Your login method:

Smart-ID
ID card
Mobile-ID
Code cards (expired)Code card
PIN generator

User ID

Password+370

Personal code

Unable to log in?

If you are unable to log in, we invite you to check the following settings and make sure, that

right tab of identification tool is chosen;
correct User ID is entered;
keyboard is not currently turned on "Caps Lock" function;
font is not turned on Cyrillic (Russian letters);
you have typed the correct password and complete code from the code card.

If you use Smart-ID, make sure that you have an active account in Smart-ID app and your mobile phone has Internet available. Make sure that PIN1 is entered in Smart-ID app within 2 minutes of appearance of the control code.

If you use new type of PIN-calculator, make sure that during authorization you enter APPLI 1 code. If also your spouse or colleagues use PIN-calculator, make sure that you use the right one.

If you are using ID card, make sure that your computer is prepared for working with ID card (ID card software has been installed and ID card reader is working), and correct PIN is entered.

If you do not remember the permanent password, You can order new one by calling to Consultation Centre 1884, +370 5 268 4444 or by visiting any Swedbank branch. When calling to Consultation centre, please prepare User ID and code card. Please take your passport or ID card with you, when visiting our branch.

Try other more convenient tool for accessing your Internet and mobile bank - Smart-ID, ID card or Mobile-ID.

Payment Service Directive (PSD2)

Payment and account information services

At the start of 2018 the revised Payment Service Directive, known as PSD2, took effect in the EU. Its provisions were transferred to Republic of Lithuania Law on Payments.
Through PSD2, new players are introduced to the payment market, both payment initiation service providers, and account information service providers.
Services can be provided by banks and other third party providers (TPPs) that have a licence from FSA.
On 14 September 14 2019 new technical standards defining measures of practical implementation of PSD2 come into force, thus setting new security standards for how payments shall be processed.

About
Consents to third parties
Payment authorization

Payment initiation service

This is online payment made by third party on behalf of the customer. This always requires a customer agreement and consent. The actual transfer is through the banks existing payment services.

Account information service

Attention!From August 22, Swedbank starts providing the account information service. From now on, private and corporate customers who also have accounts in SEB Bank in Lithuania and Estonia and Swedbank banks in other Baltic countries will be able to see the balances of these accounts in their Swedbank internet bank environment. Customers can also manage their consents, given to view this information, in Swedbank internet bank.

Swedbank Open Banking

If you are interested in Swedbank Open Banking and Swedbank API, we invite you to visit Open Banking page.

Giving consents to account information service providers

All access to account information requires the customer's consent. Third party provider will asl for your consent and you will be able to give it in its interface (for example, company’s providing such service, website).
You will need to verify your consent with means of identification granted to you by Swedbank (for example, Smart-ID, PIN generator). Important: you will not be able to grant consent while using code cards.
You can choose which information you want third party service provider to see: account number, account balance or account statement. Third party provider will only see information of the accounts you can make payments from.
Customers can see their given consents when they log in to their internet bank for private customers or internet bank for corporate customers.

Third party provider

Companies wishing to become TPPs must apply for, and obtain, a permit or be registered by the Financial Supervisory Authority.
A customer who wishes to use a previously unknown TPP should first and foremost check that the TPP has the proper registration/ authorization with the local FSA. You can check this here.

Safety of information provided

Legislation prohibits TPPs from using the data for purposes other than the one for which the customer’s approval has been granted.
The TPPs should of course also comply with the General Data Protection Regulation.
Important! You should remember that you must act carefully before granting the consent to third parties. Always familiarize yourself in detail with conditions of the contract that is being concluded.

Incorrect or unauthorized transactions

Customer must first report the transaction to the bank that provides the account from which the payment has been made. This needs to be done in time stated in the Payment Law (13 months from payment processed).
A payment initiation service provider is responsible to the bank if the bank has given the customer compensation for a loss caused by the payment initiation service provider.
Important! You could be obliged to pay the loss for unauthorized payment operations which sum dies not exceed 50 EUR if the loss was incurred due to lost or stolen means of payment use or illegal appropriation of mean of payment.

Regulatory technical standards (RTS)

On 14 September 2019 in EU, an amendment to Second Payment Service Directive (PSD2) Regulatory technical standards (RTS) comes into force, defining practical implementation measures for PSD2. Requirements for Strong Customer Authentication (SCA) and common open standards for communication between different service providers will come into force to make payments even more secure. Among many other requirements to which service providers will gradually adopt their payment processes, for online card payments it means that SCA will be required.

Strong customer authentication requirements

Strong Customer Authentication (SCA) means that an authentication is made based on the use of two or more elements categorised as knowledge (something only the user knows), possession (something only the user possesses) and inherence (something the user is).

For SCA authentication elements are categorised:

Something the customer knows: e.g., password or PIN
Something the customer has: e.g., phone or hardware token
Something the customer is: e.g., fingerprint or face recognition

Authentication methods compliant with SCA provided by Swedbank:

Smart-ID: your smart device combined with your pin code
Mobile ID: SIM card in your smart device combined with your pin code
PIN Generator: your PIN device combined with your pin code
National ID: your eID card combined with your pin code
Payment card: your payment card combined with your pin code
Biometrics via Swedbank app: your smart device combined with your biometric data

SCA for Card payments

Payments in store:

Payments in store will be processed as usual either by confirming the payment with the PIN code or using contactless card, smart watch or other device.

Online payments:

Along with implementation of RTS, stronger authentication means will be used for online shopping. It indicates that merchants will be verifying identity of cardholder by requesting SCA. This would require merchants to ensure technical solution called 3D-Secure – identity confirmation method in web environment already used by e-commerce merchants today.

It is important to note, that more and more online shops will ask to authenticate payment strongly, that means to reapprove it with authentication measures: Smart -ID, Mobile ID, National ID, or PIN generator.

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Responding to requests provided in this form we will be able to provide only general information about services of the Bank. If you have questions related with your financial information in “Swedbank”, login to the internet bank and write a message.

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Payment Service Directive (PSD2)

Payment and account information services

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