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Bank will execute payment as instant, if:

  • Beneficiary account is within a payment institution registered in Lithuania that has joined Instant payments scheme.
  • Transfer amount is less than EUR 15 000 and it’s being made via Swedbank app or Internet bank.
  • There are enough funds on your account and the date of payment execution is not set in the future.
SEPA – a Single Euro Payments Area consisting of EU member states as well United Kingdom, Andorra, Iceland, Liechtenstein, San Marino, Monaco, Norway, Switzerland and Vatican (Holy See) and is a payment-integration initiative of the European Union for simplification of bank transfers denominated in euro.

Transfer money in a simple and easy way

  • Fast and convenient money transfers available 24/7
  • User-friendly and simple payment form
  • Get notifications about transactions

Money transfers between your own/company’s or other accounts within Swedbank.

  • Transfers can be made in euros and in foreign currencies.
  • Beneficiary will receive money within seconds 24/7.

You can initiate a payment and transfer money at any time via Internet bank, Swedbank app or Swedbank Gateway.

It’s simple and easy, you’ll just need to fill in:

  • Beneficiary’s name or company's name
  • Beneficiary account number
  • Payment details or reference number

Note! After entering beneficiary account number, name of the account holder bank will appear automatically besides it.

  • If both the beneficiary and the remitter have accounts within Swedbank, AB, the match between beneficiary’s name and account number will be verified. If an obvious mismatch will be detected, the transfer will not be executed.
  • When making a money transfer to the STI, the State Social Insurance Fund (SODRA) and Customs Department, you’ll have to enter the beneficiary’s reference number.
  • If you need to plan a money transfer soon, you can prepare a payment order for up to a year in advance. Money will be transferred on your chosen day if there will be enough funds on account.
  • It‘s always convenient to use defined payments for making money transfers faster. You can create them yourself in internet bank.

Transfer money to others by using their phone number only. Find out more

Transfers in euros to accounts in banks or payment institutions registered in Lithuania or to SEPA area

The account number of the beneficiary in IBAN format.
Transfer charges are shared between the remitter and the beneficiary (SHA).

  • Ordinary payment will be credited to the beneficiary account on the same business day in case You submit the order before 4:00 p.m.
  • Money transfers to accounts in another banks or payment institutions in Lithuania can be executed as instant payments.

You can initiate a payment at any time via Internet bank, Swedbank app or Swedbank Gateway.

Money transfer to an account in another bank or payment institution in Lithuania can be executed as instant payment. It means that it will be executed automatically within several seconds 24/7.

Bank will execut payment as instant, if:

  • Beneficiary account is within a payment institution registered in Lithuania that has joined Instant payments scheme.
  • Transfer amount is less than EUR 15 000 and it’s being made via Swedbank app or Internet bank.
  • There are enough funds on your account and the date of payment execution is not set in the future.

In other cases, you will be able to make the money transfer as ordinary or as urgent payment. Urgent payments ordered until 4:00 PM on business day, will be executed immediately. However, the time when money will be credited to other bank’s account depends on beneficiary’s bank.

Note! A higher fee is applied for urgent payments.

If you need to make a transfer in Euros to an account in any other SEPA country, click here.

