Navigate to main page content
Become a customer

Accessibility

We want everyone to be able to use our services regardless of their abilities or special needs

If you have any physical or mental limitations, or if you need extra support, we want to make banking easier for you.

Our Accessibility Statement

Our aim is and has always been to offer services that are accessible to everyone. Our accessibility statement outlines our approach and ambitions.

At Swedbank we are committed to making our website and mobile application accessible in accordance with Law of the Republic of Lithuania on product and service accessibility requirements. By that we mean website and mobile application content, from Swedbank and it’s subsidiaries, the services of which are offered on our website and mobile application.

This accessibility statement applies to www.swedbank.lt and the mobile application Swedbank Lithuania.

We are continuously improving user experience for everyone and applying the relevant accessibility standards. We want as many people as possible to be able to use our bank’s website and mobile application.

For example, that means you should be able to:

  • Change colours, contrast levels and fonts using browser or device settings
  • Zoom in up to 400% without the text spilling off the screen
  • Navigate most of the website using a keyboard or speech recognition software
  • Listen to most of the website content using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

Swedbank takes the following measures to ensure accessibility:

  • Include accessibility throughout our internal policies and processes.
  • Integrate accessibility into our procurement practices.
  • Provide continual accessibility training for our staff.
  • Assign clear accessibility goals and responsibilities.

We have also made our website and mobile application texts as simple as possible to understand.

We are providing descriptions and explanations of our services in the respective service pages on our website, as well as in terms and conditions of respective service and General conditions where they are relatable. In case you have any questions about the use of our services, don’t hesitate to ask us.

Compliance status

These website and mobile applications are mainly compliant with Annex I in the directive (EU) 2019/882.

Technical specifications

Accessibility of Swedbank’s digital solutions relies on the following technologies to work with particular combination of web browsers and any assistive technologies or plugins installed on your computer: HTML; WAI-ARIA; CSS and JavaScript.

These technologies are relied upon for conformance with the used accessibility standards.

Accessibility statement

This statement was prepared on 26 June 2025.

The method used to prepare the statement are internal quality insurance processes and third-party audits.

The statement was last reviewed on 26 June 2025.

Enforcement procedure

If after notifying us of an issue that prevents you from accessing content on our website you feel that you have not received a satisfactory response, you may contact:
State Consumer Rights Protection Service Republic of Lithuania
A. Goštauto str. 12, Vilnius, 01108
https://vvtat.lrv.lt

For people with hearing impairment

We offer solutions to help clients with hearing or speech impairments access banking services more easily.

Learn more

For people with visual impairment

We offer practical solutions to make banking services available for customers who are blind or have visual impairments.

Learn more

For persons with motor or dexterity impairment

We adopt our environment and services so that you can access our branches and use banking services.

Learn more

For persons with cognitive disorders

Every customer is important for us. Thus, we provide our services in a way that matches your needs and abilities. In our communication and documents, we use simple and user-friendly language, also known as B2 level language.

Learn more

Feedback and contact information

If you would like to provide a feedback about accessibility or are unable to access content or a service, please contact us via Internet bank message.

In your bank message please include the following details:

  • Platform you are using
  • If you are using the bank website or mobile application
  • Your operating system and browser (e.g. Windows 11 + Chrome, or iOS + Safari)
  • Assistive technologies you are using, if any (e.g. screen reader, high contrast settings, voice control)
  • Describe your issue in details

You can also submit your feedback via email info@swedbank.lt.
We will respond to you within 5 business days.

Swedbank logo

Jūsų Internet Explorer naršyklė nebepalaikoma.

Prašome naudoti Google Chrome, Mozilla Firefox ar Microsoft Edge naršykles.

Google ChromeMozilla FirefoxMicrosoft Edge

Nuo 2021 03 23 nebebus galima jungtis prie „Swedbank“ interneto banko naudojantis naršykle „Internet Explorer“.

Taip pat nebebus galima tvirtinti ar vykdyti mokėjimų iš „Swedbank“ kituose tinklalapiuose naudojantis „Internet Explorer“.

Siūlome Jums naudotis naršyklėmis „Google Chrome“, „Mozilla Firefox“ ar naujausia „Microsoft Edge“ versija. Norėdami sužinoti, kaip įdiegti naršykles spauskite čia.

С 23.03.2021 Интернет-банк Swedbank недоступен в браузере Internet Explorer.

С помощью Internet Explorer невозможно авторизоваться или осуществлять платежи через Swedbank на сторонних веб-страницах.

Вместо браузера Internet Explorer мы рекомендуем использовать браузеры Google Chrome, Mozilla Firefox или Microsoft Edge. Инструкции по установке упомянутых браузеров можно найти здесь.

From 23.03.2021 Swedbank Internet Bank and Banklink is no longer available using Internet Explorer browser.

It is not possible to authorize or make payments from Swedbank on other web pages using Internet Explorer.

Instead, we suggest using Google Chrome, Mozilla Firefox or the newest version of Microsoft Edge. To find out how to install the suggested browsers, please click here.

Your session at the Internet Bank has ended – we look forward to welcoming you back!

For your safety, please close your browser window. If you wish to continue using Internet Bank, please log in again.

Why should a child have a card?

A card is safer and more convenient than cash! You can easily track spending and gradually build financial knowledge together.

Contacts

„Swedbank”, AB
Konstitucijos pr. 20A, 09321 Vilnius, Lithuania
SWIFT code: HABALT22
Legal entity code: 112029651

Useful links

Legal information

Customer programmes

This is Internet Banking site of companies offering financial services - „Swedbank“ AB, Swedbank lizingas UAB, Swedbank investicijų valdymas UAB, Swedbank P&C Insurance AS Lithuanian branch, Swedbank Life Insurance SE Lithuanian branch. Before signing any agreement read the terms and conditions of the respective service.