Accept payments online

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Swedbank AB is processing personal data according to the „Swedbank” AB Principles of processing personal data, which are available on the Swedbank AB webpage www.swedbank.lt under Terms and Conditions and in customer service locations of Swedbank AB.

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Set up online payments for your website

  • Integration with most common e-commerce platforms
  • A single agreement will ensure instantaneous transfers from the customers of Swedbank and SEB.
  • Payment options and other additional functions corresponding to your business model.

Accept payments online with no monthly fee for 3 months!

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  • Intuitive, user-friendly payment environment compatible with any customer device.
  • 24/7 online reports system for payment cancellation and refunds, for identifying shopper habits and profiles.
  • Customized reports for Lithuanian accounting software (in CSV and XML formats).
  • A single agreement for accepting customer payments from the biggest banks of Lithuania.
  • We work without intermediaries, ensuring personal customer service.

Set up your website.

Apply for consultation and we will contact you within 1 business day.

Select “Swedbank” offered payments methods, fill in application and sign the agreement.

Carry out the integration, test, and start selling!

Accept card payments and expand your business by selling products worldwide 365 days a year. You don’t need to invoice customers in order to get money, and money for purchases arrives in the company’s account according the agreement . Payment card acceptance also means greater trustworthiness of the site as the cardholder gets extra protection via the 3-D Secure protocol. 3-D Secure is a tool developed by Mastercard and Visa to provide e-commerce merchants and cardholders with greater security for their payment card transactions on the Internet. With 3-D Secure, the card issuer authenticates the cardholder online which helps online retailers significantly reduce card fraud cases.

You will have the following available

  • Payments with Mastercard, Visa, Maestro and Visa Electron cards in EUR currency.
  • Report system for managing transactions:
    • possibility to oversee all card payments and their statuses;
    • payment cancellation and full or partial refunds to customers;
    • reports and overviews for sales and accounting needs in various formats (CSV, XML);
    • automatic closing of the day which ensures receiving money for customer purchases in your company’s account according the agreement.
  • Card number tokenization. Will let you offer a simplified payment method for regular customers. Once the customer’s card is registered in your e-shop, all future payments can be executed in a single step - payment confirmation. The customer no longer needs to re-enter all the card details for as long as the card is valid. This means more convenient shopping for customers - because they won’t need to enter card details every time again. Implementing this service will encourage repeat purchases in your e-shop, as well as reducing costs associated with card number storage and fulfilment of security requirements.
  • Standing orders. This service will enable you to charge payment for recurring services to your customers according to a payment schedule. Once the customer has entered all the card details and confirmed that they want to use this payment method, all future payments will happen automatically. This means automatic debiting of your customer’s account according to the payment schedule you’ve issued.
  • Account status inquiry - a zero value payment request sent to the card issuer to verify that the card account is activated and ready for online payments.
  1. The customer selects a product or service and chooses paying by card as the payment method.
  2. The customer enters data - first name, surname, card number, expiry date and security code (CVC).
  3. After online verification of card details the customer is redirected to the 3-D Secure verification page to confirm the cardholder’s identity.
  4. After successful verification, money for the payment is reserved in the cardholder’s account and the company get transaction confirmation.
  5. Money is credited to the company’s account according to agreement.
  • Integration with most common e-commerce platforms - OpenCart, WooCommerce, PrestaShop.
  • Necessary Plugins.
  • PHP API library for convenient, custom-tailored integration.
  • Possibility to choose Payseto "payment by link" solution online - you will accept card payments immediately, without any integration.

What’s Bank Link?

Bank Link is a fast, convenient and safe solution for instantaneous payment processing, that allowing more than 1,4 M customers of Swedbank Lithunia to pay for purchases via Swedbank Internet Banking and payment initiation - for SEB customers by using SEB internet banking logins.

When making a payment, the payer confirms the pre-filled payment order form.

  • The bank will immediately notify you of successfully executed payments - you won’t have to wait and look for payment confirmations in account statements and you’ll be able to fulfil customer orders faster.
  • Money will be credited to the company’s account within seconds after the client confirms the payment.
  • You can always set the payment details according to your preferences so that payments would be recognized without a hitch.
  1. The customer selects a product or service and chooses Bank Link as the payment method.
  2. The customer selects a product or service and chooses one Bank Link - that of Swedbank or SEB - as the payment method.
  3. The company gets a notification about the transaction and money for the payment is transferred within seconds.