  • You’ll get suggestions of possible beneficiaries if you’ve already transferred them money previously.
  • You’ll always see the fee applicated before confirming payment.
  • Always double check the beneficiary’s name and account number you’ve entered. If a wrong account number is provided, money might be sent to another customer’s account regardless of the specified beneficiary’s name, surname (company name).
  • Your rights when making payments in EU
Fees shown by payment order delivery channels Payment order delivery and execution
Swedbank Internet Banking for Business Clients Swedbank Gateway for Business Clients Over-the-counter Hour Day
Within Swedbank, AB (SHA)
to one's own bank account Free of charge Free of charge 2 Eur T0
to other persons' bank account 0,23 Eur 0,23 Eur 2 Eur T0
Mass payment order presentment Free of charge Free of charge - T0
Mass credit transfer SEPA
Note: the fee is applicable to money transfers to each separate beneficiary indicated in the Mass payment order.
to natural persons' account EUR 0.23 0,23 Eur - T0
to legal persons' account 0,23 Eur 0,23 Eur - T0
To banks incorporated in Lithuania (SHA)
Instant1 0,41 Eur - - - T0
Ordinary 0,41 Eur 0,41 Eur 2 Eur 16:00 T0
Urgent
Note: sent to the beneficiary's bank without delay
26 Eur 26 Eur 29 Eur 16:00 T0
Mass payment order presentment Free of charge Free of charge - T0
Mass credit transfer SEPA Note: the fee is applicable to money transfers to each separate beneficiary indicated in the Mass payment order. 0,41 Eur 0,41 Eur - 16:00 T0
E. invoice payments in EUR
Within Swedbank, AB
E.invoice automatic payment Free of charge - - T0
by credit transfer SEPA 0,23 Eur - - T0
To banks incorporated in Lithuania
E.invoice automatic payment 0,41 Eur - - T0
by credit transfer SEPA 0,41 Eur - - 16:00 T0
[European payment]2
Ordinary 0,41 Eur 0,41 Eur 2 Eur 17:30 T0 - to Swedbank Group banks3
16:00 T0 - other instances
Urgent
Note: sent to the beneficiary's bank without delay
26 Eur 26 Eur 29 Eur 16:00 T0
Recurrent credit transfers SEPA
Execution of recurrent credit transfers SEPA according to corresponding ordinary credit transfer SEPA price and execution in Swedbank Internet banking
Debiting of funds when executing payment order to debit funds by force (without customer's consent)
Note: fees are applicable to the payer for each debit transaction
0,87 Eur

Hour shall mean an hour until which the payment order delivered on the Bank’s business day is considered as received (the countdown of the term of executing such payment order starts) on the same day and shall be executed within the number of the Bank’s business days specified in the ‘Day’ column, counting as of the day of delivery of the payment order. Payment order delivered after the specified hour on the Bank’s business day or on the day that is not the Bank’s business day shall be considered as received (the countdown of the term of executing such payment order starts) on the next Bank’s business day, but the funds will be debited immediately, thought it shall be executed within the number of the Bank’s business days specified in the ‘Day’ column, counting as of such next Bank’s business day (for example, should it be specified 14:00 in the ‘Hour’ column and T0 Day in the ‘Day’ column, a payment order delivered until 14:00 on the Bank’s business day shall be executed on the day of delivery of the payment order, while a payment order delivered after 14:00 or on a day that is not Bank’s business day shall be executed on the next Bank’s business day). The payment order submitted on the Bank's business day after the specified hour or on a day which is not a Bank's business day, if it has not been sent from the Bank yet, may be canceled by 4:00 on the next Bank's business day. The payment order submitted on the Bank's business day by 3:59 may be canceled before 4:00 on the same Bank business day.

Should nothing be specified in the ‘Hour’ column, payment order delivered at any time on the Bank’s business day shall be executed within the number of the Bank’s business days specified in the ‘Day’ column, counting as of the day of delivery of the payment order.

Day shall mean a number of the Bank's business days within which a payment order shall be executed. Countdown of the said term shall be started on the day of the receipt of a payment order, taking into account whether the payment order is delivered on the Bank's business day and/or until the set hour on the Bank's business day (see 'Hour' explanations provided hereinabove). For example, T0 - the payment order shall be executed on the same Bank's business day if delivered until time specified in the 'Hour' column.

Bank's business day:

  • Credit transfers within "Swedbank", AB and Instant credit transfers – on each calendar day;
  • Credit transfers SEPA to other banks incorporated in Lithuania (except Instant credit transfers) and [European payment]2 – on a day that is neither Saturday, nor Sunday, Great Easter Friday, second Easter day, 1st of May, 25th and 26th of December, 1st of January;

1 Instant credit transfer – the SEPA Instant credit of amount is less than EUR 15 000. Processed by EU valid instant payments schema rules. Currently Instant credit transfers are sent only to the banks registered in Lithuania that have joined Instant payments schema.

2 EUR-denominated transfer to the EU Member State, Andorra, Iceland, United Kingdom, Liechtenstein, Monaco, Norway, San Marino, Switzerland and Vatican if terms are acceptable, in this case the Payee's bank SWIFT (BIC) must be indicated; the

Payee's bank account must be indicated in IBAN format, and the payment type is designated SHA.

