We stay together at the time of success and when it is necessary to overcome the challenges or problems faced. We know that in order to overcome temporary difficulties the most important thing is mutual trust, openness and willingness to act jointly.
Even in most difficult situations cooperation and seeking a solution with the Bank’s specialist helps avoid loan default consequences. Each credit institution is interested in maintaining the customer solvency, and the main goal is to ensure long-term financial stability and to maintain good borrowing history for the customer. We would like to note that the credit history of the customer has a direct influence on the credit terms and sometimes can reduce possibility of obtaining a credit in future.
Consider the existing situation responsibly. It is necessary to assess personal and family situation, i.e. income, expenses and financial obligations as well as the balance of funds remaining for subsistence.
Assess your possibilities to reduce expenses, i.e. prepare an action plan. Often, preparation of such a plan might lead to at least minimum changes in your lifestyle, but financial discipline, when introduced in good time, can help avoid larger problems in the longer run. You can always find recommendations on management of private finances on the page of Swedbank Institute of Private Finances.
When significant deterioration of financial situation (reduced income, loss of job) causes financial tension in your private budget, in addition to preparing an action plan it is also recommended to apply to the Bank’s specialist and discuss the existing situation and planned actions. When the Bank’s specialist starts clarifying the situation, he can ask you to submit different documents that are relevant in such case. For example, the Bank’s specialist can ask you to submit documents demonstrating your income, etc. These documents are necessary for the assessment of the current situation with maximum objectivity and finding the most appropriate solution. If it is agreed to restructure loan conditions, amendments to the loan agreement will be signed.
Remember – the earlier you discuss with the Bank’s specialist the arising or imminent problems, the easier it will be to address them. You can apply by connecting to your internet banking and writing an internet bank message, calling at the Bank’s short number 1884.
Customers who have lost their jobs and who had concluded the Loan Payment Protection Insurance contract may submit their claims by emailing to email@example.com or by completing a special form on their personal internet banking account.
If your grace period ends, but you still have difficulties repaying the loan, we will offer you various solutions to cope with payment difficulties. Please view the options below, fill in the relevant application, and let us find a suitable solution together.
In the case of mortgage loans, having considered the customer’s situation we can suggest the following solutions or their combinations:
In the case of consumer credits (a consumer loan, a credit card, etc.), having considered the customer’s situation we can suggest the following solutions or their combinations:
In the case of leasing, having considered the customer’s situation we can suggest the following solutions or their combinations:
In the case of customers who are called up for doing continuous mandatory initial military service, having considered the customer’s situation we can suggest the following solutions or their combinations:
On 17 April 2020 Swedbank, AB and other members of the Association of Lithuanian Banks signed a moratorium on a temporary deferral of credit commitments for private customers. The moratorium provides for a possibility to bank customers who are experiencing temporary financial difficulties due to COVID-19 to postpone their home loan repayments for up to 12 months and their leasing and consumer loan repayments for up to 6 months; however, the customers will have to pay interest and/or make other periodic payments (e.g. insurance premiums). The moratorium was in force until 30 September 2020.
We would like to draw attention to the fact that, for example, when planning to go abroad or in some other circumstances it may be difficult to communicate directly with the Bank on the matters of changing the terms and conditions of the existing agreement; therefore, it is recommended:
The Guidelines for management of debts resulting from default of customers on financial obligations under credit agreements approved by the Bank of Lithuania (applicable to home loans and mortgage loans) in PDF format.
While understanding that the situation and needs of each customer are individual, we offer personalised solutions and invite everybody who needs assistance, financial advice or solution to apply to the Bank’s specialists without undue delay.
For more information please call us at 1884 or write an internet bank message.
Responding to requests provided in this form we will be able to provide only general information about services of the Bank. If you have questions related with your financial information in “Swedbank”, login to the internet bank and write a message.
We hope that Internet bank measured up to your expectations. If you have any comments or proposals, please send them to firstname.lastname@example.org