Payment cards servicing

Accept card payments in your store or on the move!

  • Give more payment options to your customers
  • Receive money in your account already the next morning, including weekends and public holidays
  • Add additional POS terminal to new outlet fully digitally
  • Save on cash handling and stay safe by not dealing with cash

A special offer for a POS terminal rental fee!

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Find the right terminal for your business

Smart terminal

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Stationary terminal

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Portable terminal

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Integrated cash register systems

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Transaction volumes <25 /day 25+ /day 25+ /day 50+ /day
Point of sale location mobile or fixed location fixed location mobile or fixed location fixed location
Technical requirements Smart device (iOS or Android) with Internet and Bluetooth connection Internet cable or SIM card with mobile internet connection SIM card with mobile internet connection Individual
Terminal price, transaction fee 104 EUR + VAT
1.49% per transaction (min 0.01 EUR)
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Accepting card payments in point of sale

It is a bank service enabling merchants to accept card payments for goods or services via card terminal. Swedbank offers card payment solutions for most business sectors depending on their needs and point of sale specifics.
See how card payments work

  • Customers will not be limited by the amount of cash in their wallet
  • Card payments are quick and convenient for you and your clients
  • Customers who are satisfied with available payment methods tend to return
  • Also foreign tourists tend to prefer paying by card
  • Paying by card is not only popular, but is also the fastest way to pay on the market
  • Employees save time – more attention to the customer rather than to counting money and change
  • Fast accepted payments settlement to your account
  • Fewer human mistakes (unintentional or intentional) means lower risk of financial losses
  • Cashless payments mean less worries about cash handling and it’s storage
  • Less cash in the till means lower risk of theft, fraud and counterfeit money

POS Terminal Features

Terminals with the contactless payment feature allow shoppers to pay by:

  • Contactless cards
  • Android smart devices
  • Apple smart devices
  • Smartwatches and other payment wearables

Follow instructions on the terminal – identity check via PIN code may be asked.

To also make your customers aware of the payment options you offer, put up Apple Pay and contactless contactless payment stickers at your retail outlets. That way your customers will know that contactless payments are available here.

How to accept contactless payments?

The contactless payment functionality is already available in your terminal, regardless of whether the terminal is rented from Swedbank or other provider of this service.

You will appreciate

  • Faster customer service. Thanks to contactless payments, daily purchases will be even faster and more convenient, while at the same time - as secure as purchases with PIN code entry.
  • Increased satisfaction. The contactless payment option will be appreciated by your customers, especially those who prefer easy and fast ways to pay.
  • Less terminal hardware breakdowns.

Cash Back functionality enables Merchants to provide their clients additional service –cash withdrawal from the card related bank account.

Benefits to your business

  • You will offer a new and useful way to withdraw some cash for Your clients – new service helps to attract new customers.
  • Comfortable, easy and up-to-date additional service will strengthen client relationship; increase existing customers’ visit Your store which in return increase sales.
  • By providing cash to Your clients You will have less cash which becomes cost saving on cash management expenses.
  • Having less cash at Your Point of Sales also means You will manage cash related risks more efficiently.

How to start using Cash back?

  • You should have an active Acquiring service agreement with Swedbank.
  • Your payment terminal and cash register (in case of integrated POS solution) should support Cash Back transaction type and should be certified by Swedbank.
  • After Your agreement will be updated (adding Cash-back possibility), we will enable functionality in our systems and you get through with servicing instructions you are ready to provide.

Serve more customers by accepting UnionPay payment cards

Benefits to your business

An increase in worldwide traveling trend is also evident in the Baltic countries – a constant rise of tourists from Asia (especially from China) has been notable in recent years. Unlike travellers from European countries, Asian tourists are tend to have different payment cards with the UnionPay brand.

UnionPay is an association of bank card industry from China and the largest card payment organisation in the world in terms of the number of cards issued. Over 7 billion cards are issued in over 49 countries and regions, among which 100 million are issued outside mainland China. Cards are accepted in over 170 countries and regions, covering 51 million merchants.

How to accept UnionPay cards?

From January 1, 2019 acceptance of these cards will be activated in all your POS terminals automatically – all you need to do is to prominently display the UnionPay materials at the point of sale materials (card scheme logo stickers provided by Swedbank) at the entrance to the shop and by the cash register.

Customers with UnionPay cards are served the same way as customers with Visa and MasterCard cards. Payments done using any UnionPay card are confirmed with PIN.