3 Swedbank Group banks:

Swedbank (SWIFT code: SWEDSESS), Sweden, Stockholm

Swedbank (SWIFT code: SWEDFIHH), Finland

Swedbank (SWIFT code: SWEDNOKK), Norway

Swedbank AS (SWIFT code: HABAEE2X), Estonia

Swedbank AS (SWIFT code: HABALV22), Latvia

Explanations of OUR and SHA credit transfers

OUR. OUR type credit transfer means that when the funds are transferred to the Payee, the Payer (you) undertakes to pay all charges applicable by Swedbank, AB (hereinafter referred to as the Bank) and other banks' fees established for this type of credit transfer. Where your payment of such a charge to the Bank for effecting the payment order does not fully cover the charges stipulated by your Correspondent bank and the Payee's bank for effecting the payment order in question, you are expected to additionally cover the difference of the charges set by the Correspondent and Payee's banks.

SHA. SHA type credit transfer means that the Payer (you) covers the credit transfer-related fees charged by Swedbank, AB; fees of the other banks are to be covered by the Payee (meaning that the Payee may receive not a full amount , if agreed accordingly with his payment service provider).

In case of credit transfer SEPA you (as a Payer) select the OUR transfer, Bank may refuse to carry out such credit transfer on its own discretion (the payment order shall be considered not received) or proceed with the credit transfer after changing it to the SHA transfer.

Swedbank Internet Banking for Business Clients Swedbank Gateway for Business Clients Over the counter Currency Hour Day
Fees shown by payment order delivery channels Payment order delivery and execution
Within Swedbank, AB, (SHA)
EUR 0,58 EUR 0,58 EUR 3 T0
To other banks1
Ordinary (SHA) EUR 13 EUR 13 EUR 16 To Swedbank Group banks2:
SEK, USD 16:00 T0
DKK, NOK 15:00 T0
Other currencies to Swedbank Group banks in Latvia, Estonia 15:00 T0
Other instances 22:00 T+2
Urgent (SHA) EUR 26 EUR 26 EUR 29 EUR, USD 16:00 T+1
Other currencies 14:00 T+1
Express (SHA) EUR 57 EUR 57 EUR 60 EUR, USD 15:00 T0
Additional fee, if Payer undertakes to pay foreign bank charges (OUR3) EUR 15 EUR 15 EUR 15
Recurrent credit transfers non SEPA within Bank and to other banks1
Execution of recurrent credit transfer non SEPA according to corresponding ordinary credit transfer non SEPA price and execution conditions in Swedbank Internet banking

Hour shall mean an hour until which the payment order delivered on the Bank’s business day is considered as received (the countdown of the term of executing such payment order starts) on the same day and shall be executed within the number of the Bank’s business days specified in the ‘Day’ column, counting as of the day of delivery of the order. Payment order delivered after the specified hour on the Bank’s business day or on the day that is not the Bank’s business day shall be considered as received (the countdown of the term of executing such payment order starts) on the next Bank’s business day, but the funds will be debited immediately, thought it shall be executed within the number of the Bank’s business days specified in the ‘Day’ column, counting as of such next Bank’s business day (for example, should it be specified 14:00 in the ‘Hour’ column and T0 Day in the ‘Day’ column, a payment order delivered until 14:00 on the Bank’s business day shall be executed on the day of delivery of the order, while a payment order delivered after 14:00 or on a day that is not Bank’s business day shall be executed on the next Bank’s business day). The payment order submitted on the Bank's business day after the specified hour or on a day which is not a Bank's business day, if it has not been sent from the Bank yet, may be canceled by 4:00 on the next Bank's business day. The payment order submitted on the Bank's business day by 3:59 may be canceled before 4:00 on the same Bank business day.

Should nothing be specified in the ‘Hour’ column, payment order delivered at any time on the Bank’s business day shall be executed within the number of the Bank’s business days specified in the ‘Day’ column, counting as of the day of delivery of the payment order.

Day shall mean a number of the Bank's business days within which a payment order shall be executed. Countdown of the said term shall be started on the day of the receipt of a payment order, taking into account whether the payment order is delivered on the Bank's business day and/or until the set hour on the Bank's business day (see 'Hour' explanations provided hereinabove). For example, T0 - the payment order shall be executed on the same Bank's business day if delivered until time specified in the 'Hour' column.

