The online payments feature must be enabled for each card separately.
Before confirming the purchase, check if the details and value of the purchase are stated accurately on the merchant’s page.
We recommend shopping at stores with websites bearing the Mastercard SecureCode and/or Verified by Visa logotypes which denote a secure purchase system.
If the merchant has joined the Mastercard SecureCode and/or Verified by Visa system, then for extra safety the purchase will need to be verified via Swedbank Internet Banking.
If the store’s website doesn’t have the Mastercard SecureCode and/or Verified by Visa logo, then additional verification via Swedbank Internet Banking is required. Card payments may fail at some online stores. In such cases information about other payment options can be provided to you only by the retailer.
Even greater security requirements under EU directive take effect from Jaunary 2021. Card payments may fail at some online stores. In such cases information about other payment options can be provided to you only by the retailer.
In case of supplementary card, the cardholder needs to have an active Swedbank Internet Banking user account. If you don’t have one, contact the bank for further instructions.
If the user ID or code/password is entered incorrectly more than 5 times in a row, Swedbank will block access to the respective Internet Banking user account. In such an event contact the bank by phone on + 370 5 268 4444 or 1884 for instructions on how to unblock access.
The participating merchants have the following logos displayed at their internet store:
If the card is registered with the merchant for recurring purchases and a separate contract for it exists between the customer and the merchant, the merchant will be able to charge for transactions.
For example, if a user profile has been created, card details have been supplied and a contract has been signed on iTunes, Apple and Google website, then purchases will be charged to the card according to the contract irrespective of whether or not the card is registered for internet shopping.
Since January 1, merchants are required to provide secure internet shopping. Otherwise, the transaction can be declined. The requirements apply to all European merchants and card issuers. The changes are aimed at making online shopping even more secure for customers - reducing the fraud risks, ensuring the confidentiality of the user data.
Since some online stores may not be able to prepare properly, in order to avoid inconvenience for customers who pay with a card online, Lithuania has a transitional period of 3 months. This means that in January customer card transactions in online stores will not be rejected if they do not exceed 500 EUR, in February - 250 EUR, in March - 100 EUR. Exceeding these limits, and from April - regardless of the amount, online card purchase may fail if the online store is not ready to request payment with strong customer authentication.
One of the options is to look for the Secure Shopping logotype on the merchant’s website.
However, keep in mind that a transaction can also be successful in situations when merchant’s website doesn’t have such a logotype. You can also check if the merchant provides other payment methods. We urge to always make sure that the internet shop and the retailer are safe!
Responding to requests provided in this form we will be able to provide only general information about services of the Bank. If you have questions related with your financial information in “Swedbank”, login to the internet bank and write a message.
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