Swedbank provides services related to American Express card transactions on the basis of a cooperation agreement with American Express.

Accepting American Express card payments brings a range of benefits to your business, giving you access to their loyal high-spending cardholders who often actively seek out merchants accepting American Express.

The card programme members are attracted to the wide range of rewards, benefits and superior customer service offered by American Express branded products and include both private and business clients.

How to apply?

  • Submit an application for American Express card service. We will then contact you to agree on the terms and sign the agreement.
  • The agreement will be activated after the compliance check by American Express is finalised with positive result.
  • NB! The Legal Person Questionnaire for the company data needs to be renewed in the internet bank on the date of signing the American Express Card Acceptance Agreement.
  • American Express Card Acceptance Agreement will be signed separately for each point of sale.

documentTerms of American Express card acceptance

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  1. Choose the terminal type
  2. Apply for the agreement and we will contact you to finalise agreement preparation and conditions
  3. Sign agreements via Swedbank Internet Banking or at any Swedbank branch
  4. After signing the agreement, the service will be activted in the bank’s systems and terminals installed/activated within 5 business days
  • We provide payment card servicing for the legal entities and sole traders registered in a European Union Member State who have a current account at Swedbank
  • There are prohibited activity areas when agreement cannot be concluded. Read more
  • Agreement can be signed by the company’s representative and authorized person
  • Agreement will be activated if the outcome of the compliance check performed by the bank is positive

If you have an active Payment Cards Service Agreement, you can add additional outlet(s) fully digitally.

  1. Click “Add new outlet” button at the top of this page.
  2. Fill in all required fields about your point of sale and choose the terminal type.
  3. Sign the Annex to the Payment Cards Service Agreement and, if necessary, the Terminal Rental Agreement digitally. In case you rent a terminal from us, you need to sign the annex and the rental agreement. If you have your own terminal or other solution, you need to sign the annex only.
  4. After signing the annex, if all the entered data is correct, the service will be activated in the bank’s systems within three business days and the service provider will contact you to agree on the time of installation of the terminal.
To ensure successful signing of the agreements, legal representative of Your company has to be named as a sole manager of the company in SE Center of Registers and connect to the “Swedbank“ Internet Bank for Business by using the Smart-ID, Mobile-ID or ID card.

By accepting card payments you will increase the efficiency of your business

  • Terminals rented from the bank*.
  • No terminal rental fee for the first six months!
  • Service charge for each transaction**:
    • Payment cards issued by AB Swedbank – 0.85% + 0.01 EUR
    • Payment cards issued by other banks – 0.99% + 0.01 EUR

This offer is valid for new companies that were registered in the Register of Legal Entities within the past 12 months.

  • Terminals rented from the bank*.
  • No terminal rental fee for the first two months!
  • Service charge for each transaction**:
    • Payment cards issued by AB Swedbank – 0.85% + 0.01 EUR
    • Payment cards issued by other banks – 0.99% + 0.01 EUR

This offer is valid for companies that were registered in the Register of Legal Entities more than 12 months ago.

*Stationary and portable terminals, except Smart card terminals.
** When concluding the contract, said service charges will be itemised according to a more detailed breakdown of the card groups, as required by applicable law (this breakdown does not affect the size of the service charge).

This offer is of an informative nature and is not a commitment on behalf of the bank to provide a service. The bank shall only be obliged to provide the service upon concluding the relevant service contract under terms that are acceptable to the bank, and upon properly fulfilling all of the conditions for the provision of the service provided in the contract.

Applies to contracts concluded / changed from 25.03.2019.

Payment cards servicing fees applicable in all cases except for card payments via "Swedbank" smart terminal:
Commission fee As agreed
Terminal rental monthly fee (for unit)1:
when renting a stationary terminal 14.00 EUR
when renting a stationary terminal with mobile SIM card 17.00 EUR
when renting a portable terminal with mobile SIM card 21.00 EUR
Agreement signing fee Free of charge
Agreement amendment fee Free of charge
One-time installation fee for one terminal if the terminal is rented for less than 3 months
(calculated from the date of the Terminal delivery and receipt statement)1
70.00 EUR
One-time urgent installation fee (for unit)1,2 70.00 EUR
Cash-back transaction commission fee As agreed
Payment cards servicing fees applicable for card payments via "Swedbank" smart terminal:
Commission fee (percentage of card payment amount and fixed amount) for all types of cards 1.49%+0.01 EUR
Smart terminal acquisition fee (for unit)1 104.00 EUR
Smart terminal technical support monthly fee1 Free of charge
Agreement signing fee Free of charge
Agreement amendment fee Free of charge
One-time installation fee for one smart terminal1 Free of charge
Other Payment cards servicing fees:
Processed card payments report showing and storing in "Swedbank" internet bank for business (for 2 months from the date of submission) fee Free of charge
Shopper Profile Report creation fee1:
Shopper Profile Report Basic 125 EUR
Shopper Profile Report Standard 600 EUR
Shopper Profile Report Detail 1300 EUR