Bank's business day:

  • Credit transfers non SEPA within "Swedbank", AB – on each calendar day;
  • Other credit transfers non SEPA – on a day when "Swedbank", AB intermediate bank and beneficiary's bank performs transactions under the respective credit transfers. "Swedbank", AB, performs such transactions on days that are neither Saturday, nor Sunday, nor other day-off or holiday defined by the legal acts of the Republic of Lithuania.

1 To banks and payment service institutions in Lithuania and other countries, except for: Afghanistan, American Samoa, Anguilla, Aruba, Belarus, Belize, Bhutan, Bonaire, Sint Eustatius and Saba, British Virgin Islands, Brunei Darussalam, Burkina Faso, Burundi, Central African Republic, Chad, Comoros, Cook Islands, Democratic People's Republic of Korea (North Korea), Djibouti, East Timor (Timor Leste), El Salvador, Equatorial Guinea, Eritrea, Eswatini (Swaziland), Fiji, Gambia, Grenada, Guinea, Guinea-Bissau, Haiti, Islamic Republic of Iran, Iraq, Kiribati, Lesotho, Marshall Islands, Mauritania, Myanmar (Burma), Federated States of Micronesia, Montserrat, Nauru, Niger, Niue, Northern Mariana Islands, Palau, Papua New Guinea, Russia, Saint Helena, Saint Lucia, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Syria, Solomon Islands, Somalia, South Sudan, Suriname, Tonga, Turks and Caicos, Tuvalu, Vanuatu, Bolivarian Republic of Venezuela, Wallis and Futuna, Western Sahara.

2 Swedbank Group banks:

Swedbank (SWIFT code: SWEDSESS), Sweden, Stockholm

Swedbank (SWIFT code: SWEDFIHH), Finland

Swedbank (SWIFT code: SWEDNOKK), Norway

Swedbank AS (SWIFT code: HABAEE2X), Estonia

Swedbank AS (SWIFT code: HABALV22), Latvia

3 OUR credit transfers non SEPA shall be available only in certain cases when credit transfer non SEPA is executed to the other state which is a non EU Member State, Iceland, Liechtenstein, Norway. If the credit transfer non SEPA is made in any currency to EU Member State, Iceland, Liechtenstein, Norway and you (as a Payer) select the OUR transfer, Bank may refuse to carry out such credit transfer on its own discretion (the payment order shall be considered not received) or proceed with the credit transfer after changing it to the SHA credit transfer.

Explanations of OUR and SHA payment transfers

OUR. OUR credit transfer means that when the funds are transferred to the Payee, the Payer (you) undertakes to pay all charges applicable by Swedbank, AB (hereinafter referred to as the Bank) and other banks' fees established for this type of credit transfers. Where your payment of such a charge to the Bank for effecting the payment order does not fully cover the charges stipulated by your Correspondent bank and the Payee's bank for effecting the payment order in question, you are expected to additionally cover the difference of the charges set by the Correspondent and Payee's banks.

Note: if a credit transfer is denominated in USD, other banks' fees can be additionally debited from the Payee's bank account.

SHA. This type credit transfer means that the Payer (you) covers the transfer-related fees charged by Swedbank, AB; fees of the other banks are to be covered by the Payee (meaning that the Payee may receive not a full amount, if agreed accordingly with his payment service provider).

Explanation of the return of credit transfers
In cases when return of the credit transfer is initiated by the beneficiary bank or bank correspondent (e.g. due compliance risk, inaccurate payment data, etc.), their fees can be deducted from the transfer amount or debited from the payer's (your) account.

Administration of cancellation and correction of credit transfers1
Cancellation of the credit transfer SEPA to banks incorporated in Lithuania2 EUR 2.90
Cancellation or correction of the international credit transfer3 Note: any amendment to the payment order data shall be considered as correction thereof. Note: in the case of cancellation of an international credit transfer3, its conversion transaction is not revoked.
when the credit transfer has not been sent out from the Bank2 EUR 8.69
when the transfer has been sent out from the Bank EUR 43.44 plus fees applied by other banks
Confirmations, notices, issuance of information
Copy of international credit transfer3 Bank message (XML/SWIFT):
via Swedbank internet banking free of charge
at Bank branch EUR 5.79 for a confirmation
Investigation of execution of an international credit transfer3 at the customer’s request and issuance of the resulting information
Note: the fee shall not be applied if credit transfer from a natural person’s Bank account has been executed in the currency of the SEPA Member State4 to the SEPA Member State4, and the customer’s request is reasonable, i.e. the said transfer has been failed or has been executed improperly.
EUR 28.96 plus other bank fees

1 The fee is not applied when the payment order is submitted on a Bank business day after the specified hour, or on a Bank business day before 3:59, or on a day that is not a Bank business day, and such credit transfer is canceled by the payer in Swedbank Internet Bank until the next Bank business day 4:00.

