Answers and fast solutions to everyday issues are readily available in the Frequently Asked Questions section of our Internet Banking site.
If you are our customer, please contact us via bank message.
If you are not our customer, please contact us by e-mail.
Depending on type of question, answer will be provided within 2-3 working days.
*If the merchant accepts this type of payment card
You will receive the card’s PIN code in a separate letter. Activate your card only upon receipt of both letters. Parent/guardian can activate your card in their own internet bank.
After receiving the card, activate it in your internet bank (if you have parents' consent to use banking services)
Note! PIN code remains the same for automatically renewed cards.
In order to shop online, enable the card’s online payment feature.
Terms and conditions of debit cards
Charges of debit cards
* Not applicable to Youth Programme participants
Valid from 2018.10.31
From 1 September 2016, new MasterCard WEB payment cards are no longer issued, also these cards are not renewed or replaced when they are missing, lost or due to any other reasons – in the specified cases Contactless MasterCard WEB payment cards are issued.
No fee shall be charged on a client who is covered by the Service Plan for participants in the Plan “One+” of Youth Programme “Convenient”, for participants in the Plan “Two+” and “Three+” of Youth Programme “Convenient” or for participants in the Plan “Four+” of Youth Programme “Convenient”. The fee shall be charged from the moment when the client ceases being a participant in the Youth Programme or refuses the Service Plan for participants in the Plan “One+” of Youth Programme “Convenient”, for participants in the Plan “Two+” and “Three+” of Youth Programme “Convenient” or for participants in the Plan “Four+” of Youth Programme “Convenient” (depending on the Service Plan that was applied to the client).
The fee shall be debited after activating the card.
The renewed card may be delivered by the decision of Swedbank, AB, i.e. without a separate customer’s request.
In the case of withdrawal of more than EUR 290 per month, a fee of 0.4% shall be charged on the amount exceeding EUR 290. The fee shall be debited on 15 next month.
Information about partners offering cash disbursement service for payment cards issued by Swedbank is available on the internet website www.swedbank.lt.
When card transaction is made in currency other than euro (including a cash-out with a card), conversion to euro is being calculated using „Mastercard International“ or „Visa Europe Services Inc“ currency exchange rate at transaction processing day and increasing the amount by value stated in the pricelist.
Total limits of operations (expect for cash-in limit in ATMs) may be changed on the client’s request.
We want to make online shopping safer for you. That’s why the internet shopping option must be activated in case of each Mastercard and Visa cards that have been issued by Swedbank and are used to make purchases online.
Read more about internet shopping.
You can check your account balances, manage your cards, transfer money, etc. in your phone.
Manage your daily finances more conveniently, get travel insurance, shop safely online.
Responding to requests provided in this form we will be able to provide only general information about services of the Bank. If you have questions related with your financial information in “Swedbank”, login to the internet bank and write a message.
We hope that Internet bank measured up to your expectations. If you have any comments or proposals, please send them to firstname.lastname@example.org