• Order of a new payment card and postal delivery thereof

  • You can order a new payment card in the Internet bank of “Swedbank”. Instruction is available here
  • The PIN code of the card will be displayed at the moment of the card activation in the Internet bank.
  • Do not forget to verify the card delivery address (postal delivery address).
  • You will receive the card within one week as of the date of the order. If you do not receive the card within a week after the day it was ordered, inform the bank “Swedbank” about it.
  • The delivered card is inactive, therefore, you will be able to use it only after you activate it in “Swedbank” Internet bank.
  • Activate your card only after having received the letter. If the received envelope with the card is damaged, do not activate the card, but address “Swedbank” regarding the issuance of a new card!
  • If you have ordered an additional card for your family member or another person, the letters with the PIN code and the card will be delivered to the address specified by you. Give the envelope with the PIN code and the envelope with the card to the person it is addressed to without opening it. Activate the card of this person.

  Note that in this case you agree to assume all the risk related to the sending and delivery of the card and the PIN code to the user.

• Delivery of the renewed payment card by post

  • By the date of expiry of the available debit card, a renewed card is produced, if at least one payment operation or cash deposit or withdrawal through ATMs was performed with it within the last 35 days.
  • By the date of expiry of the available credit card, a renewed card is produced if the contractual terms and conditions are properly fulfilled.
  • You can order postal delivery of the renewed card (instruction). You can do this during the whole period of validity of the old card, except for the last two months before the expiry of the card. This means that if your card is valid until 30 November 2018, you can order postal delivery of the renewed card before 30 September 2018.
  • The renewed card will be sent to your home or work address specified by you.
  • You can use the card only after you activate it in “Swedbank” Internet bank. The old PIN code will be valid for the new card. Activate the card not later than within 60 calendar days from the expiry of the old card. You will not be able to activate the card after this deadline, since it will be blocked.
  • After the new card is activated, the old card will no longer be valid. Destroy the old card in a safe manner.

• Card blocking and unblocking

  If you have lost the card, block it immediately by logging in to “Swedbank” smart application or your account in the Internet bank. If you find your card within 10 days, you can unblock it. You can also at any moment unblock the PIN code of the blocked card in an ATM, if you remember it.

• Card limits

  • The limit of operations of payment for goods and services specify the maximum amounts you can spend for payments with card per day, week or month.
  • The limit of operations of cash withdrawals specify the maximum amount you can withdraw per day, week or month.

    Note! Having increased the “Limit of daily operations”, the monthly amount of cash, which can be withdrawn free of charge, does not change.

  • The limit of payment operations through ATMs specifies the maximum amount you can spend when paying for services through ATMs (payment of “TeliaLietuva” and “Bitė” mobile telecommunication services or refill of the pre-paid accounts “Extra”, “Labas” and “Pildyk” of your mobile phones).

    By increasing the limits of payment card operations, you assume responsibility for the fact, that, in the event of unauthorised use of your money resulting from the loss of you card or(and) PIN code, the bank will compensate the amount not exceeding the standard limits of bank operations set by the bank. Standards limits of operations are available here

Useful links