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When loan repayment difficulties are encountered

We care for long-term and sustainable cooperation with our customers.

We stay together at the time of success and when it is necessary to overcome the challenges or problems faced. We know that in order to overcome temporary difficulties the most important thing is mutual trust, openness and willingness to act jointly.

Even in most difficult situations cooperation and seeking a solution with the Bank’s specialist helps avoid loan default consequences. Each credit institution is interested in maintaining the customer solvency, and the main goal is to ensure long-term financial stability and to maintain good borrowing history for the customer. We would like to note that the credit history of the customer has a direct influence on the credit terms and sometimes can reduce possibility of obtaining a credit in future.

Consider the existing situation responsibly. It is necessary to assess personal and family situation, i.e. income, expenses and financial obligations as well as the balance of funds remaining for subsistence.

Assess your possibilities to reduce expenses, i.e. prepare an action plan. Often, preparation of such a plan might lead to at least minimum changes in your lifestyle, but financial discipline, when introduced in good time, can help avoid larger problems in the longer run. You can always find recommendations on management of private finances on the page of Swedbank Institute of Private Finances.

When significant deterioration of financial situation (reduced income, loss of job) causes financial tension in your private budget, in addition to preparing an action plan it is also recommended to apply to the Bank’s specialist and discuss the existing situation and planned actions. When the Bank’s specialist starts clarifying the situation, he can ask you to submit different documents that are relevant in such case. For example, the Bank’s specialist can ask you to submit documents demonstrating your income, etc. These documents are necessary for the assessment of the current situation with maximum objectivity and finding the most appropriate solution. If it is agreed to restructure loan conditions, amendments to the loan agreement will be signed.

Remember – the earlier you discuss with the Bank’s specialist the arising or imminent problems, the easier it will be to address them. You can apply by connecting to your internet banking and writing an internet bank message, calling at the Bank’s short number 1884.

Customers who have lost their jobs and who had concluded the Loan Payment Protection Insurance contract may submit their claims by emailing to zalos@swedbank.lt or by completing a special form on their personal internet banking account.

If your grace period ends, but you still have difficulties repaying the loan, we will offer you various solutions to cope with payment difficulties. Please view the options below, fill in the relevant application, and let us find a suitable solution together.

Solutions usually suggested by the Bank to customers who are unable to repay loan instalments:

In the case of mortgage loans, having considered the customer’s situation we can suggest the following solutions or their combinations:


  • Change of the loan instalment repayment day – this solution is suggested when the day on which wage, benefits or other earnings are received changes. You can change the loan instalment repayment day free of charge by connecting to your internet banking, selecting the link ′My agreements‛.
  • Adjustment of the loan repayment schedule and/or extension of the loan maturity in order to reduce monthly instalments. You can apply by connecting to your internet banking and writing an internet bank message, calling at the Bank’s short number 1884.
  • Arrangement for the deferral period of loan repayment instalments during which the customer will pay only loan interest. Deferral of loan repayment instalments shall be possible when at least one of the following circumstances exists: the borrower’s marriage is dissolved; the borrower’s spouse dies; the borrower or his (her) spouse becomes unemployed; the borrower is recognised fully or partially incapable to work in accordance with the procedure set forth in the Law of the Republic of Lithuania on the Social Integration of the Disabled; and in other circumstances. The customer can apply by connecting to his (her) internet banking and writing an internet bank message, calling at the Bank’s short number 1884.

In the case of consumer credits (a consumer loan, a credit card, etc.), having considered the customer’s situation we can suggest the following solutions or their combinations:


  • Change of the loan instalment repayment day – this solution is suggested when the day on which wage, benefits or other earnings are received changes. The loan instalment payment day can be changed free of charge by connecting to internet banking and selecting the link ′My agreements‛.
  • Extension of the loan maturity – the customer’s loan repayment period is extended in order to reduce monthly instalments. The customer can apply by connecting to his (her) internet banking and writing an internet bank message, calling at the Bank’s short number 1884.
  • Arrangement for the deferral period of loan repayment instalments during which the customer will pay only loan interest. The customer can apply by connecting to his (her) internet banking and writing an internet bank message, calling at the Bank’s short number 1884.

In the case of leasing, having considered the customer’s situation we can suggest the following solutions or their combinations:


  • Change of the lease payment day - this solution is suggested when the day on which wage, benefits or other earnings are received changes. The lease payment day can be changed free of charge by connecting to the internet banking and selecting the link ′My agreements‛.
  • Adjustment of the repayment schedule and/or extension of the lease agreement term in order to reduce monthly instalments. The customer can apply by connecting to his (her) internet banking and writing an internet bank message, calling at the Bank’s short number 1884.

In the case of customers who are called up for doing continuous mandatory initial military service, having considered the customer’s situation we can suggest the following solutions or their combinations:


  • Change of the loan instalment repayment day – this solution is suggested when the day on which wage, benefits or other earnings are received changes. The loan instalment repayment day can be changed free of charge by connecting to internet banking and selecting the link ′My agreements‛.
  • Deferral of loan repayment instalments and/or extension of loan maturity by making an arrangement that the customer will pay only loan interest and/or that the loan maturity will be extended in order to reduce monthly instalments. In the case of home loans / mortgage loans the deferral of interest is also be possible, i.e. by making an arrangement on payment of interest immediately on expiry of the continuous mandatory initial military service period or on payment of deferred interest on expiry of the continuous mandatory initial military service period according to the newly concluded interest payment schedule. Conscripts doing their continuous mandatory initial military service who would like to change the terms and conditions of the existing agreement, in the first instance, must furnish the Bank with certificates issued by regions which call them up for service demonstrating that they were actually called up to military units and will have to do the military service for 9 months. The application and certificates shall be submitted by visiting the Bank’s branch prior to leaving for the military service.

On 17 April 2020 Swedbank, AB and other members of the Association of Lithuanian Banks signed a moratorium on a temporary deferral of credit commitments for private customers. The moratorium provides for a possibility to bank customers who are experiencing temporary financial difficulties due to COVID-19 to postpone their home loan repayments for up to 12 months and their leasing and consumer loan repayments for up to 6 months; however, the customers will have to pay interest and/or make other periodic payments (e.g. insurance premiums). The moratorium was in force until 30 September 2020.

We would like to draw attention to the fact that, for example, when planning to go abroad or in some other circumstances it may be difficult to communicate directly with the Bank on the matters of changing the terms and conditions of the existing agreement; therefore, it is recommended:

  • To authorise a reliable person so that in unforeseen circumstances such reliable person could take care of the loan restructuring. It shall also be necessary to submit to the Bank’s specialist the power of attorney and contact details of the authorised persons.
  • To take care in advance that on the loan instalment repayment day the funds available in the bank account are sufficient for making the payments. The account balance should be a little larger than necessary for the repayment of the principal, so that, for example, when the time comes to pay for a debit card and the fee is debited the debt does not accrue in the account.

The Guidelines for management of debts resulting from default of customers on financial obligations under credit agreements approved by the Bank of Lithuania (applicable to home loans and mortgage loans) in PDF format.

While understanding that the situation and needs of each customer are individual, we offer personalised solutions and invite everybody who needs assistance, financial advice or solution to apply to the Bank’s specialists without undue delay.

For more information please call us at 1884 or write an internet bank message.

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