Due to care for customers and proficiency of employees "Hansabankas" generated excellent results
2008-02-14 Back
The year 2007 was a success for Hansabankas Group both in terms of financial performance and in great majority of areas of provided Group services. Such success was built on increasing attention devoted to satisfying complex customer needs as well as proficiency and dedication of employees.
The previous year can be described as the year of education and partnership in Hansabankas. In addition to developing new products and upgrading skills of bank specialists while focusing mainly on investment and savings area Hansabankas also raised their financial literacy hosting conferences and workshops throughout Lithuania. One of key educative projects is the Youth Programme Zoom conducive to the education of youth and creation of better future at the country level.
Assessment of customer needs and skills of employees guaranteed the implementation of the following large-scale and important projects in 2007 – smooth process of repayment of deposits denominated in roubles, distinguishing customer segments, development of business banking centres, continuation of responsible and conservative lending policy and creation of investment need for customers as well as professional assessment of macroeconomic situation.
Hansabankas Group financial and operating performance
| 2007 | Change, % | 2006 | |
|---|---|---|---|
| Group profit (net) | LTL 412.7 million | 84.6 | LTL 223.5 million |
| Bank profit (net) | LTL 314.3 million | 75.1 | LTL 179.5 million |
| Return on equity | 29.4% | 20.8 % | |
| Cost-to-income ratio | 43.2% | 50.8 % | |
| Consolidated assets | LTL 251 billion | 43 | LTL 17.6 billion |
| Consolidated shareholders equity | LTL 1.6 billion | 34.5 | LTL 1.2 billion |
| Net interest income | LTL 590.3 million | 56.8 | LTL 376.3 million |
| Net commissions income | LTL 169.8 million | 21.5 | LTL 139.8 million |
| Staff number | 3,607 | 12 | 3,179 |
Success in 2007 pending challenges of 2008
"A couple of years ago it became obvious that in future customers instead of separate services will opt for financial institutions capable or satisfying the great majority of customer needs. Hansabankas has successfully reorganised its activities and its customers give priority to our organisation because of the convenience and ability to provide them with complex servicing, - says Board Chairman of the Bank Giedrius Dusevičius. This is naturally reflected by growing volumes of Hansabankas activities and strong financial performance, which in 2007 was record and contributed even more to strengthening of Hansabankas Group. We are very happy about the fact that according to the data of TNS Gallup 2007 Financial Monitoring market survey Hansabankas was a choice No.1 for savings and investment services."
"A year before in our annual report we mentioned that 2007 will be the year of macroeconomic changes and "overheating" of economy. Today these processes are already real, but they will persist and continue developing. Already this year a great majority of enterprises intending to continue in operation will devote particular attention to efficiency which in its turn will have considerable effect in the first instance on redistribution of labour market. It is difficult to forecast the impact on unemployment index, but it will certainly differ from expectations. Growing inflation will stimulate savings and reduction of costs and will noticeably change consumption habits of residents. On the other hand, these inevitable and not very pleasant developments will also predetermine positive changes – first and foremost good preconditions and circumstances will evolve for the setting up and development of small enterprises due to their greater flexibility and more rapid adaptability to changes. Also, investments in advanced technologies will grow. For the second year already Hansabankas receives EU aid for the Project “Development of Business Competences and Consulting Skills of Bank Employees” aimed at training employees to be competent consultants to small and medium-sized business. In lending business particular attention of Hansabankas will be devoted to the formation of these areas which is consistent with the responsible lending policy we pursue", – says Giedrius Dusevičius.
Hansabankas belongs to Swedbank – leading financial group in the Baltic and Nordic Region. This Group has over 9.1 million private and almost 483,000 business clients in Lithuania, Latvia, Estonia, Russia and Sweden. 465 branches of the Group operate in Sweden and 300 – in the Baltic States. Swedbank employs over 21,000 staff including more than 3,000 employees in Lithuania. Hansabankas Group in Lithuania includes Hansa lizingas, Hansa gyvybės draudimas, Hansa investicijų valdymas, Baltijos autolizingas and Hansa valda.