The Bank Link service enables to choose not only payments, but also client identification. During the client identification in “Swedbank” Internet bank, the bank confirms the authenticity of the client’s personal number and name.

Bank Link

One-time registration fee concluding agreement
using Swedbank Internet Banking for Business Free of charge
at the Bank branches EUR 30
Monthly support fee Free of charge
A fee charged for the direction of users of Swedbank Internet Banking for Business Customers to an internet shop website Free of charge
Fee for every identification of Bank customer via the Bank Link system1 EUR 0.08
Fee for an operation carried out via the Bank Link system, when payer‘s account is in Swedbank 1,5% of the amount (sum), max EUR 2, min EUR 0.09
Fee for payment initiation operation carried out via the Bank Link system, when payer’s account is of other payment service provider 1.25 % of the amount (sum), max EUR 0.75, min EUR 0.07

1 Fee is stated without Value Added Tax (VAT). Fee is subject for VAT the amount of which is determined in accordance with the applicable tax laws of the Republic of Lithuania.

To learn more about Card acceptance pricing, please register for consultation.

How do card transactions work?

In this video, you will find out about:

  • the card ecosystem and authorization flow;
  • possible transaction types;

How to start accepting payment cards?

In this video, you will learn about:

  • available card acceptance solutions;
  • how to obtain the terminal and how to quickly set it up;
  • where to get technical support.

Online card acceptance

In this video, you will get information about:

  • what is online card acceptance;
  • what are the benefits of online acceptance;
  • how do online payments work;
  • what are the requirements for online merchant;
  • how can the risk be minimized in online environment.

What is chargeback?

In this video, you will get to know about the chargebacks – the process, timeframe, responsibilities, and solutions to avoid them.

What is card fraud?

This will explain the key things about fraud:

  • what to do in case of suspected fraud;
  • how to minimize it.

What a merchant needs to do to be compliant?

This video will explain:

  • what are the main responsibilities of the merchant
  • how to ensure compliance with rules of the international card organizations and the bank.

What is the PCI DSS?

With this video, you will understand:

  • what is the Payment Card Industry Data Security Standard (PCI DSS);
  • how card data can be stolen;
  • what are the consequences of the merchant not following the PCI DSS rules;
  • what can a merchant do to comply with the PCI DSS.

Payment Card Indrustry Security Standarts Council (PCI SSC) has been established by the leading international cards organisations Visa, MC, Amex, Diners, Discovery, JCB. PCI SSC had been worked out as PCI DSS rules and documents to regulate and define card security principles and policies. Payment security guidance must be applied to all entities (including banks, merchants, payment processors) which store, process or transmit cardholder data. These rules set the technical and operational requirements for organizations accepting or processing payment transactons.

Please see the latest version of requirements and standards here

All merchants that store, process or transmit cardholder data must be PCI DSS compliant.

Data Element Storage Permitted Render Stored Data Unreadable
Cardholder Data
Primary Account Number (PAN) Yes Yes
Cardholder Name Yes No
Service Code Yes No
Expiration Date Yes No
Sensitive Authentication Data
Full Track Data No Prohibited
CVV2/CVC2 No Prohibited
PIN/PIN Block No Prohibited

Bank informs merchants once per year what kind of action must be taken to comply with PCI DSS . Requirements are presented in the table in below.

Merchants are categorized into 4 levels based on the annual number of card payment transaction by one card brand (i.e., MC, VISA, Amex etc.). Level 1- Level 3 merchants are required to report their compliance status and Level 4 merchants are required to report filled SAQ directly to their acquiring bank.

