Frequently asked questions
What actions am I supposed to take in extraordinary cases?
- I have lost my internet bank passwords. What to do?
If you lost your internet bank codes card and your password is compromised, imediatelly and call us at 1884 or +370 5 268 4820.
Having received your call, the Bank will block the logging in your internet bank right away, meaning that not a single person (stranger) will be able to access the money on your bank account.
- I try to log in internet bank by entering my user ID and password but receive a message that my login attempt failed. I am absolutely sure that I entered all information correctly. What's the matter?
The point is internet bank application always tries to ‘detect’ where a user is logging in from and directs him/her to internet bank if he/she performs such an actions from Lithuania. The accuracy of such identification is not 100% and you may sometimes find yourself being directed to the Estonian internet bank version. Should it happen so, you are supposed to click on the reference to Lithuanian version or log in straight at internet bank.
- User ID, permanent password, variable password – what do they mean?
Whenever you log in your internet bank, make sure that you type in the required information only. First of all, the system asks you to enter your user ID and password. Your user ID is indicated in your "Electronic Service Agreement" with the Bank. It goes without saying you must key it in correctly.
If you use generator of identification codes, you are supposed to enter passwords generated by it.
If you use codes card, you are supposed to enter your permanent password. It is the password that the Bank printed (in sealed envelope) and gave it to you when signing "Electronic Service Agreement. Password" can be used for a limited number of login sessions and needs to be changed time and again.
When a new window opens, enter nn. password, where "nn" means two numbers. The password must be chosen from passwords card. Make sure whether you have entered the password which is required by the system.
If you receive a message telling you that your login procedure failed, make sure whether
- you have entered a new permanent password or an old one (if it had been changed some time ago),
- you have made an error (when you chose password from the card) or
- your keyboard regime had been changed…
- As I log in internet bank via Internet Explorer, I receive a message, ‘The page cannot be displayed.’ Why?
Most probably, your internet browser does not support 128-byte encoding. Check it in the Internet Explorer's menu, Help → About. The number displayed in the line shows a length of the key. If the number is lower than 128 (e.g. it is 40 or 56), it means that you need update to 128-byte-length key.
To install it, click on Update Information and you will go to Microsoft's website where you are offered to download the required update (about 150 bytes). Download and install it and try to log in anew.
- I received a message that I was blocked. Why?
Your access to internet bank is blocked if you type in your password incorrectly 5 times in a row. It may happen when you try to enter a old password after it had been changed some time ago; or: if you enter a wrong password (from the card of passwords). Do not forger that you incorrect login sessions are calculated (added), meaning that if you err 2 times in a row (and then stop making further attempts) today, your access will be blocked if you repeat erring next day. Calculation of failed attempts starts anew after a successful login only.
- How to unblock the logging into my internet bank
If you remember your permanent password, call us at 1884 or +370 5 268 4444 (if from abroad).
If you forget your permanent password, visit our Bank office where you will be issued new login data. Have a passport with you too.
- Is it possible to effect transactions if sums exceed the established limits?
No, it is not. In such a case, you are supposed to come to our Bank and vary terms of electronic service agreement with Swedbank. Limits are not applied for transactions among several accounts held by you within the Bank.
- How much time does it take to credit money transferred via internet bank to the payee’s account held with another bank and at Swedbank?
Funds, transferred under Euras-denominated payment orders to other banks, are credited to payees' bank accounts within an hour in the case of payment orders submitted to the Bank on workdays before 16:00. Funds that are transferred between accounts held with Swedbank are credited within 20 minutes (at most) if payment orders submitted to the Bank before 22:00.
- How much does the Bank charge for transactions effected via internet bank?
The Bank does not charge any fees for payment of utility bills, giro and book payments, transfers of funds between your accounts held within Bank. Tranters to other customers’ bank accounts are charged EUR 0.23 per transaction. Urgent payment orders to other banks in Lithuania are charged EUR 1.16 per transaction. International funds transfer transaction, requiring other banks’ fees to be paid by the payer, costs EUR 24.62. Other Bank’s services are charged according to effective bank charges.
- Why international payment transaction has failed?
Perhaps, you bank account is short of the currency needed for a desired transaction (given that the money held on your bank account in other currency (currencies) are not automatically converted into the currency required for a payment transaction). Or: you bank account does not have sufficient funds for the debiting of transaction-related fees.
- What documents are required to subscribe to internet bank?
Visit any Swedbank branch (not forgetting to take the passport with you) and sign Electronic Service Agreement with our Bank. You will be issued necessary login codes right away.
- I hold three bank accounts with Swedbank but can view, via internet bank, balance of one account only. Why?
When you signed your first agreement with the Bank, you were ‘assigned’ one account only. In order to view balances of all your bank accounts held with Swedbank you are supposed to visit any Bank office and re-write the electronic service agreement that you had concluded with the Bank earlier, after which all your personal accounts will be ‘assigned’ to you.
For more information, ring up at 1884 or write write us a message.