Answers and fast solutions to everyday issues are readily available in the Frequently Asked Questions section of our Internet Banking site.
If you are our customer, please contact us via bank message.
If you are not our customer, please contact us by e-mail.
If you are unable to log in, we invite you to check the following settings and make sure, that
If you use Smart-ID, make sure that you have an active account in Smart-ID app and your mobile phone has Internet available. Make sure that PIN1 is entered in Smart-ID app within 2 minutes of appearance of the control code.
If you use new type of PIN-calculator, make sure that during authorization you enter APPLI 1 code. If also your spouse or colleagues use PIN-calculator, make sure that you use the right one.
If you are using ID card, make sure that your computer is prepared for working with ID card (ID card software has been installed and ID card reader is working), and correct PIN is entered.
If you do not remember the permanent password, You can order new one by calling to Consultation Centre 1884, +370 5 268 4444 or by visiting any Swedbank branch. When calling to Consultation centre, please prepare User ID and code card. Please take your passport or ID card with you, when visiting our branch.
Try other more convenient tool for accessing your Internet and mobile bank - Smart-ID, ID card or Mobile-ID.
Swedbank takes care of the safety of your property and offers renting individual safe-deposit boxes under favourable conditions.
* Safe-deposit boxes of the new design
** Value Added Tax
Note. All rent fees of individual safe-deposit boxes are specified Value Added Tax (VAT) included. The specific group of fees and specific fees applicable at respective customers’ service locations are approved by Bank. If all safe-deposit boxes of lower capacity have been rented, rent fees lower by one level may be applicable for safe-deposit boxes of larger capacity at the discretion of the Branch Manager.
Responding to requests provided in this form we will be able to provide only general information about services of the
Bank. If you have questions related with your financial information in “Swedbank”, login to the
and write a message.
We hope that Internet bank measured up to your expectations. If you have any comments or proposals, please send them to firstname.lastname@example.org