Answers and fast solutions to everyday issues are readily available in the Frequently Asked Questions section of our Internet Banking site.
If you are our customer, please contact us via bank message.
If you are not our customer, please contact us by e-mail.
Depending on type of question, answer will be provided within 2-3 working days.
International money transfer is remittance of monetary funds to the Beneficiary’s account held with the payment service provider’s institution in a country other than the Republic of Lithuania, or with a branch (affiliate) in such other country as well as the transfer of money in currency other than euros to the Beneficiary’s account opened with another payment service provider’s branch (affiliate) in the Republic of Lithuania
Swedbank Group’s banks:
After an international payment order has been sent, the date of money crediting to the beneficiary’s account is determined by the beneficiary’s bank.
To make a money transfer to a foreign bank or a bank registered in Lithuania, please indicate:
If you make money transfer in euros or in any other currency of the European Union / European Economic Area to the countries of the European Union / European Economic Area, it is not required to specify SWIFT code of the beneficiary’s bank. The bank’s information system will automatically select the beneficiary’s bank’s SWIFT code according to the specified beneficiary’s account in IBAN format.
To submit a payment order in foreign currency to the banks registered in Lithuania, you have to complete an international payment order form. The execution of a money transfer in foreign currency will be charged according to the rates of fees charged for the Bank’s services and transactions at the time of the transaction, namely, charges for money transfer in foreign currency.
Your partner abroad shall know the following:
Examples of money transfer
European ordinary payment is an international payment in euros to the EU countries, Iceland, Liechtenstein, Norway, and Switzerland:
It is a standardised, SEPA (Single Euro Payments Area), credit payments that meet the standards, taxes are paid in parts (SHA), it is required to indicate the beneficiary’s bank SWIFT (BIC) code and the beneficiary’s account in IBAN format. These payment orders are sent off and credited to the beneficiary’s account in one bank business day.
If a payment order in euros misses the international beneficiary’s bank account number IBAN or SWIFT (BIC), a foreign bank will have the right to take an additional service fee for the handling of a payment order or a higher fee may be charged for the crediting of money.
International transfers in Russian rubbles will be executed successfully, if the following is provided:
When sending off international payment orders in RUB, the Russian text needs to be supplemented with Latin letters using the transliteration table:
International transfers in Belarusian rubbles will be successfully executed, if the following is provided:
In the payment purpose box, invoice and contract number, contract conclusion date and content in words (product name, transaction name) must be indicated.
You can cancel the payments in the "List of payments" section of the Internet Bank. In the " List of payments" you will find payment orders that you submitted after the established bank hours or on bank non-business days, if such payments were not sent from the bank.
Note: in certain cases (if technically possible) payment orders to transfer funds to other banks submitted on bank business days within 30 minutes after the established bank hours may be sent to the beneficiary's bank on the same bank business day.
If you do not find the payment you want to cancel in the "List of payments", then you need to send the message "Payment order cancellation" in the Internet Bank. In this case, the cancellation of the payment will be subject to a commission fee according to the applicable bank service and transaction fees, regardless of whether the funds will be refunded.
If the funds are credited to the beneficiary's account or the payment is sent from the bank, then the funds can be returned to the payer only with the consent of the beneficiary.
Please be accurate when providing the beneficiary‘s account number so as to make sure that money will receive the desired beneficiary’s account.
Monetary funds received from abroad to the beneficiary’s account with Swedbank, AB are credited to the account only according to the beneficiary’s account number in IBAN format, i.e. the Bank does not verify, whether the account specified in the payment belongs to the beneficiary of the funds; for this reason, if a wrong account number is provided, money might be credited to another client’s account regardless of the specified beneficiary’s name, surname (company name).
If you've lost your card or any data used in your Authentication tools or if you suspect that they‘re disclosed to other
people, immediately call us at any time of the day or night. We will block your card or access to Internet Bank account
immediately and no one else will be able to access money in your bank accounts.
We will also automatically block access to Internet Bank if incorrect login data (User ID or code from the PIN code
generator) is entered 5 times in a row. You can unblock it by calling us at 1884 / 1633 (from 8:00 to 20:00 on working days,
and from 9:00 to 16:00 on Saturdays). In case of a repeated block, you will have to visit the bank’s branch. You should book
a visit in advance. Have you discovered any unauthorised transactions on your account performed prior to the blocking of
Internet Bank access? Review your account statement and submit the information to us.
The login session is terminated when no activity happens for 5 minutes. You will be asked to re-enter your login details.
Time limits are used for security reasons, to prevent Internet Bank access if a user forgets to log off from his/her account
after finishing using the Internet Bank.
Once you finish Internet Bank session, log off (by clicking 'Logoff') and close the browser.
On the computer:
By clicking on the lock sign you should see the correct Swedbank certificate:
On the smart device:
Before entering your login data, make sure that the website domain is “swedbank.lt”.
When shopping online, be prudent with your personal and financial data. Properly assess the threats, which you may
encounter on the internet. We recommend to ensure protection of personal devices and always follow these safety tips:
It is important for us at Swedbank that our customers can feel safe and secure when managing their monetary affairs with
our electronic channels. Therefore, we seek to ensure the highest security level in IT systems. Despite this, an error may
slip by. If you have found a security flaw, we would like to hear more about it to be able to correct the problem as soon as
Send an email to us at email@example.com. We
prefer that you use our public PGP key
to protect the information you send over. Make sure to have included the following information:
This personal data submitted by you will be processed by Swedbank in order to inform you about the analysis of IT security
flaws noticed by you and their correction, and, if necessary, to contact you regarding the revision of the information
submitted by you. More information about Swedbank’s data processing procedure is available in the Swedbank Principles of
Processing Personal Data at
You can report security flaws that you have found in any of our services. Examples of security flaws are cross-site
scripting, flaws in encryption or flaws with security implications in logic controls. The reporting service is not
designated for other logical errors, errors in texts, questions about our services, questions about the security of our
services or similar.
We will confirm that we have received your description, continuously keep you updated while we process the issue, and
inform you when the issue is fixed. Claims for compensation as a condition for sending in a vulnerability are not accepted.
It is important for both us and our clients that you follow good practice, i.e. that:
Yes, but then we cannot respond back and keep you updated on the status.
Key ID: 0x0AD6CCAF
Control code: 2D14 4030 6D4B 68C3 F286 3AC6 333B E8E4 0AD6 CCAF
We encourage you to update your browser and operating system version as soon as update is released. These updates can be set up automatically for better security and experience in our digital channels. We officially support these browser versions:
Responding to requests provided in this form we will be able to provide only general information about services of the Bank. If you have questions related with your financial information in “Swedbank”, login to the internet bank and write a message.
We hope that Internet bank measured up to your expectations. If you have any comments or proposals, please send them to firstname.lastname@example.org