1 Fee is stated without Value Added Tax (VAT). Fee is subject for VAT the amount of which is determined in accordance with the applicable tax laws of the Republic of Lithuania.
2 Terminal urgent installation term - next working day.

Documentation

What is the Smart Terminal?

The small-sized and convenient portable Smart Terminal is operated through a smart phone or tablet PC and can accept both traditional payment cards and contactless payments.
Ideal in case of small volumes or infrequent transactions, mobile or fixed point of sale location.

  • The merchant will own the terminal.
  • No monthly rental fees charged.
  • Recommended for less than 25 transactions per day.
  • Accepts both traditional payment cards and contactless payments.
  • Operates with latest Android / iOS operating system for smart phones and tablets.
  • Very small and light and, therefore, convenient to carry.
  • Easy to start using - you will perform installation by yourself.
  • Paperless – receipts are sent via email or by SMS.
  • Smart Terminal purchase fee 104€ + VAT.
How to start using the Smart Terminal?

What is the Stationary Terminal?

  • Intended for small and medium-sized businesses.
  • Mostly suitable for fixed retail locations.
  • Recommended for more than 25 transactions per day.
  • Power supply and Internet access are required (can be either fixed or mobile internet).
  • Can be equipped with a pinpad for the convenience of both customers and the merchant.
  • Can be connected to the Cash Register System – increases speed of payment and eliminates the need for manual input which reduces mistakes. Check with your service provider.
  • A monthly terminal rental fee applies.
How to start using Stationary Terminal?

What is the Portable Terminal?

  • Intended for small and medium-sized businesses.
  • Suitable for fixed or mobile retail outlets.
  • Recommended for more than 25 transactions per day.
  • You can bring the terminal to your customer for payment.
  • Mobile internet access is required. Terminals rented from Swedbank are already equipped with the SIM card.
  • Terminal will be prepared for operation and installed at your outlet by Swedbank‘s partner.
  • A monthly rental fee is charged.
How to start using the Portable Terminal?

Cash Register System & Integration

An ideal solution for companies with medium or large transaction volumes, a fixed retail location or self-service solutions.

  • Intended for medium or large businesses.
  • Suitable for fixed retail outlets.
  • Recommended for more than 50 transactions per day.
  • Increased speed of payment and reduced possibility of mistakes as there is no need for manual input of the payment amount.
  • Must be certified by Swedbank – check with your selected cash register system.
  • Terminal integration: payment terminal and / or PIN pad is connected to the cash register system; installation and service is provided by Swedbank‘s partner and the cash register system service provider.
  • A monthly terminal rental fee is not applied. Integrated solution provided directly by Swedbank-certified Cash Register System service provider.
How to start using integrations?
  1. Contact your Cash Register System provider to check if they have an integrated solution that is certified by Swedbank and what are the necessary conditions for providing the solution.
  2. Apply and conclude the agreement.
  3. The bank will activate the acquiring service and will send the data needed to activate integration.
  4. The Cash Register System service provider will install the terminal in your outlet.
  5. Start accepting card payments.

An integrated Swedbank and PAYSETO payment solution for your business

This solution is designed for accommodation or car rental service providers, travel agencies or other business areas which aim at a secure and convenient collection of an advance payment for services or a booking fee before the client arrives.

Using this service is easy – together with partners we take care of the technical system implementation tasks, and you quickly, safely and efficiently receive clients’ payments from any country of the world. You do not have to create or manage an e-shop, and your client needs to have a valid Visa or MasterCard payment card.

