in IT systems. Despite this, an error may slip by. If you have found a security flaw, we would like to hear more about it to be able to correct the problem as soon as possible.

How do you report?

Send an email to us at responsible-disclosure@swedbank.com. We prefer that you use our public PGP key to protect the information you send over. Make sure to have included the following information:

Detailed description of the vulnerability containing such info as URL and type of vulnerability;
The necessary information that we need in order to reproduce the problem;
If applicable, a screenshot of the vulnerability you have found;
Contact information, name and surname, email, phone number, and your public PGP key (if you have one).

This personal data submitted by you will be processed by Swedbank in order to inform you about the analysis of IT security flaws noticed by you and their correction, and, if necessary, to contact you regarding the revision of the information submitted by you. More information about Swedbank’s data processing procedure is available in the Swedbank Principles of Processing Personal Data at www.swedbank.lt.

What can you report?

You can report security flaws that you have found in any of our services. Examples of security flaws are cross-site scripting, flaws in encryption or flaws with security implications in logic controls. The reporting service is not designated for other logical errors, errors in texts, questions about our services, questions about the security of our services or similar.

What can you expect from Swedbank?

We will confirm that we have received your description, continuously keep you updated while we process the issue, and inform you when the issue is fixed. Claims for compensation as a condition for sending in a vulnerability are not accepted.

What is required from you?

It is important for both us and our clients that you follow good practice, i.e. that:

You do not use the vulnerability to access or attempt to access information that does not belong to you;
You do not use the vulnerability to remove or modify information;
You do not affect the availability of our services;
You give us an opportunity to fix the reported vulnerability before going public with it.

Can you file a report anonymously?

Yes, but then we cannot respond back and keep you updated on the status.

PGP key

Key ID: 0x0AD6CCAF

Control code: 2D14 4030 6D4B 68C3 F286 3AC6 333B E8E4 0AD6 CCAF

We encourage you to update your browser and operating system version as soon as update is released. These updates can be set up automatically for better security and experience in our digital channels. We officially support these browser versions:

Google Chrome 88 and later;
Microsoft Edge 88 and later;
Mozilla Firefox 89 and later;
Safari 15 and later.

Note: If old versions of above mentioned web browsers are installed on your device or you are using Windows XP operating system, you will have no possibility to use our internet bank services.

Fees:

Credit transfers

International payment

International money transfer