2 The fee applies regardless of whether the funds are returned to the payer. If the funds are credited to the beneficiary's account or the credit transfer is sent from the Bank, the funds may be returned to the payer only with the consent of the beneficiary.

3 International credit transfer - credit transfer non SEPA to banks incorporated in Lithuania, credit transfer SEPA to foreign banks and credit transfers non SEPA to foreign banks.

4 SEPA Member State - EU Member State, Andorra, Iceland, United Kingdom, Liechtenstein, Monaco, Norway, San Marino, Switzerland and Vatican.

You can cancel payments (including standing orders) in the "List of payments" section of the Internet Bank. In the "List of payment" you will find payment orders that you submitted after the specified bank hours or on bank non-business days, if such payments were not sent from the bank.

Note: in certain cases (subject to technical possibilities) payment orders to transfer euros to another bank in Lithuania submitted on bank business days between 16:00 and 16:30 may be performed and reach the beneficiary's bank on the same bank business day.

If you do not find the payment you want to cancel in the "List of payments", then you need to send the message "Payment order cancellation" in the Internet Bank. In this case, the cancellation of the payment will be subject to a commission fee according to the applicable bank services and operations fees, regardless of whether the funds will be refunded.

If the payment was sent to another bank, we will contact the beneficiary’s bank with a request for a refund. The funds will be refunded only with the consent of the beneficiary.

documentPayment services provision conditions

  • You shouldn’t confirm transactions or logins to internet bank or app, which are not initiated by you under no circumstances.
  • You shouldn’t ever disclose your personal data or data used for login to internet bank & app to other persons, including family members, friends or bank employees, unless you are calling to the bank.
  • Do not write down, send by e-mail, SMS, etc. or otherwise save any confidential codes and passwords to unlock the screen of your computer or mobile phone. Create complex passwords, that are difficult to guess, memorise them and change them regularly. When creating PIN codes, be sure to make PIN codes in random number combination. Do not use combinations, such as 1111, 1234, dates of birth other personal details etc.
  • Remember that your User ID number is as important as your personal code, thus pay a great deal of attention to its security.
  • Keep in mind that after login you will have access to many services including external ones which do not require additional authentication.

We will also automatically block access to Internet Bank if incorrect login data (User ID or code from the PIN code generator) is entered 5 times in a row.

You can unblock it by calling us at +370 5 268 4422 (workdays only 8:00 to 18:00). In case of a repeated block, you will have to visit the bank’s branch. You should book a visit in advance. Have you discovered any unauthorised transactions on your account performed prior to the blocking of Internet Bank access? Review your account statement and submit the information to us.

The login session is terminated when no activity happens for 5 minutes. You will be asked to re-enter your login details. Time limits are used for security reasons, to prevent Internet Bank access if a user forgets to log off from his/her account after finishing using the Internet Bank.

Once you finish Internet Bank session, log off (by clicking 'Logoff') and close the browser.

The login session is terminated when no activity happens for 5 minutes. You will be asked to re-enter your login details. Time limits are used for security reasons, to prevent Internet Bank access if a user forgets to log off from his/her account after finishing using the Internet Bank.

Once you finish Internet Bank session, log off (by clicking 'Logoff') and close the browser.

Address of the Internet Bank website

On the computer:

By clicking on the lock sign you should see the correct Swedbank certificate:

On the smart device:

Before entering your login data, make sure that the website domain is “swedbank.lt”.