  • You should enter the data required for payment in the PAYSETO system.
  • The created unique payment link is emailed to the client.
  • The client activates the link and is directed to the unique defined payment template through the Swedbank payment portal.
  • Having checked payment details the client enters the data of the payment card and confirms payment (a secure online shopping scheme applies).
  • The Swedbank payment portal processes payment data and reserves funds in the payer’s card account.
  • You can instantly see the payment status in the PAYSETO system (completed or not) and can immediately book a room, car, etc.
  • Swedbank transfers the funds of accepted payment by card to your account within 5 days.

The Swedbank smart card reader perfectly complements the solution of PAYSETO and Swedbank payment portal services:

  • By using the PAYSETO tool and the Swedbank payment portal you will solve the issue of booking confirmation (e.g. your client distantly pays by card for one night as an advance payment when booking a room).
  • When the client arrives, you accept full payment by card for accommodation and additional services by using the Swedbank smart card reader.

More

Why should I use this offer?

  • Clients receive automatic e-mails containing the secure payment link at the time defined by you.
  • Minimum amount of client’s data is required to start using this service.
  • In order to receive payment you have to send an e-mail by using the PAYSETO defined payment template.
  • No extra IT resources: the PAYSETO system has an integrated interface with the Swedbank payment portal – after signing a service contract with Swedbank you just need to activate it in the PAYSETO system.
  • No e-shop or webpage is required.
  • Depending on your business specifics and client’s needs advance, final and electronic payments are possible.
  • Payments are accepted by globally used MasterCard and Visa debit and credit cards.
  • The PAYSETO system allows you to conveniently manage one or several services you provide (e.g. several rented apartments).
  • You can see whether your clients received and read your emails and the time payment(s) was/were made.
  • The status of received payments is displayed automatically; there is no need to additionally generate the account statement.
  • Systematic and clear payment statistics.
  • A more secure card payment solution (the client enters card data in the secure payment window, confirms the payment operation and his/her card data are processed following the strict security requirements of card organisations).
  • This method of accepting payment by card minimises the financial loss risk of the business, which may arise due to fraud by purchasers, unauthorised use of card data or clients’ claims related to performed transactions.
  • Convenient payment because your client can see payment related information in the PAYSETO payment request, and payment is made in the secure bank payment system window.
  • The client feels safer because he/she makes payment on his/her own and does not disclose card data to anybody.
  • The client knows exactly when and what payment he/she made.
  1. Sign up on the PAYSETO webpage.
  2. Contact us for concluding the Swedbank payment portal and card payment contracts.
  3. Acquire a smart card reader at any bank’s branch or in the e-shop of our partner Hansab at hansab.lt/lt/e-parduotuve.

More information about Swedbank payment portal here, about Payseto – www.payseto.com.

How do card transactions work?

In this video, you will find out about:

  • the card ecosystem and authorization flow;
  • possible transaction types;

How to start accepting payment cards?

In this video, you will learn about:

  • available card acceptance solutions;
  • how to obtain the terminal and how to quickly set it up;
  • where to get technical support.

Online card acceptance

In this video, you will get information about:

  • what is online card acceptance;
  • what are the benefits of online acceptance;
  • how do online payments work;
  • what are the requirements for online merchant;
  • how can the risk be minimized in online environment.

What is chargeback?

In this video, you will get to know about the chargebacks – the process, timeframe, responsibilities, and solutions to avoid them.

What is card fraud?

This will explain the key things about fraud:

  • what to do in case of suspected fraud;
  • how to minimize it.

What a merchant needs to do to be compliant?

This video will explain:

  • what are the main responsibilities of the merchant
  • how to ensure compliance with rules of the international card organizations and the bank.

What is the PCI DSS?

With this video, you will understand:

  • what is the Payment Card Industry Data Security Standard (PCI DSS);
  • how card data can be stolen;
  • what are the consequences of the merchant not following the PCI DSS rules;
  • what can a merchant do to comply with the PCI DSS.

Payment Card Indrustry Security Standarts Council (PCI SSC) has been established by the leading international cards organisations Visa, MC, Amex, Diners, Discovery, JCB. PCI SSC had been worked out as PCI DSS rules and documents to regulate and define card security principles and policies. Payment security guidance must be applied to all entities (including banks, merchants, payment processors) which store, process or transmit cardholder data. These rules set the technical and operational requirements for organizations accepting or processing payment transacton.

Please see the latest version of requirements and standards here

All merchants that store, process or transmit cardholder data must be PCI DSS compliant.

