Answers and fast solutions to everyday issues are readily available in the Frequently Asked Questions section of our Internet Banking site.
If you are our customer, please contact us via bank message.
If you are not our customer, please contact us by e-mail.
If you are unable to log in, we invite you to check the following settings and make sure, that
If you use Smart-ID, make sure that you have an active account in Smart-ID app and your mobile phone has Internet available. Make sure that PIN1 is entered in Smart-ID app within 2 minutes of appearance of the control code.
If you use new type of PIN-calculator, make sure that during authorization you enter APPLI 1 code. If also your spouse or colleagues use PIN-calculator, make sure that you use the right one.
If you are using ID card, make sure that your computer is prepared for working with ID card (ID card software has been installed and ID card reader is working), and correct PIN is entered.
If you do not remember the permanent password, You can order new one by calling to Consultation Centre 1884, +370 5 268 4444 or by visiting any Swedbank branch. When calling to Consultation centre, please prepare User ID and code card. Please take your passport or ID card with you, when visiting our branch.
Try other more convenient tool for accessing your Internet and mobile bank - Smart-ID, ID card or Mobile-ID.
A one-time agreement administration fee applied in the Internet bank – 1,5 % of the amount of the loan, min. EUR 22, whereas at a bank branch you would be subject to 1,5 % of the amount of the loan, min. EUR 35.
Agreement conclusion fee applied on internet bank is less than the agreement conclusion fee that is applied in bank branch.
A one-time agreement administration fee applied in the Internet bank –1,5 % of the amount of the loan, min EUR 22, whereas at a bank branch you would be subject to 1,5 % of the amount of the loan, min. EUR 35.
Agreement conclusion fee applied on internet bank half the agreement conclusion fee that is applied in bank branch.
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Upon expiry of period of use of credit limit (after 12 months) and failing to extend it, you will be able to repay the portion of a credit used in repayment term of 48 months.
When purchasing real property is the purpose of a loan, it is required to register purchased real
property on the name of the borrower in The Real Property Register and Cadastre of the Republic of
Lithuania in 90 days from the date of loan agreement signing.
When repair is the purpose of a loan, the customer or the co-borrower must be the owner of real property
to be repaired on the day the loan is granted.
Vehicle must be registered in the name of the borrower in SE “Regitra” vehicle register within 30 days after signing the agreement.
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Responding to requests provided in this form we will be able to provide only general information about services of the
Bank. If you have questions related with your financial information in “Swedbank”, login to the
and write a message.
We hope that Internet bank measured up to your expectations. If you have any comments or proposals, please send them to firstname.lastname@example.org