When accessing internet bank via a laptop or stationary computer, follow these safety measures:

  • Install antivirus software and configure it to automatic update of the virus definitions database (at least one auto-update per day).
  • Install the local firewall. It should be configured so that it prevents connections from the Internet to your computer.
  • Use the latest browser and operating system available.
  • Turn on automatic updates for all software. If it cannot be updated automatically, regularly check on its latest software.
  • Set your browser to block pop-ups.
  • Make sure you are using antivirus software that automatically updates the threat library at least once a day.
  • Use the firewall, that does not allow to log in to your computer remotely.
  • Make sure your Operational System and browser are up-to-date.
  • Turn on automatic updates of your software. If automatic updates are not possible you should check for then on a regular basis.
  • Set your browser to block the pop-ups.

Information on the ways to secure your device and to safely use other Internet services is available on the following website:

https://www.esaugumas.lt/lt

  • Download applications only from trusted sources such as the App Store, Google Play or Windows Phone Apps – Microsoft store.
  • Do not allow other persons to use your phone or tablet were Swedbank App is installed.
  • Do not reveal the screen lock codes to other persons and do not allow to unlock your phone with other persons’ biometric data.
  • Use antivirus software.
  • Always adhere to the requirements or security alerts of the manufacturer of your phone device.

What are safe browsers?

We encourage you to update your browser and operating system version as soon as update is released. These updates can be set up automatically for better security and experience in our digital channels. We officially support these browser versions:

  • Google Chrome 85 and later;
  • Microsoft Edge 85 and later;
  • Mozilla Firefox 80 and later;
  • Safari 14 and later.

What else should you know about security?

  • Do not share your personal authentication means. If you want to give your family members or your employees rights to manage funds on your accounts, please, request the Bank to grant them respective rights. They will be able to use company’s accounts on behalf of their own and by using their own personal authentication means. You can revoke these rights at any time. It is also possible to order a supplementary card linked to your account for a family member to use. Sharing the same authentication mean between the employees or family members is strictly forbidden.
  • Remember, that security of all your data (User ID, PIN codes, mobile phone number provided to the bank, personal number, etc.) is the key for protecting an access to your money.
  • If you’re using a public computer, avoid entering personal information as there might be malware that records your details.
  • Do not keep User ID number together with authentication means and their confidential codes.
  • Never send authentication data by email.
  • Never disclose your login information, unless you are initiating the call with the bank. No one has the right to request you to provide your personal number and authentication mean by phone. If you receive a call from a person stating he is an employee of the bank, end the conversation immediately.
  • Your Smart-ID or PIN code generator PINs should not coincide with any part of your phone number or the sequence of numbers.
  • Always compare control number and read “see what you sign” if available.
  • By entering PIN2 of Smart-ID you are usually confirming a payment or an agreement. Be extra careful when doing it.
  • You will get an SMS when new Smart ID account is created. Contact bank immediately if it wasn’t you who created Smart ID.

When shopping online, be prudent with your personal and financial data. Properly assess the threats, which you may encounter on the internet. We recommend to ensure protection of personal devices and always follow these safety tips:

  • Shop in reliable shops only. It is always safe to buy goods and services in well-known Lithuanian and foreign e-shops with a good reputation. Take a critical approach to unknown sellers and try to find out more information about their activity. Study public internet feedback about a specific online shop. Find out whether the website presents detailed contact data of its administrator (address, phone, email, etc.), and make sure it does not contain various errors in their links (additional words or letters, strange symbols), popup windows, advertisings, a great number of links instead of informative content.
  • Be cautious about discounts. You have found a high-quality product offered at a particularly low price? Before making a payment order, be sure that the company that offers the product really exists and is trustworthy. Be careful about advertisements in social networks. They may lead you to a fake online shop.
  • Safe shopping by card. When shopping in foreign e-shops, the most common way of payment is by card. In this case you will have to indicate the details of your payment card. If an online shop participates in international security programmes, special logos such as “MasterCard SecureCode”, and “Verified by Visa” for Visa cards are used in this shop. You may be redirected to internet bank to confirm payment transaction by logging in. Learn more about “Safe online shopping” programme here. Before making payment in online shop, please evaluate safety of such online shop and study public internet feedback about its activity.
  • Safe payment via electronic banking system. When shopping in Lithuanian online shops, usually you will be redirected to Swedbank internet bank account. You will recognise it from the Swedbank logo and internet bank address: https://www.swedbank.lt/banklink confirms that payment is made directly through the bank system. After you enter your login details, the website will automatically display the generated payment form.
  • Third party providers. As of 14/09/2019, when you shop online, you might be offered to use payment initiation service, offered by payment institution (PISP), other than the bank, to pay for goods or services. If you choose to initiate payment from your account, kept with the bank, you might be asked to fill in the payment order form in the PISP’s environment, and give your consent to transfer data, necessary for performance of payment transaction, and later to confirm payment order with the Swedbank internet bank authentication mean. If you have noticed any transaction in the account statement, not authorised by you, inform us immediately by calling 1884 (for private clients) or 1633 (for business clients).