Card data and sensitive authentication data elements:

Data Element Storage Permitted Render Stored Data Unreadable
Cardholder Data
Primary Account Number (PAN) Yes Yes Standard requires that the PAN must be rendered unreadable
Cardholder Name Yes No
Service Code Yes No
Expiration Date Yes No
Sensitive Authentication Data Sensitive authentication data must not be stored after authorisation, (even if encrypted)
Full Track Data Full track data from the magnetic stripe, equivalent data on the chip, or elsewhere No Prohibited
CVV2/CVC2 The three or four-digit value printed on the front or back of a payment card No Prohibited
PIN/PIN Block Personal Identification Number entered by cardholder during a transaction, and/or encrypted PIN block present within the transaction message No Prohibited

How to be sure that you are compliant with PCI DSS requirements?

Bank informs merchants once per year what kind of action must be taken to comply with PCI DSS . Requirements are presented in the table in below.

Merchants are categorized into 4 levels based on the annual number of card payment transaction by one card brand (i.e., MC, VISA, Amex etc.). Level 1- Level 3 merchants are required to report their compliance status and Level 4 merchants are required to report filled SAQ directly to their acquiring bank.

Merchant level Merchants transaction criteria Required actions from merchants Frequency
Level 1 Merchants with 6 million and more annual transactions in total by Mastercard or VISA External security audit made by Qualified Security Assessor(QSA) once per year
Network Scan conducted by an Approved Scanning Vendor (ASV) or Qualified Security Assessor (QSA) once per quarter
Level 2 Merchants with 1 to 6 million annual transactions in total by Mastercard or VISA QSA or Internal Security Assessor (ISA) Level 2 merchants who choose to complete an annual self-assessment questionnaire must ensure that staff engaged in the self-assessment attend PCI SSC ISA training and pass the associated accreditation program annually in order to continue the option of self-assessment for compliance validation. Alternatively, Level 2 merchants, at their own discretion, must complete an annual onsite assessment conducted by a PCI SSC approved Qualified Security Assessor (QSA) rather than complete an annual self-assessment questionnaire. once per year
Network Scan conducted by an Approved Scanning Vendor (ASV) or Qualified Security Assessor (QSA) once per quarter
Level 3 E-commerce merchants with 20 000 to 1 million annual transactions in total by Mastercard or VISA Compleating annual self-assessment (SAQ) form required by the bank once per year
Network Scan conducted by an Approved Scanning Vendor (ASV) or Qualified Security Assessor (QSA) once per quarter
Level 4 All other merchants Annual self-assessment (SAQ) at merchant discretion Recommended once per quarter
Network Scan conducted by an Approved Scanning Vendor (ASV) or Qualified Security Assessor (QSA) Recommended once per year

Keep in mind, that you’ll need to perform:

  • Security audit, that is made by a certified auditor acting as Qualified Security Assessor (QSA) at the legal entities, who are presented on the PCI DSS official web-site.
  • Scanning of the network, that is made by a qualified net scanning vendor acting as Approved Scanning Vendor (ASV) or Qualified Security Assessor (QSA). ASV can conduct a scanning procedure for physical and online merchants but have no rights to perform an annual audits.
  • Internal audit, during which questions in SAQ (Self Assessment Questionnaire) have to be answered. The questionnaire content depends on technical solution.

PCI DSS requirements and goals

The 12 requirements and goals in the table below will help you to understand what important actions must be performed to be compliant wiht PCI DSS rules.

Goals PCI DSS Requirements
Build and maintain a secure network and system 1. Install and maintain a firewall configuration to protect cardholder data.
2. Do not use vendor-supplied defaults for system passwords and other security parameters.
Protect cardholder data 3. Protect the stored cardholder data.
4. Encrypt transmission of cardholder data across open public networks.
Maintain a vulnerability managemenet program 5. Protect all systems against malware and regularly update anti-virus software or programs.
6. Develop and maintain secure systems and applications.
Implement strong access control measures 7. Restrict access to cardholder data under business need-to-know.
8. Identify and authenticate access to system components.
9. Restrict physical access to cardholder data.
Regularly monitor and test networks 10. Track and monitor all access to network resources and cardholder data.
11. Test security systems and processes on a regular basis.
Maintain an information security policy 12. Maintain a policy that addresses information security for all personnel.

For more information please visit https://www.pcisecuritystandards.org/

Please contact us by calling 1633 if you need a consultation or you wish to report a fraudulent situation. You can learn more about how to do your banking securely here.