Merchant level Merchants transaction criteria Required actions from merchants Frequency
Level 1 Merchants with 6 million and more annual transactions in total by Mastercard or VISA External security audit made by Qualified Security Assessor(QSA) once per year
Network Scan conducted by an Approved Scanning Vendor (ASV) or Qualified Security Assessor (QSA) once per quarter
Level 2 Merchants with 1 to 6 million annual transactions in total by Mastercard or VISA QSA or Internal Security Assessor (ISA) once per year
Network Scan conducted by an Approved Scanning Vendor (ASV) or Qualified Security Assessor (QSA) once per quarter
Level 3 E-commerce merchants with 20 000 to 1 million annual transactions in total by Mastercard or VISA Compleating annual self-assessment (SAQ) form required by the bank once per year
Network Scan conducted by an Approved Scanning Vendor (ASV) or Qualified Security Assessor (QSA) once per quarter
Level 4 All other merchants Annual self-assessment (SAQ) at merchant discretion Recommended once per quarter
Network Scan conducted by an Approved Scanning Vendor (ASV) or Qualified Security Assessor (QSA) Recommended once per year

Keep in mind, that you’ll need to perform:

  • Security audit, that is made by a certified auditor acting as Qualified Security Assessor (QSA) at the legal entities, who are presented on the PCI DSS official web-site.
  • Scanning of the network, that is made by a qualified net scanning vendor acting as Approved Scanning Vendor (ASV) or Qualified Security Assessor (QSA). ASV can conduct a scanning procedure for physical and online merchants but have no rights to perform an annual audits.
  • Internal audit, during which questions in SAQ (Self Assessment Questionnaire) have to be answered. The questionnaire content depends on technical solution.

The 12 requirements and goals in the table below will help you to understand what important actions must be performed to be compliant wiht PCI DSS rules.

Goals PCI DSS Requirements
Build and maintain a secure network and system 1. Install and maintain a firewall configuration to protect cardholder data.
2. Do not use vendor-supplied defaults for system passwords and other security parameters.
Protect cardholder data 3. Protect the stored cardholder data.
4. Encrypt transmission of cardholder data across open public networks.
Maintain a vulnerability managemenet program 5. Protect all systems against malware and regularly update anti-virus software or programs.
6. Develop and maintain secure systems and applications.
Implement strong access control measures 7. Restrict access to cardholder data under business need-to-know.
8. Identify and authenticate access to system components.
9. Restrict physical access to cardholder data.
Regularly monitor and test networks 10. Track and monitor all access to network resources and cardholder data.
11. Test security systems and processes on a regular basis.
Maintain an information security policy 12. Maintain a policy that addresses information security for all personnel.

For more information please visit https://www.pcisecuritystandards.org/

Cardholders have the right to dispute any card transaction processed on a Mastercard or Visa card. Such disputes are resolved as chargebacks and are governed by a series of rules set forth by the international card organizations. In the chargeback process, the burden of proof lies with the merchant who is given the opportunity to provide supporting documentation to prove the legitimacy of the transaction. If the merchant is unsuccessful or does not respond in a timely fashion, they are held financially responsible for returning funds to the consumer who filed the complaint.

Common reasons for chargebacks include:

  • the cardholder did not perform the transaction (frequently an indication of fraud);
  • cancelled recurring transaction;
  • goods not as described;
  • goods faulty or defective;
  • failure to respond to voucher requests.

Chargebacks may also be made for other reasons, including goods or services not having been received.

Tips on dealing with chargebacks:

  • In order to prevent undelivered product claims it is highly recommended to use a delivery service that offers delivery confirmation.
  • In order to prevent broken merchandise claims during shipping, always purchase shipping insurance if your items are fragile. Make sure you clearly document the timeframe in which such claims will be processed.
  • There are two ways of handling claims concerning merchandise breakage not caused by shipping: have the customer contact the manufacturer directly if the item is under warranty or ask the customer to ship the item back to you. Make sure your returns policy is very clear about the timeframe and the returned merchandise authorisation process.
  • If the customer claims they never ordered the product, make sure you have clear documentation of their order.
  • Whenever possible handle communication via e-mail as that way you will have a precise record of all conversations.
  • The requirement is to have terms and conditions clearly presented on the website where the online services are provided. The Consumer Protection Regulations set out the information that must be provided to customers prior to entering into an agreement. The regulations apply to anyone who supplies goods or services under a distance contract; you cannot opt out of them.
  • The information must be provided in a clear and comprehensible manner appropriate to the means of distance communication used. The information you need to provide includes specific details of the goods or services in question, their price (including VAT and other taxes) and delivery charges, as well as the details of customers' cancellation rights. You also need to include the full contact details of your business.
  • If the goods or services ordered by the customer are likely to be unavailable, you must inform them if you wish to provide substitute goods or services of equivalent quality and price or return the money to the cardholder.