It is important for us at Swedbank that our customers can feel safe and secure when managing their monetary affairs with our electronic channels. Therefore, we seek to ensure the highest security level in IT systems. Despite this, an error may slip by. If you have found a security flaw, we would like to hear more about it to be able to correct the problem as soon as possible.

How do you report?

Send an email to us in your local language at responsible-disclosure@swedbank.com. Optionally, you can use our public PGP key to protect the information you send over. Make sure to have included the following information:

  • Detailed description of the vulnerability containing such info as URL and type of vulnerability;
  • The necessary information that we need in order to reproduce the problem;
  • If applicable, a screenshot of the vulnerability you have found;
  • Contact information, name and surname, email, phone number, and your public PGP key (if you have one).

This personal data submitted by you will be processed by Swedbank in order to inform you about the analysis of IT security flaws noticed by you and their correction, and, if necessary, to contact you regarding the revision of the information submitted by you. More information about Swedbank’s data processing procedure is available in the Swedbank Principles of Processing Personal Data.

What can you report?

You can report security flaws that you have found in any of our services. Examples of security flaws are cross-site scripting, flaws in encryption or flaws with security implications in logic controls. The reporting service is not designated for other logical errors, errors in texts, questions about our services, questions about the security of our services or similar.

What can you expect from Swedbank?

We will confirm that we have received your description, continuously keep you updated while we process the issue, and inform you when the issue is fixed. Claims for compensation as a condition for sending in a vulnerability are not accepted.

What is required from you?

It is important for both us and our clients that you follow good practice, i.e. that:

  • You do not use the vulnerability to access or attempt to access information that does not belong to you;
  • You do not use the vulnerability to remove or modify information;
  • You do not affect the availability of our services;
  • You give us an opportunity to fix the reported vulnerability before going public with it.

Can you file a report anonymously?

Yes, but then we cannot respond back and keep you updated on the status.

PGP key

Use this PGP key if you want to send us an encrypted e-mail. But using it is not required.

Key ID: 0x0AD6CCAF

Control code: 2D14 4030 6D4B 68C3 F286 3AC6 333B E8E4 0AD6 CCAF

Read more

Swedbank logo

Jūsų Internet Explorer naršyklė nebepalaikoma.

Prašome naudoti Google Chrome, Mozilla Firefox ar Microsoft Edge naršykles.

Nuo 2021 03 23 nebebus galima jungtis prie „Swedbank“ interneto banko naudojantis naršykle „Internet Explorer“.

Taip pat nebebus galima tvirtinti ar vykdyti mokėjimų iš „Swedbank“ kituose tinklalapiuose naudojantis „Internet Explorer“.

Siūlome Jums naudotis naršyklėmis „Google Chrome“, „Mozilla Firefox“ ar naujausia „Microsoft Edge“ versija. Norėdami sužinoti, kaip įdiegti naršykles spauskite čia.

С 23.03.2021 Интернет-банк Swedbank недоступен в браузере Internet Explorer.

С помощью Internet Explorer невозможно авторизоваться или осуществлять платежи через Swedbank на сторонних веб-страницах.

Вместо браузера Internet Explorer мы рекомендуем использовать браузеры Google Chrome, Mozilla Firefox или Microsoft Edge. Инструкции по установке упомянутых браузеров можно найти здесь.

From 23.03.2021 Swedbank Internet Bank and Banklink is no longer available using Internet Explorer browser.

It is not possible to authorize or make payments from Swedbank on other web pages using Internet Explorer.

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For managers who do everything in their businesses

You too can gain valuable knowledge for your business – watch the latest shows where sprint participants share their business challenges and the most relevant training tips!

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Contacts

verslas@swedbank.lt

„Swedbank”, AB
Konstitucijos pr. 20A, 09321 Vilnius, Lithuania
SWIFT code HABALT22
Legal entity code: 112029651

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