Merchants face various risks when accepting card transactions. This information has been put together to help you understand the types of risk you face and the steps to take in order to reduce the risk of loss. One of the greatest risks to merchants is that of fraudulent transactions. If you are not careful, fraud could cost your business dearly. Some types of merchants - depending on the type of goods sold - are more vulnerable to fraudulent transactions than others. Merchants should be aware that they may be targeted. It is essential to understand the term "authorisation" - what it does and does not mean.

What authorisation does mean:

  • The account number is valid
  • The card has not been reported as lost or stolen (although it may still be lost, stolen or compromised, i.e. the card details may have been unduly obtained or copied) and the card owner may be unaware of this)
  • There are sufficient funds available to cover the transaction

Although it is important to obtain authorization for each transaction, this alone does not protect you against the risk of fraud or chargeback. Authorization does not confirm that the person providing the card data is the legitimate cardholder. These risk remains that the person has either stolen or unduly obtained the card data, even if authorization has been obtained.

Due to their high value and suitability for resale, the following types of goods are frequently targeted by fraudsters:

  • Electronics
  • Household appliances
  • Jewellery
  • Computers
  • Furniture
  • Goods easily sold for cash

If you trade in any of these goods, be extremely careful before handing over/shipping items. Make sure you take all possible steps to confirm that the purchaser is the actual cardholder.

The following are indications of potentially suspicious transactions. Often it is the existence of more than one indication that suggests a potentially fraudulent activity.

  1. First-time shopper - Criminals are always looking for new merchants to steal from
  2. Larger-than-normal orders - Because stolen cards and account numbers have use only for a limited time period, criminals need to maximise their purchases
  3. Orders that include several varieties of the same item - Having more than one of the same item increases the criminal's profits
  4. "Urgent" or "overnight" shipping - Criminals want their fraudulently obtained items as soon as possible for quick resale and are not concerned about extra delivery charges
  5. Shipping outside of the merchant's country - There are times when items purchased in fraudulent transactions are shipped to criminals outside of the home country
  6. Inconsistencies - Information in order details such as a mismatch in the billing and shipping addresses, telephone area codes with corresponding near post office codes, e-mail addresses that do not look legitimate and irregular times of day when orders are placed.
  7. Multiple transactions on one card during a short period of time - This could be an attempt to 'run a card' until the account is closed
  8. Shipping to a single address via transactions on multiple cards - This could involve an account number generated using special software or even a batch of stolen cards
  9. Multiple transactions on one card or a similar card with a single billing address, but multiple shipping addresses - This could represent an organised activity, rather than one individual at work
  10. For online transactions, multiple cards used from a single IP (Internet Protocol) address - More than one or two cards could indicate a fraudulent scheme
  11. Orders from Internet addresses that make use of free e-mail services - These e-mail services involve no billing relationships and often neither an audit trail nor verification that a legitimate cardholder has opened the account

Merchants can minimise the possibility of fraudulent purchases and chargebacks from online transactions by taking certain precautions:

  • request the name of the cardholder's bank - fraudsters who have unduly obtained account details will not have this information. If the purchaser hesitates in giving the name of their bank, caution should be exercised;
  • the risk of goods not being received should be evaluated if goods are forwarded to a post office box;
  • obtain a signed receipt from the cardholder when the goods are delivered;
  • in the case of orders for a large number of different goods, telephone the cardholder after the order is placed to confirm the order. Also, have the purchaser read back all details of the order. Frequently, where an order is fraudulent, the purchaser is unable to confirm these details, as they were ordering at random, with no record of what they ordered;
  • be suspicious in cases where multiple cards are used for a single purchase;
  • do not continue to attempt authorisation after receiving a decline;
  • exercise extra caution in relation to overseas orders - large orders should in all cases be held back for shipping until the enquiries above are made into the legitimacy of the purchaser. Merchants should not ship goods until satisfied that the purchase is legitimate.

By using the 3-D Secure authentication services, the merchant obtains chargeback protection (i.e. fraud liability shift) on a transaction in most events where a chargeback would normally be received on the basis of a claim that the customer did not actually participate in the transaction. These services provide customers, retailers and banks with greater security in online card payments.

Please contact us by calling 1633 if you need a consultation or you wish to report a fraudulent situation. You can learn more about how to do your banking securely here.